Job Search Status
Open to workDesired start date: 2 weeks notice
Open To Work
ALBARA MEKKI
Hurst,TX
Work Preference
Summary
Dynamic Passenger Service Agent with a year of experience in delivering premium customer service and problem resolution. Proficient in flight coordination and maintaining knowledge of airport procedures to enhance the passenger experience.
Overview
6
6
years of professional experience
Work History
Passenger Service Agent
Prospect Airport Service, DFW Int'l Airport
Dallas, TX
10.2024 - Current
- Provided premium customer service to passengers during check-in and boarding processes, ensuring a positive experience.
- Coordinated with airline staff to efficiently resolve passenger inquiries and issues, demonstrating problem-solving skills.
- Maintained comprehensive knowledge of airport procedures and safety regulations to support optimal operations.
- Assisted with luggage handling, ensuring timely delivery to and from aircraft, enhancing customer satisfaction.
- Trained new staff on operational protocols and customer service best practices, fostering a collaborative environment.
- Collaborated with security teams to ensure adherence to safety standards at all times.
Assistant Teacher
Sudanese School
Nairobi, Kenya
10.2020 - 04.2023
Education
Foundation in Engineering -
Multimedia University
Cyberjaya, Malaysia 11.2016
Skills
- Premium customer service
- Problem solving
- Luggage handling
- Empathy
- Customer engagement
- Bilingual communication
- Flight coordination
- Safety regulations knowledge
- Typing
Languages
Arabic
Native or Bilingual
English
Native or Bilingual
Japanese
Limited Working
Spanish
Elementary
Timeline
Passenger Service Agent
Prospect Airport Service, DFW Int'l Airport
10.2024 - Current
Assistant Teacher
Sudanese School
10.2020 - 04.2023
Foundation in Engineering -
Multimedia University