Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Albert Baena

Los Angeles,CA

Summary

Results-focused dispatching professional with top-notch abilities in overseeing communication. Detail-oriented in maintaining files for customers, management and crew members. Supports team performance with well-maintained equipment and properly planned daily schedules.

Overview

2
2
years of professional experience

Work History

It Dispatcher

Premier One
Los Angeles, CA
01.2023 - Current
  • Provide first point of contact for client support requests generated from calls, emails, and support agent ensuring all available information has been captured into the ticket prior to assignment
  • Convert inbound requests for IT Support to tickets ensuring all available information has been captured into the ticket prior to assignment
  • Maintain working knowledge of clients, their unique needs, and their relationship with Premier One
  • Service awareness of all Premier One’s key IT services for which support is being provided
  • Maintain positive relationships with clients by telephone, email, chat, & ticket discussion elements
  • Prioritize support requests by urgency, escalating as necessary and following up on previously assigned tickets
  • Monitor open service tickets to ensure SLA’s are met
  • Maintain a working team relationship with the technical support staff and ticket volume goals

Driver

DoorDash
Los Angeles , CA
06.2021 - 12.2022
  • Delivered packages to customers in a timely and efficient manner.
  • Inspected vehicles for mechanical items and safety issues, ensuring they are in proper working condition.
  • Maintained accurate logs of vehicle inspections and repair status.
  • Checked loads to ensure that cargo was secure and distributed evenly.
  • Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
  • Provided excellent customer service by responding promptly to customer inquiries and complaints.
  • Communicated effectively with dispatchers regarding pick-ups and deliveries status updates.
  • Adhered to company policies and procedures related to safety and security standards.

Education

High School Diploma -

Miguel Contreras Learning Complex
Los Angeles, CA
06.2011

Skills

open to Learning

Optomistic

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

References

References available upon request.

Timeline

It Dispatcher

Premier One
01.2023 - Current

Driver

DoorDash
06.2021 - 12.2022

High School Diploma -

Miguel Contreras Learning Complex
Albert Baena