Albert Alonso
Moreno Valley,CA
Summary
Tech-savvy professional with extensive experience overseeing and administering operations in fast-paced customer service retail store environments. Recognized for consistently achieving set goals and promoting a superb work ethic. Demonstrates excellent verbal and written communication skills, problem-solving abilities, and a talent for improving customer satisfaction and driving operational improvements. Strong work ethic, attention to detail, and exceptional organizational skills contribute to team success. Highly motivated to continuously learn, grow, and excel within the industry.
Overview
15
15
years of professional experience
Work History
Sales Consultant/Assistant Manager
Prime Communications AT&T
03.2020 - Current
- Directed daily business operations by devising and deploying short and long-range strategies to maximize profitability
- Consistently achieved monthly set sales goals
- Developed strong business relationships with clients to increase overall experience, satisfaction and retention rates
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
Retail Store Manager
WIRELESS PLUS VERIZON
07.2010 - 11.2019
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Completed point of sale opening and closing procedures.
Education
Some College - Business Administration
Riverside City College
RiversideSkills
- Inventory management
- Customer service expertise
- Excellent communication skills
- Staff training and development
- Data entry
- Conflict resolution techniques
- Operations management
- Microsoft / Mac OS proficient
- Safe vehicle operation
- Bilingual fluent Spanish
- Strategic planning
Timeline
Sales Consultant/Assistant Manager
Prime Communications AT&T
03.2020 - Current
Retail Store Manager
WIRELESS PLUS VERIZON
07.2010 - 11.2019
Some College - Business Administration
Riverside City College
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