Albert Becerra
Drexel Hill,PA
Summary
Dedicated worker, committed to providing high-quality service by listening to customers and responding quickly to satisfy their needs. Strong interpersonal skills and understands best practices for dealing with difficult and challenging situations.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Physically fit Security Officer skilled at defending clients and assets. Weapons expert possessing excellent self-control and level head in difficult situations. Manages security risks with ease and uses sound judgment to quickly resolve problematic situations.
Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail.
Demonstrated success in training team members, conducting evaluations and reviewing records. Excellent attention to detail and strong organizational skills. Safety-driven and disciplined with a remarkable work ethic.
Experienced sergeant and Infantryman offering 7+ years of experience with United States United States Marine Corps. Solid communication, planning and problem-solving abilities. Outstanding team collaboration, leadership and infantry skills.
Overview
15
15
years of professional experience
Work History
Infantryman
United States Marine Corps
Harrisburg, PA
05.2013 - 08.2020
- Supervised more than $17,500 in high-value equipment, maintaining zero loss record over 7 years.
- Taught personnel to mitigate environmental hazards and properly use personal protective equipment such as chem gear for battle scenarios.
- Maintained 100% accountability of all assigned equipment worth more than $17,500.
- Trained in use of tear gas, passive ordnance and explosives.
- Trained personnel in de-escalation and conflict resolution techniques for use in foreign national negotiations and cooperative actions.
- Trained in basic reconnaissance operations and reported enemy movements to commanding officers.
- Patrolled designated coverage areas and evaluated terrain for defensive use.
- Performed as fire team member during situational training exercises and all infantry dismounted battle drills.
- Led fire team during infantry dismounted battle drills and situational training exercises.
- Responded to emergencies with speed, efficiency and knowledgeable assistance.
- Constructed and camouflaged infantry positions and equipment to prevent detection.
- Kept up-to-date on mission objectives by researching intelligence targets to understand significance in geopolitical context.
- Maintained 100% accountability of all assigned equipment worth more than $17,500.
Dish Machine Operator
Saint David Golf Club
Erie, PA
09.2014 - 11.2016
- Gently moved glassware, crystal and other delicate items to prevent breakage.
- Completed extra cleaning work on garbage cans, racks, dry storage areas and other fixtures to keep kitchen spotless.
- Boosted team efficiency by keeping kitchen areas organized, clean and properly sanitized.
- Oversaw incoming deliveries, including unboxing supplies, shelving stock and rotating items.
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Worked with chemicals such as detergent, rinse agents and sanitizers to protect customer health.
- Maintained clean and contaminant-free cooking equipment and receptacles through rinse and washing.
- Scraped, washed and efficiently restacked dishware, utensils and glassware to keep kitchen ready for customer demands.
- Paid close attention to all instructions from chef and carefully studied cleaning, successfully establishing skills in scrubbing and mopping.
- Washed equipment, surfaces, refrigerators and other areas and applied sanitizing chemicals.
- Disinfected counters and wiped down food prep surfaces to prevent illness and cross-contamination from raw meats.
- Moved items from main storage areas to easily accessible small fridge, freezers and containers to support kitchen staff efficiency.
- Used grease remover sprayer to loosen food residue and enhance cleaning.
- Loaded more than 200 glasses, silverware and dishes into dishwasher each shift, running average of 100 loads per day.
- Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
- Troubleshot equipment malfunctions and completed minor repairs to keep equipment functioning.
- Increased machine efficiency by scraping and pre-washing dishes.
- Helped team meet expected demands by restocking work areas throughout restaurant such as server stations, salad bars and supply cupboards.
Security Officer
U.S. Security Associates Inc.
Jenkintown , PA
06.2016 - 07.2017
- Authorized entrance papers and granted or denied entrance to the hospital.
- Inspected suspicious activities and monitored premises for criminal acts and rule infractions.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Warned offenders about rule infractions and violations and verbally evicted violators from premises.
- Conducted hourly patrols of key areas to spot and control security concerns.
- Monitored central alarm systems for fire, intrusion and duress alarms and responded to 1 emergencies weekly.
- Identified and challenged potentially unauthorized individuals for screening and detention in order to prevent access to restricted areas.
- Reported suspicious activities and persons to law enforcement.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors.
- Monitored employee activities, confirming compliance with security regulations.
- Drafted reports of property damage, theft, accidents and unusual occurrences to document daily activities and irregularities.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Reviewed both security camera footage and live feeds to spot trespassers and criminal activity.
- Reported irregularities such as fire and safety hazards to maintenance.
- Regulated vehicle and pedestrian traffic upon entry onto building grounds through electronic gates.
