Albani Labarca Castellanos

Responsible for auditing inventory processes, ensuring system accuracy by comparing physical vs. systematic data, and identifying discrepancies. Provide feedback and follow up with associates to maintain compliance and improve operational efficiency. Support warehouse functions through reporting, data analysis, and administrative tasks.

Provided real-time Spanish interpretation for medical, legal, and insurance-related calls. Managed high call volumes and handled high-stress situations with professionalism. Ensured accurate and clear communication between clients and service providers while delivering excellent customer service.

Provided support to clients by handling inquiries, processing payments, and guiding them through claims. Assisted with lead management, followed up with potential clients, and maintained customer records. Communicated with underwriters and insurance companies to ensure smooth policy processing. Performed administrative tasks, including documentation, data entry, and coordinating client services.