Albernica Konning
Beaumont,TX
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Retail Assistant Manager with years of relevant leadership experience and genuine passion for customer service and developing relationships. Demonstrated background delegating tasks and delivering performance feedback and guidance with positive and empowering approach. Executes with consistent delivery and re-prioritizes in fast-paced, ever-changing environment leveraging strong problem-solving skills and positive attitude under pressure. Diligent and hard-working candidate ready to contribute solid effort as team member. Thorough and highly organized with excellent communication skills. Reliable worker with strong work ethic. Dependable Office Assistance with good supply management, recordkeeping and schedule coordination skills dedicated to keeping professionals focused and prepared for daily requirements. Produce business correspondence, detailed reports and useful spreadsheets using diverse software programs and technical skills. Respectful, punctual and hardworking.
Overview
10
10
years of professional experience
Work History
Hydroblasting Technician
Miller Environmental Group
2023.04 - 2024.08
- Cleaned and accounted for tools after hydroblasting to maintain proper function and prevent lost tools and equipment.
- Hydroblasted public places such as park playsets, benches, sidewalks and footbridges.
- Used hydroblaster to contain and clean up hazardous waste spills.
- Utilized required personnel protective equipment while using hydroblaster.
Work From Home Agent
Teleperformance USA
2021.10 - 2023.04
- Resolved customer inquiries and complaints from multiple channels with moderate supervision.
- Developed relationships with customers and used product and process knowledge to provide unrivaled customer experiences.
- Assessed customer issues and identified resources and tools to provide solid solutions with emphasis on minimizing customer effort.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Customer Service Representative
Humach
2021.01 - 2021.10
- Responded to customer requests for products, services, and company information.
- Created and maintained detailed database to develop promotional sales.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
Assistant Manager
Assistant Manager
2020.01 - 2021.01
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Optimized store displays and appearance via strategic merchandising.
- Managed scheduling for store shifts to accomplish proper staffing.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Trained and managed associates in customer service and sales techniques.
- Answered questions about store policies and addressed customer concerns.
Laborer
Zachry Construction Corporation
2017.11 - 2018.03
- Performed general housekeeping and cleaning tasks.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Assisted team members with tasks that require group effort.
- Performed quality checks on products and materials to identify any defects.
- Notified supervisors of defective equipment or material.
File Clerk/Office Assistant
L&T Medical Transit
2015.02 - 2017.10
- Maintained physical and computer-based filing systems.
- Tracked incoming and outgoing files and materials and maintained accurate records for potential discrepancies.
- Examined, categorized, and sorted incoming documents.
- Assisted with document scanning and imaging projects to support accurate file back-up.
- Assisted with data entry and administrative support tasks to help meet team goals.
- Managed sensitive or confidential files with attention to data security and storage policies.
- Followed security protocols to protect sensitive and proprietary information.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
Customer Service Representative
Alorica
2017.02 - 2017.06
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Documented and detailed calls and complaints using call center's CRM database.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Addressed customer account discrepancies and concerns.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Crew Leader
Sonic Drive-In
2015.05 - 2017.01
- Supervised team members and oversaw effective and efficient completion of job duties.
- Elevated customer satisfaction through followup and enthusiastic customer service.
- Communicated with kitchen staff clearly and accurately to deliver meals within desired timeframes.
- Restocked supplies during downtime to continue meeting customer demand for products and services.
- Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
Education
Associate of Science - Data Processing Technology
Lamar Institute of Technology
Beaumont, TX06.2025
High school or equivalent -
West Brook Sr High School
Beaumont, TX08.2017
Skills
- Heavy Machinery Operation
- Safety Procedures Adherence
- Quality control monitoring
- Hazardous waste handling
- Scheduling
- Data Entry
- Paperwork Processing
- Information Security
- Sales strategy development
- Goal Setting and Achievement
- Promotional planning
- Loss prevention strategies
- Staff Training and Development
- Customer Service
- Escalation management
- Call Management
- Service Recommendations
- Phone Etiquette
- Goal-Oriented
- Record preparation
- File Maintenance
Personal Information
Work Permit: Authorized to work in the US for any employer
Languages
English
Native or Bilingual
Timeline
Hydroblasting Technician
Miller Environmental Group
2023.04 - 2024.08
Work From Home Agent
Teleperformance USA
2021.10 - 2023.04
Customer Service Representative
Humach
2021.01 - 2021.10
Assistant Manager
Assistant Manager
2020.01 - 2021.01
Laborer
Zachry Construction Corporation
2017.11 - 2018.03
Customer Service Representative
Alorica
2017.02 - 2017.06
Crew Leader
Sonic Drive-In
2015.05 - 2017.01
File Clerk/Office Assistant
L&T Medical Transit
2015.02 - 2017.10
Associate of Science - Data Processing Technology
Lamar Institute of Technology
High school or equivalent -
West Brook Sr High School
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