Security Officer
Allied Universal Security Services
Philadelphia, PA
07.2017 - 08.2018
- Identified violators and escorted departing personnel to guard against theft of property.
- Checked and verified photo identification prior to granting facility access.
- Permitted entry with escort for approved persons into secure locations.
- Checked identification of all persons entering and exiting facility to eliminate unauthorized visitors.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Reviewed camera and system feeds and alerted proper respondents regarding discrepancies.
- Awarded position of visitation officer, working visitor reception desk as first contact point for persons entering facility.
- Guided periodic property safety inspections and oversaw remedial action to identified potential hazards
- Protected business integrity by ensuring all personnel requiring access to high-security areas go through correct levels of approval.
- Reviewed both security camera footage and live feeds to spot trespassers and criminal activity.
- Secured personal and company goods against robbery, vandalism and illegal entry.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Drafted reports of property damage, theft, accidents and unusual occurrences to document daily activities and irregularities.
- Monitored employee activities, confirming compliance with security regulations.
- Operated detecting devices to screen individuals and prevent passage of prohibited articles into restricted areas.
- Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors.
- Operated scanning equipment to view internal structures of luggage, purses and other bags to check for prohibited items.
Customer Service Associate
Wawa
Upper Darby, PA
08.2018 - 07.2021
- Exceeded service objectives by applying proven customer service and sales best practices.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
- Recommended items to customers based on specific needs and explained features and benefits.
- Skilled using cash register including processing sales discounts and refunds.
- Utilized exceptional communication to connect with customers, assess needs and present solutions.
- Greeted customers entering store and promoted sales or special programs.
- Engaged customers on phone by greeting them, answering questions on products or services and asking questions to identify needs.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
- Issued receipts and processed refunds, credits, or exchanges.
- Cultivated customer loyalty, promoted repeat customers and improved sales.
- Provided primary customer support to internal and external customers in fast-paced environment.
- Maintained clean sales floor and straightened and faced merchandise.
- Educated customers on promotions to enhance sales.
- Developed and actualized customer service initiatives to decrease wait times.
Logistics Operator
Heiler Painting
Media, Pennsylvania
07.2021 - 12.2021
- Maintained accurate logs of all deliveries and trips.
- Ran errands for various employees throughout company, including picking up supplies and bringing them to the right address.
- Monitored supplies of key inventory items, including paint and trash bags.
- Placed ladders and scaffolds in correct locations and moved equipment as work progressed to completion.
- Adhered to manufacturer instructions for paints, solvents and paint materials use.
- Carried paints and painting supplies to each job site and positioned to comply with painter's instructions.
Security Officer
Echo Delta Security
Philadelphia, Pennsylvania
01.2022 - 04.2022
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Moved throughout facility and among customers to remain aware of developing security situations.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Identified violators and escorted departing personnel to guard against theft of property.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Secured personal and company goods against robbery, vandalism and illegal entry.
- Guided periodic property safety inspections and oversaw remedial action for potential hazards.
- Warned offenders about rule infractions and violations and verbally evicted violators from premises.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Education
High School Diploma -
Upper Darby High School
Drexel Hill, PA06.2011
Lethal Weapons Training Act Certification - Security And Protective Services
Philadelphia Archery And Gun Club
831 Ellsworth St, Philadelphia, PA 1914708.2021
Skills
- Guest Services
- Quality Management
- Cash Register Operation
- Invoicing
- Managing PPE
- Identifying hazards
- Assessing risks
- Patrolling areas
- Team management
- Theft Prevention Training
- Crisis Intervention Training
- Stationary surveillance
- Superior customer service
- Military experience
- Visual Displays
- Prospecting Clients
- Inbound and Outbound Calling
- Briefing leadership
- Safety guidelines
- Training expertise
- Maintaining equipment
- Supervision
- Problem resolution
- Emergency Management
- Safety and Security
- Weapons training
- Surveillance
Timeline
Security Officer
Echo Delta Security
01.2022 - 04.2022
Logistics Operator
Heiler Painting
07.2021 - 12.2021
Customer Service Associate
Wawa
08.2018 - 07.2021
Security Officer
Allied Universal Security Services
07.2017 - 08.2018
Security Officer
U.S. Security Associates Inc.
06.2016 - 07.2017
Dish Machine Operator
Saint David Golf Club
09.2014 - 11.2016
Infantryman
United States Marine Corps
05.2013 - 08.2020
High School Diploma -
Upper Darby High School
Lethal Weapons Training Act Certification - Security And Protective Services
Philadelphia Archery And Gun Club
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