Albert Anzar
Provo,UT
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
10
10
years of professional experience
Work History
Regional Account Manager
Lumio
01.2023 - Current
- Enhanced client satisfaction by proactively addressing concerns and implementing customized solutions.
- Collaborated with sales teams to develop innovative strategies for prospecting new clients and expanding market share.
- Provided exceptional customer service and sales support, leading to increased client retention rates and long-term partnerships.
- Managed a diverse portfolio of accounts to ensure that each received personalized attention and support.
- Collaborated with various departments and leadership to ensure timely delivery of products and services, resulting in higher client satisfaction rates.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Account Manager
Lumio
06.2022 - 01.2023
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Educated clients on new products or services to increase customer engagement with brand.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Coordinated with internal teams to facilitate prompt delivery of client projects.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
Operations Manager
Clear Home
04.2021 - 06.2022
- Implemented ticket tracking system and worked with a team to create a customized system for improved tracking and logging of work issues
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines
- Devised processes to boost long-term business success and increase profit levels
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service
- Directed product flow and informed management of delays and challenges, as well as suggested resolutions
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Supervisor
Clear Home
01.2019 - 04.2021
- Identified individual employee's unique work styles and adapted management methods
- Interviewed, hired and trained new employees for production positions
- Led associate focus groups and meetings to obtain suggestions, address concerns or issues and foster positive relations among team members and management
- Trained and guided team members to maintain high productivity and performance metrics
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits
- Observed each employee's individual strengths and initiated a mentoring program to improve areas of weakness.
Customer Service Representative
Clear Home
05.2016 - 01.2019
- Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions
- Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction
- Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Medical Insurance Specialist
Convergys
06.2015 - 12.2015
- Managed large volumes of medical claims on a daily basis
- Followed up on potentially fraudulent claims initiated by claims representatives
- Maintained knowledge of benefits claim processing, claims principles, medical terminology and procedures and HIPAA regulations
- Responded to correspondence from insurance companies.
Customer Support Specialist
DirectTV
01.2014 - 01.2015
- Provided primary customer support to internal and external customers
- Described product highlights and benefits to help guide purchasing decisions
- Evaluated customer issues and caller trends to determine areas in need of improvement and implement proactive corrections.
Education
Utah Valley University
Skills
- Technical support
- Complaint resolution
- Account management
- Professional telephone demeanor
- Creative problem solving
- Interpersonal skills
- Conflict Resolution
- Dedicated to superior work ethic and morale
- Quick learning abilities
- Data management
- Microsoft Office
- Computer proficiency
- Supervision
- Supply Chain Management
- Management information systems
- Project management
- Team leadership
Accomplishments
- Implemented improvements in customer excellence within my company to change Better Business Bureau rating of F to an A+
- Commissioned by multiple individuals to create urban art.
- Recognized in the Woodbury Art Museum for various pieces.
- Won an academic scholarship for excellence in art and leadership.
- Achieved promotions by completing unique projects with accuracy and efficiency.
Languages
English
Spanish
Hobbies and Interests
- Playing with my son and spending quality time with loved ones
- Nurturing creativity via art and music
- Reading varying genres of books such as comic books, autobiographies, and non-fiction
Projects
Sports Marketing Project at Clear Home, 06/01/21, Present, I lead my team in securing long-term accounts by recommending strategies to promote brand effectiveness and highlight product benefits. I direct marketing projects at all stages, including conceptual planning, schedule management and final implementation. I monitor all social media platforms to discover feedback, ideas and trending news while staying updated with the latest marketing concepts and techniques. I lead in the development of event strategies and tactical plans to promote accomplishment of marketing goals.
Timeline
Regional Account Manager
Lumio
01.2023 - Current
Account Manager
Lumio
06.2022 - 01.2023
Operations Manager
Clear Home
04.2021 - 06.2022
Supervisor
Clear Home
01.2019 - 04.2021
Customer Service Representative
Clear Home
05.2016 - 01.2019
Medical Insurance Specialist
Convergys
06.2015 - 12.2015
Customer Support Specialist
DirectTV
01.2014 - 01.2015
Utah Valley University