Albert Berto
Port Charlotte,FL
Summary
Proven leader with extensive experience at Lowes, adept in store operations and team management. Excelled in developing high-performing teams and enhancing customer service through effective problem-solving and upselling strategies. Achieved significant improvements in cross-functional teamwork and sales outcomes, demonstrating strong verbal communication and tech-savviness.
Experienced with customer service, sales techniques, and product knowledge. Utilizes persuasive communication to connect with customers and recommend products. Track record of maintaining organized inventory and supporting team goals.
Overview
19
19
years of professional experience
Work History
Specialty Assistant Store Manager
Lowes
07.2022 - Current
- Developed a high-performing team through effective recruitment, training, and mentoring initiatives.
- Managed vendor relationships to ensure timely delivery of products and maintain strong lines of communication between all parties involved in the supply chain process.
- Collaborated with other department managers to maximize cross-functional teamwork and achieve shared goals.
- Balanced staff schedules to ensure adequate coverage during high-traffic periods without sacrificing employee morale.
- Provided support to individual participants as needed, helping them overcome challenges related to their involvement in the programs.
Department Supervisor/Service Manager
Lowes
02.2019 - 02.2022
- Maintained stock of items, cleanliness, organization, and provided excellent customer service.
- Trained new employees on overall company and department-specific policies and procedures.
- Managed team of 12 employees, delegated tasks and held each employee accountable for completing assignments.
- Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.
- Developed and implemented sales strategies to increase profits.
Lowes Sales Specialist Flooring and Millwork
Lowes
04.2006 - 09.2019
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built strong client relationships through consistent communication and effective problemsolving.
- Provided first-rate service to all customers and potential customers.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
Education
High School Diploma -
Sachem School District
Ronkonkoma, NY06-1996
Skills
- Store operations
- Team management
- Task delegation
- Tech-savviness
- Customer service
- Problem-solving
- Upselling strategies
- Cross-selling techniques
- Closing deals
- Teamwork
- Friendly and helpful
- Verbal and written communication
Timeline
Specialty Assistant Store Manager
Lowes
07.2022 - Current
Department Supervisor/Service Manager
Lowes
02.2019 - 02.2022
Lowes Sales Specialist Flooring and Millwork
Lowes
04.2006 - 09.2019
High School Diploma -
Sachem School District