Albert Baena
Los Angeles,CA
Summary
Results-focused dispatching professional with top-notch abilities in overseeing communication. Detail-oriented in maintaining files for customers, management and crew members. Supports team performance with well-maintained equipment and properly planned daily schedules.
Overview
2
2
years of professional experience
Work History
It Dispatcher
Premier One
Los Angeles, CA
01.2023 - Current
- Provide first point of contact for client support requests generated from calls, emails, and support agent ensuring all available information has been captured into the ticket prior to assignment
- Convert inbound requests for IT Support to tickets ensuring all available information has been captured into the ticket prior to assignment
- Maintain working knowledge of clients, their unique needs, and their relationship with Premier One
- Service awareness of all Premier One’s key IT services for which support is being provided
- Maintain positive relationships with clients by telephone, email, chat, & ticket discussion elements
- Prioritize support requests by urgency, escalating as necessary and following up on previously assigned tickets
- Monitor open service tickets to ensure SLA’s are met
- Maintain a working team relationship with the technical support staff and ticket volume goals
Driver
DoorDash
Los Angeles , CA
06.2021 - 12.2022
- Delivered packages to customers in a timely and efficient manner.
- Inspected vehicles for mechanical items and safety issues, ensuring they are in proper working condition.
- Maintained accurate logs of vehicle inspections and repair status.
- Checked loads to ensure that cargo was secure and distributed evenly.
- Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
- Provided excellent customer service by responding promptly to customer inquiries and complaints.
- Communicated effectively with dispatchers regarding pick-ups and deliveries status updates.
- Adhered to company policies and procedures related to safety and security standards.
Education
High School Diploma -
Miguel Contreras Learning Complex
Los Angeles, CA06.2011
Skills
open to Learning
Optomistic
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
It Dispatcher
Premier One
01.2023 - Current
Driver
DoorDash
06.2021 - 12.2022
High School Diploma -
Miguel Contreras Learning Complex