Summary
Overview
Work History
Education
Skills
Recommendations
Affiliations
Languages
Websites
Timeline
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Albanelis De Bonilla

Providence,RI

Summary

Results-driven Corporate Staff Trainer, with immigration background experience. Proficient in navigating complex processes to support clients and staff effectively. Recognized for exceptional communication, organizational precision, and meticulous attention to compliance and documentation accuracy. Delivering outstanding customer service in fast-paced environments.

Overview

7
7
years of professional experience

Work History

Virtual Immigration Specialist

Visa.sion S. Corp. Immigration Services
Providence, RI
08.2018 - Current
  • Guiding clients on visa options, work permits, green cards, and citizenship processes.
  • Ensuring compliance with immigration laws, policies, and regulations for clients.
  • Data entry, maintaining records, completing, and reviewing immigration forms and documents for accuracy and completeness before submission to the U.S. Citizenship and Immigration Services (USCIS)
  • Assisting clients in gathering the necessary supporting documentation.
  • English/Spanish translation of official documents (birth, marriage, divorce, and death certificates).

Corporate Agent Trainer

Contact Center Dominicana
Santo Domingo , DR
07.2019 - 02.2025
  • Enrolling new employees hired to the Health Section of the Call Center.
  • Data entry, maintain records, and track trainees' development on a digital form.
  • Lead recruiting seminars to train new employees.
  • Assessing training needs by analyzing job roles and consulting with managers.
  • Developing training programs that align with company goals.

  • Creating training materials, such as presentations, videos, and workshops.

  • Monitoring employee performance and evaluating the effectiveness of training.

  • Ensuring compliance with company policies and industry standards.

  • Providing mentorship and support to employees for continuous improvement.

Customer Service Representative

Scotiabank
Santo Domingo , DR
04.2018 - 07.2019
  • Filing paperwork, data entry, and maintaining records.
  • Organized, efficient daily work plans based on oral instructions and written directions to meet challenging objectives.
  • Customer service responsibilities.

Education

Microsoft Excel -

National Institute of Technical Formation (INFOTEP)
Dominican Republic
01.2022

ESOL/ABE English -

Dominican Republic Christian University (UNEF)
Dominican Republic
01.2018

ESOL/ABE English -

Dominican Republic Universal Technology Center (CENTU)
Dominican Republic
01.2017

Accounting Technician -

Liceo San Pablo Apostol
Dominican Republic
01.2016

Accounting Technician -

National Institute of Technical Formation (INFOTEP)
Dominican Republic
01.2015

Skills

  • Teamwork
  • Leadership
  • Problem solving
  • Ability to work under pressure
  • Strong communication skills
  • Customer service
  • Organization
  • Microsoft Office
  • Detail-oriented
  • Friendly and hard-working

Recommendations

  • SGT Marcos Bonilla, RI Army National Guard | 401-516-6199.
  • Yeury Tavera, KPMG Corporation Tax Services | 862-334-3462.
  • Mariann Diaz, Contact Center DR, Training Coordinator | 849-244-3058.

Affiliations

• Spend time with my beloved ones.
• Fitness & Wellness.
• Outdoor & Adventure Activities.
• Self-Improvement & Personal Growth.

Languages

Spanish
Native/ Bilingual
English
Full Professional

Timeline

Corporate Agent Trainer

Contact Center Dominicana
07.2019 - 02.2025

Virtual Immigration Specialist

Visa.sion S. Corp. Immigration Services
08.2018 - Current

Customer Service Representative

Scotiabank
04.2018 - 07.2019

Microsoft Excel -

National Institute of Technical Formation (INFOTEP)

ESOL/ABE English -

Dominican Republic Christian University (UNEF)

ESOL/ABE English -

Dominican Republic Universal Technology Center (CENTU)

Accounting Technician -

Liceo San Pablo Apostol

Accounting Technician -

National Institute of Technical Formation (INFOTEP)

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