Alban Cooke
Brooklyn Center,Minnesota
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Youth Specialist
T.Will Sports
, MN
11.2023 - Current
- Collaborated with parents, teachers, and other professionals to ensure positive outcomes for youth.
- Addressed any concerns or complaints from parents or guardians promptly.
- Monitored daily activities of youth participants in order to ensure safety at all times.
- Established trusting relationships with youths by providing consistent support.
- Helped youth-focused programs recruit, schedule, and track volunteers to handle front-line activities.
- Acted as role model for clients by exhibiting positive behaviors.
Head Director
Kidokinetics
Minneapolis, MN
06.2023 - 10.2023
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Recruited and trained new employees to meet job requirements.
- Reviewed completed work to verify consistency, quality and conformance.
- Assigned work and monitored performance of project personnel.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Created and managed budgets for travel, training and teambuilding activities.
Area Manager
Skyhawks Sports Academy
Burnsville, MN
04.2022 - 05.2023
- Aligned procedures and protocols with changing business demands.
- Supervised business functions, employee staffing, customer retention and financial accountability for stores.
- Authored and updated production reports and personnel records to facilitate operational decisions.
- Communicated clearly with coworkers using radio, phone and text to stay on top of operations needs.
- Operated and explained proper use of mechanical equipment to employees.
- Interviewed and hired associates to fill staff vacancies.
- Administered first aid in emergency situations.
- Assigned tasks and work hours to staff.
- Scheduled and coordinated events and activities.
Sports Management Intern
Skyhawks Sports Academy
Burnsville, MN
09.2021 - 03.2022
- Maintained up-to-date databases of contact information for sponsors and partners.
- Managed relationships with vendors to ensure quality services were provided at competitive prices.
- Instructed camps of ages of 2-12
- Created daily plans
Dietary Aide
The Sanctuary Retirement Home
06.2019 - 08.2019
- Brooklyn Center
- Set up dining hall for breakfast, lunch and dinner
- Clean up dining hall after breakfast, lunch and dinner
- Organize kitchen and dining hall for next work day
Cashier
Arcs Value Village, Brooklyn Center
01.2017 - 09.2017
Education
Bachelors Degree - Sports Management
University of Minnesota
Minneapolis, MN12.2022
Bachelor of Arts - General Studies
Mesabi Range College
Virginia, MN05.2019
Skills
- Area Management
- Verbal and Written Communication
- Employee Coaching and Motivation
- Team Building
- Team Leadership
- Calm Under Pressure
- Negotiation and Conflict Resolution
- Problem-Solving
- Multitasking and Prioritization
- Self-Motivated
- Event and Activity Planning
Certification
ORGANIZATIONS Black Student Union(BSU) (08/2019 – Present) CERTIFICATES Dean List Receptionist (08/2018 – 12/2018)
Interests
- Sports
- Basketball
- Communication
- Leadership
- Travel
Timeline
Youth Specialist
T.Will Sports
11.2023 - Current
Head Director
Kidokinetics
06.2023 - 10.2023
Area Manager
Skyhawks Sports Academy
04.2022 - 05.2023
Sports Management Intern
Skyhawks Sports Academy
09.2021 - 03.2022
Dietary Aide
The Sanctuary Retirement Home
06.2019 - 08.2019
Cashier
Arcs Value Village, Brooklyn Center
01.2017 - 09.2017
Bachelors Degree - Sports Management
University of Minnesota
Bachelor of Arts - General Studies
Mesabi Range College