Albany De Leon
Orlando,FL
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Seasoned athlete with proven experience in competitive sports, demonstrating resilience, strategic thinking, and teamwork. Known for strong leadership qualities and ability to perform under pressure, enhancing team performance and morale. Skilled in physical conditioning, game strategy development, and opponent analysis, contributing to significant victories and team progress
Overview
3
3
years of professional experience
Work History
Racing Miami
Felipe Diaz
Orlando, FL
11.2022 - Current
- Mitigated business risks by working closely with staff members and assessing performance.
- Developed strategies to maximize sales and profitability.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Ensured compliance with safety regulations and company policies.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Recruited, trained and supervised new employees.
- Delegated work to staff, setting priorities and goals.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Evaluated store performance and incorporated feedback to implement improvement plans.
PRO INVESMENT USA LLC
SILVIA MARCANO
Orlando, FL
03.2022 - 11.2022
- Assessed customer needs to provide assistance and information on product features.
- Handled customer complaints in a professional manner.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
Education
High School Diploma -
U.E Colegio Teresiano
Venezuela, Carabobo, Guacara06-2017
Technical - Phisical Therapy
Instituto Carrion
Peru, LimaSkills
- Goal tracking
- Client service
- Conflict resolution
- Persuasion techniques
- Excellent people skills
- Listening skills
- Proactive and team player
- Problem resolution
- Interpersonal communication
- Flexible and adaptable
- Critical thinking
- Active list
- Collaboration
- Communication
- Calm under pressure
Languages
Spanish
Native/ Bilingual
English
Professional
Timeline
Racing Miami
Felipe Diaz
11.2022 - Current
PRO INVESMENT USA LLC
SILVIA MARCANO
03.2022 - 11.2022
High School Diploma -
U.E Colegio Teresiano
Technical - Phisical Therapy
Instituto Carrion