ALBERT ASTORGA

Responsible for supervising groups of 50-70 employees from any of the 8 groups within the Trim department handling manpower/scheduling, payroll, audits, corrective action/discipline processes, process improvement, etc all to provide historic production and quality. Consistently administer National and Local Agreement between General Motors and the United Auto Workers Union. Daily implementation of our Global Manufacturing Systems, focusing on Safety, People, Quality, Responsiveness, Cost, and Environment (SPQRCE). Use of Continuous Improvement Processes (CIP) and Throughput Improvement Process (TIP). Great understanding of manufacturing and assembly processes. Collaborate with different groups and departments to provide exceptional customer service and production. Have served as the "Safety Champion" and "GCA quality champion." Part of a record-breaking team where we built the top 2 all-time Arlington record (more than 34k vehicles in March of 2023 and more than 36k vehicles in October of 2025) and record-breaking profits. Part of the GM Arlington team that achieved a final overall score of 96.8% during our GMS calibration audit—the highest score GM Arlington has ever received from a GMS calibration audit! I had the privilege to lead the PI (People Involvement) portion of the audit where we obtained a 100% perfect principal status and result. I have consistently helped decrease electrical disconnects which then improve our EFTQ scores, helped decrease defects which then improve our DRR quality metrics, and helped decrease down time which improve our throughput and productivity regardless of what group or department I manage.

Responsible for ensuring associates are meeting key operating objectives in the areas of productivity, quality and safety. Responsibilities included constantly shifting priorities to adjust to changing business demands, communicate with internal departments, outside vendors, and clients, follow and enforce all company policies and procedures, ensure facility compliance to federal and state regulations, monitor, report, and work to prevent losses in the facility, approve all associate time worked and performance reviews, project staffing needs and participate in the interview and selection process, administer corrective action to employees, provide daily, weekly, and monthly statistics, oversee incoming and outgoing shipping/processing activities to ensure order accuracy, completeness, and condition of shipments. Key achievements include: Utilized data analytics to optimize document station and shipping layout and flow which resulted in: Streamlined sorting operations, increasing efficiency by 50% which lead to constantly breaking our shipping department record. Implemented process improvements, reducing shipping errors by 30% by labeling all product coming off of the sorter and implementing FIFO (first in, first out). Fostered a culture of continuous improvement, driving team engagement and accountability.

Managed various departments which included ramp, baggage, and customer service operations at 2 of the busiest airports in the world. Oversaw scheduling and workload distribution for optimal team performance during peak periods. Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions. Managed ramp operations to ensure timely aircraft turnaround and adherence to safety protocols. Oversaw inventory management of ramp equipment, ensuring availability and functionality during peak hours. Having knowledge in various departments gave me a unique perspective in finding answers and providing excellent customer service.