Albany Robertson

• Analyzed data trends to support informed decision-making and improve strategic initiatives for 200 loans.
• Developed comprehensive reports to communicate insights and recommendations to stakeholders.
• Collaborated with cross-functional teams to enhance project outcomes and operational efficiency,
• Monitored key performance indicators to identify areas for process improvement and optimization for more than 100 loan modifications, payment deferrals, forbearance and repayment plans.
• Reduced errors in data entry, instituting rigorous quality control checks in processing claims within 48 hours.
• Streamlined reporting processes, significantly reducing time required to generate insights.
• Spearheaded project to integrate new analytics software, boosting data analysis capabilities while settling 25-30 loans for Fannie Mae and Freddie Mac loans.
• Maintained database systems to track and analyze operational data.
• Educated staff on organizational mission and goals to help employees achieve success.

• Leveraged strong communication skills to address and resolve issues promptly.
• Delivered high-quality results, contributing to organization's success.
• Collaborated with team members to streamline processes for Taxes, Insurance and Titles to improve overall efficiency.
• Enhanced quality control measures in 2024, assuring maximum consistency and reliability.
• Researched, Interpreted and advised the company regarding compliance within regulation.
• Maintains Company Licensing Coverage Licensing Covering List for licenses held.
• Authored comprehensive remedial action plans to address audit findings to compliance standards by 94.8%.

• Assisted the CEO with administrative tasks such as scheduling, travel arrangements and expense reports.
• Created agendas for senior management meetings and took minutes during those meetings.
• Coordinated executive communications, including taking calls, responding to emails and interfacing with clients.
• Developed presentations for board meetings and other key stakeholders.
• Maintained a calendar of appointments for the CEO, ensuring that all commitments were met on time.
• Tackled and addressed top-level, high-priority issues with professional administrative discretion.
• Designed PowerPoint presentations for monthly divisional meetings with top-level executives.

• Inaugurated a 1.2 Million Dollar Loan Processing Portfolio.
• Documented data to determine status of in-process loans and forwarded applications to underwriting for approval.
• Developed and updated operational procedures to enhance team performance and productivity.
• Acquired information from borrowers and clarified loan documents by collaborating with mortgage professionals.
• Reasons for Leaving: 10% of reduction of the labor force.
• Proficient in Encompass software, Processed 15 + loans per month with 99% accuracy.
• Collected and analyzed loan documentation, including credit reports, income verification, and asset documentation.
• Assisted in responding to QC write-ups within the 10-day requirement, upholding the company's standard for compliance.

• Cultivated close and impactful relationships with team members, clients, business partners, and stakeholders to achieve productive outcomes.
• Coordinated with various departments to streamline processes, promoting collaborative work environments.
• Identified and implemented improvements to training programs, boosting overall performance.
• Increased new hire productivity by training and developing five to ten employees to maximize potential.
• Decreased inventory by 10% through developing and maintaining efficient paper and electronic filing systems.
• Slashed delinquency rates by 25% by addressing complex payment and billing issues through thorough research.
• Achieved 96.5% accuracy rate from 2017 to 2020 by negotiating and settling contracts to resolve complex issues.

• Addressed client issues promptly by conducting thorough research and follow-ups, leading to high customer satisfaction and retention.
• Safeguarded customer mortgage assets by adhering to operational, legal, and corporate procedures.
• Performed complex loan-related calculations, including payment processing, reimbursements, late fee waivers, mortgage payoffs, and recast loans, emphasizing accuracy in all financial transactions.
• Answered and managed 100+ calls daily, significantly boosting service efficiency.
• Increased additional revenue by 2.26% per hour through effective cross-selling and up-selling techniques.
• Acknowledged for attaining 100% positive client feedback in customer satisfaction surveys.

• Evaluated loan documents, including income, credit, appraisal, and title, to assess financial capability of individuals while strictly complying with federal and state regulations.
• Acquired information from borrowers and clarified loan documents by collaborating with mortgage professionals.
• Reported discrepancies to processing manager for further insights and actions.
• Communicated loan approval and denial to applicants via mail.
• Supported team members in the settlement process by submitting approved mortgage loan files to closing.
• Completed 50 written verifications of employment monthly, leveraging experience to deliver timely and accurate results.
• Conducted 30 verbal verifications of employment each month, ensuring all specific details were thoroughly checked.
• Finalized 400 hazard insurance and 25 master insurance policies monthly, maintaining comprehensive coverage for clients.
• Managed and protected non-public information (NPI) about borrowers, maintaining confidentiality throughout the process.

● Boosted accuracy rates and reduced turnaround times for received documents, driving operational improvements.

● Compiled precise foreclosure sale bids and judgment figures, aiding attorneys in informed decision-making.

● Fostered strong relationships with internal and external customers, contributing to overall business success.

● Raised productivity and hit organizational goals by recruiting and mentoring 75 professionals and real estate agents

● Innovated audit system for 20K users, exceeding assigned functions and enhancing oversight.

● Increased monthly revenue by $20K+ through selling real estate-owned properties and negotiating contracts.

● Secured favorable sales contracts by negotiating advantageous terms for clients

● Managed real estate-owned portfolio of 100+ properties, successfully meeting the company's financial targets.

● Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.