Albert Alexander
Compton,CA
Summary
Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Security Professional
Allied Universal
Gardena, CA
04.2023 - 10.2024
- Searched bags manually to identify prohibited items and contraband.
- Inspected security systems to maintain consistent operational availability and to detect evidence of tampering.
- Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.
- Maintained updated knowledge of takedown tactics, policies and procedures.
- Monitored building and property entrances and exits to detect intrusions and protect assets.
- Conducted regular security assessments to identify vulnerabilities and recommend corrective actions.
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
- Operated x-ray and body scanning equipment to prevent prohibited items from being carried onto premises.
- Maintained high levels of alertness throughout shifts.
Store Protection Specialist
DD's Discount
08.2022 - 04.2023
- Conducted regular surveillance of store through CCTV and floor patrols to identify theft activities.
- Enforced company policies in regards to safety, security, and asset protection.
- Warned violators of rule infractions and escorted unauthorized persons off premises.
- Inspected merchandise prior to leaving the store premises to prevent external theft.
- Prepared detailed incident reports following any theft or attempted theft.
- Identified and reported security threats, reducing unsafe conditions or hazards.
- Performed regular patrols of the store premises to ensure safety of customers and staff members.
Barista
Starbucks
10.2021 - 06.2022
- Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
- Trained new baristas on coffee-making techniques, customer service standards, and operational procedures.
- Utilized POS system to receive and process customer payments.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Checked temperatures of freezers, refrigerators or heating equipment to verify proper functioning.
- Cleaned and sanitized service or seating areas, complying to health protocols and food safety standards.
- Participated in coffee tasting and evaluation to enhance product knowledge and menu development.
- Stocked customer service stations with paper products or beverage preparation items.
- Recommended pastries and sandwiches to pair with customers' beverages.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Described menu items to customers and suggested products based on stated preferences.
- Operated cash registers to process customer payments.
- Adhered to health department regulations concerning sanitation standards.
- Memorized official and off-menu coffee and tea preparations.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Restocked self-service area with sweeteners, stir sticks and coffee cup sleeves.
- Addressed and resolved customer concerns to maintain brand loyalty.
- Provided excellent customer service by responding to inquiries quickly and professionally.
Merchandise Associate
Knotts Berry Farm
06.2021 - 10.2021
- Monitored stock to maintain sufficient quantity of featured product.
- Demonstrated great teamwork skills with staff members involved in production and transport.
- Placed prices and descriptive signage to enhance displays and promote items.
- Processed sales transactions quickly and accurately.
- Reorganized sales floor to optimize customer flow and improve product visibility.
- Operated cash registers efficiently during peak shopping hours, providing excellent customer service throughout the transaction process.
- Moved merchandise to retail areas and added new products to shelves, racks and bins in neat and well-presented fashion.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Built effective partner store relationships to improve customer satisfaction.
- Kept work areas professional, organized and clean.
Customer Host
Walmart
02.2021 - 06.2021
- Fostered relationships with regular customers through friendly conversations.
- Greeted customers upon entering and exiting the store.
- Responded to customers' questions regarding store policies and services.
- Provided excellent customer service during all interactions with customers.
- Reported any suspicious activity or theft occurring within store premises immediately to management staff.
- Retrieved stolen/unscanned merchandise from shoplifters
- Checks receipts and made sure items in cart matched items on receipts
- Faithfully conducted B.O.B, L.I.S.A, and M.I.T.C.H. training techniques and methods to minimize shoplifting
Cashier
Walmart SuperCenter
04.2020 - 07.2020
- Issued receipts, refunds, credits or change due to customers.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
- Greeted customers and answered any questions they had about the store's products and services.
- Stocked shelves with merchandise when needed.
- Processed customer payments quickly and returned exact change and receipts.
- Processed sales transactions to prevent long customer wait times.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Followed company security procedures for handling large sums of money.
- Built and maintained productive relationships with employees.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Helped with purchases and signed customers up for rewards program.
- Discounted purchases by scanning and redeeming coupons.
- Performed other duties as assigned by management.
Education
Bachelor of Science - Criminal Justice Administration
California State University Dominguez Hills
Carson, CA05-2026
High School -
Gardena Senior High School
Gardena06.2021
Skills
- Security officer training
- Security screening
- Daily incident reporting
- Mobile security
- Security reporting
- CCTV experience
- CCTV footage review
- Drawer balancing
- Cash management
- Patience and empathy
- Cash handling
- Transaction handling
- Clear communication
- Hospitality and accommodation
- Customer relations
- Attention to detail
- Customer assistance
- Point-of-sale system operation
- Display case merchandising
- Opening and closing duties
- Up-selling
- Dining room maintenance
- Excellent memory
- Beverage preparation
- Point of sale operation
- Team player
- Friendly and outgoing
- Adaptive and creative
- Coffee machinery
- Drink customization
- Calm demeanor
- Safe food handling practices
- Recipe adherence
- New hire training
- Front counter maintenance
- Food running
Extracurricular Activities
- Ebony in Stage Production "Hurt Village" Cal State Dominguez Hills Theatre Department Feb. 2023
- Member of Men of Victory - Victory Institutional Baptist Church
- The Gardena High School Alumni Association: Board Member
Awards
- The President's Volunteer Service Gold Award 2024
Communityserviceevents
- Gardena High School Annual Homecoming Parade: Alumni Advocate
- Gardena High School JROTC: Alumni Supporter
Certification
- Bureau of Security and Investigative Services - Guard Card
References
References available upon request.
Timeline
Security Professional
Allied Universal
04.2023 - 10.2024
Store Protection Specialist
DD's Discount
08.2022 - 04.2023
Barista
Starbucks
10.2021 - 06.2022
Merchandise Associate
Knotts Berry Farm
06.2021 - 10.2021
Customer Host
Walmart
02.2021 - 06.2021
Cashier
Walmart SuperCenter
04.2020 - 07.2020
Bachelor of Science - Criminal Justice Administration
California State University Dominguez Hills
High School -
Gardena Senior High School