Summary
Overview
Work History
Education
Skills
Timeline
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Albert Banks

Scotch Plains,NJ

Summary

Hardworking and enthusiastic, trained in every facet of successful work. Stays on top of current and expected demands, quickly realigning tasks to handle needs. Dedicated to first-rate communication and team success.

Overview

6
6
years of professional experience

Work History

CSR CDL

Gate Gourmet
Newark, NJ
02.2025 - Current
  • Excellent communication skills, both verbal and written.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked flexible hours across night, weekend, and holiday shifts.

United Ramp Agent

United Airlines
EWR
04.2024 - 02.2025
  • Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over 200 flights daily.
  • Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
  • Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.

SME Trainer

Gate Gourmet
Newark, NJ
01.2024 - 03.2024
  • Enhanced student comprehension by incorporating real-world examples and hands-on activities into lesson plans.
  • Improved communication skills among students through regular group projects and presentations.
  • Developed engaging curriculum for diverse learners, adapting materials to meet individual needs.
  • Promoted critical thinking by designing challenging assignments that required students to analyze and synthesize information.

CSR CDL

Gate Gourmet
Newark, NJ
10.2021 - 12.2023
  • Provided friendly, courteous service to create memorable moments for customers.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.

Catering Ops Ramp Lead

United Airlines
Newark, NJ
09.2019 - 10.2021
  • Recommended actionable changes, lead provisioning and draft plans to maintain operational status.
  • Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
  • Oversaw problem resolution to address barriers to operational efficiency.
  • Significantly reduced Airline Delays by 30%

Education

High School Diploma -

Scotch Plains-Fanwood High School
Scotch Plains, NJ
06.2018

Skills

  • Analytical Approach
  • Customer Relationships
  • Safe Driving Practices
  • Drive Vehicles
  • Dependability and Honesty
  • Fluent in English
  • Ability to Lead
  • Quality Standards
  • Vocal Projection
  • Continuous Improvements
  • Organization and Time Management

Timeline

CSR CDL

Gate Gourmet
02.2025 - Current

United Ramp Agent

United Airlines
04.2024 - 02.2025

SME Trainer

Gate Gourmet
01.2024 - 03.2024

CSR CDL

Gate Gourmet
10.2021 - 12.2023

Catering Ops Ramp Lead

United Airlines
09.2019 - 10.2021

High School Diploma -

Scotch Plains-Fanwood High School
Albert Banks