ALBA ELISA MILÁN
Pompano Beach
Summary
Experienced with operational management, ensuring smooth day-to-day operations and enhanced productivity. Utilizes strategic planning and resource allocation to drive efficiency. Track record of fostering teamwork and managing dynamic environments effectively.
Overview
22
22
years of professional experience
Work History
Assistant Operations Manager
Sonder, Inc
07.2021 - Current
- Partner with various workstreams on new projects including opening new properties by coordinating setup, programming and operations to ensure projects are completed on-time, on-scope and within budget
- Determine staffing requirements, work assignments and schedules for new projects
- Create and execute exclusive programs for VIP clientele
- Oversee daily operations for multiple properties 20+ staff, providing exceptional customer service resulting in a 15% increase in satisfaction in 2023 - 2024
- Collaborate with team members to develop and implement process improvement resulting in a 10% increase in workplace efficiency
- Communicate clear action plans to optimize results and successfully execute project activities
- Train operations team on best practices, company policies and service excellence standards
- Lead daily meetings with staff to identify areas of focus and facilitate positive communication to ensure on-time delivery of project goals
- Responded to and resolved escalated project issues
- Trained and developed housekeeping staff and leads
- Reviewed weekly hotel functions in advance, establishing strategy, adjusting schedule/labour as necessary
- Liaised with vendors concerning office operations, equipment and services
- Worked with the building management team to ensure guest experience and resident experience were to each teams expectations
- Collaborated with on property restaurant to implement and promote breakfast option of guests
- Owned end to end sales process from qualifying accounts, pitching and closing
- Negotiated prices, terms of sales, and service agreements
- Kept detailed account records and contact logs
Sales Manager
Cornershop by Uber, Inc
11.2020 - 06.2021
- Built and nurtured business-to-business telephone sales
- Owned end to end sales process from qualifying accounts, pitching and closing
- Negotiated prices, terms of sales, and service agreements
- Kept detailed account records and contact logs
- Maintained friendly and professional customer interactions at all times
Senior Expert
Uber Technologies, Inc
03.2016 - 11.2020
- Senior Expert responsible for handling escalated support issues
- Support GL managers and team leads with operational oversight of GL locations
- Assist team lead with weekly experts scheduling and track daily attendance
- Lead new training program for over 38 Florida experts and also oversaw training for Atlanta experts; supplementing training with self-made decks fully explaining office processes
- Oversaw daily operations and managed personnel at Hollywood location
- Was entrusted with coordinating Hard Rock Stadium events along with City Operations team
- Worked with Driver Operations team to streamline procedures at satellite locations
- Thoroughly reviewed driver infractions on a case-to-case basis, setting precedents regarding deactivations
- Established several onboarding sites in order to activate partners efficiently
- Developed Uber 101 training deck as was used for all South Florida drivers
- Created and maintained training decks on the six most important employee tools and office processes
- Executed Uber’s partnership with Sprint in the South Florida market. Implemented diverse marketing strategies upon various locations
Office Manager
Dr. Orlando Milan
01.2008 - 01.2016
- Administered trainings and oversaw hiring and payroll for the entire medical office
- Updated patient records, scheduled appointments, and conducted follow-up
- Coordinated logistics regarding vendor equipment and supplies deliveries
Sr. Sales Manager
Anheuser-Busch Adventure Parks
01.2004 - 01.2008
- Proofread brand-approved verbiage and marketing materials as a means to drive revenue at this $1.2B entertainment enterprise
- Conferred with senior management to define sales goals and tactics for 10 Adventure Parks
- Collaborated with account owners, managers, and sales personnel on events and promotions
- Exceeded 15% year-over-year targets and generated annual sales increases in excess of 30%
- Created sales marketing strategies for 28 Latin tour operators and 13 guest service companies
- Actively grew sales and exposure for over 70 tour operator accounts in Latin America and Europe
- Designed marketing tools that increased business while traveling extensively to meet with clients
- Consistently represented the firm as go-to-key presenter at over 50 industry conventions
- Head of auditing and prospecting potential clients; managing branding and content placement within their travel catalogs
Education
Associate of Arts - Business Administration
Broward College
01.2015
Skills
- Operational planning
- Process improvement
- Operations management
- Operational efficiency
- Scheduling and coordination
- Staff training and development
- Purchasing and planning
- Budget tracking
- Inventory management
LANGUAGES
Fluent in Spanish and English
Timeline
Assistant Operations Manager
Sonder, Inc
07.2021 - Current
Sales Manager
Cornershop by Uber, Inc
11.2020 - 06.2021
Senior Expert
Uber Technologies, Inc
03.2016 - 11.2020
Office Manager
Dr. Orlando Milan
01.2008 - 01.2016
Sr. Sales Manager
Anheuser-Busch Adventure Parks
01.2004 - 01.2008
Associate of Arts - Business Administration
Broward College
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