Albert Cannon

Work History

Manager

Rocket Gas Station

Longmont, CO

07.2022 - Current

Developed and implemented strategies to increase customer satisfaction and loyalty.
Created monthly reports for senior management summarizing operational performance metrics.
Coached, mentored and trained team members in order to improve their job performance.
Conducted regular meetings with staff to discuss progress and identify areas of improvement.
Established processes to ensure efficient workflow throughout the organization.
Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
Resolved conflicts between employees by providing guidance on company policies and procedures.
Initiated new projects that resulted in increased productivity across all departments.
Maintained up-to-date records of employee attendance, payroll information, vacation requests.
Provided leadership during times of organizational change or crisis situations.
Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
Implemented new technologies to streamline operations, reduce costs, and improve customer service.
Analyzed customer feedback data to develop action plans for improving services offered.
Developed annual goals for each department based on market trends and competitor analysis.
Collaborated with other departments to ensure timely completion of projects within budget constraints.
Ensured compliance with all applicable laws, regulations, industry standards.
Reviewed contracts before signing them on behalf of the organization.
Organized special events such as conferences or training sessions for employees.
Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
Scheduled interviews for potential candidates and conducted reference checks prior to hire.
Monitored staff performance and addressed issues.
Enforced customer service standards and resolved customer problems to uphold quality service.
Trained employees on additional job positions to maintain coverage of roles.
Exercised good judgment and decision-making in escalating concerns and resolving issues.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Assigned tasks to associates to fit skill levels and maximize team performance.
Recruited and hired qualified candidates to fill open positions.
Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
Led team meetings and one-on-one coaching sessions to continuously improve performance.
Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
Conducted quality, timely performance feedback and performance appraisals.
Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely.
Maintained adequate staffing to meet objectives within budget.
Created training modules and documentation to train staff.
Developed and implemented appropriate plans to resolve unfavorable trends and enhance sales.

Learning Ambassador

Amazon

Denver, CO

08.2021 - 06.2022

Provided guidance to students on how to navigate the Learning Management System.
Conducted one-on-one or group tutorials for students who needed extra help with assignments.
Assisted faculty in creating course materials and activities that support learning objectives.
Facilitated virtual classroom discussions on various topics related to the course content.
Developed online assessments and quizzes for student evaluation purposes.
Created instructional videos and multimedia resources for use in online courses.
Collaborated with faculty members to identify areas of improvement in the curriculum design.
Analyzed student performance data to recommend strategies for improving learning outcomes.
Monitored student progress throughout the semester, providing feedback as needed.
Maintained updated records of student attendance, grades, and other relevant information.
Generated reports on student engagement metrics and identified trends over time.
Provided technical assistance to students experiencing difficulties accessing their accounts or submitting assignments online.
Utilized a variety of teaching methods such as problem-solving exercises, simulations, role plays.
Assessed learners' needs through surveys, interviews, focus groups.
Communicated regularly with instructors regarding any changes or updates required in course content.
Contributed ideas towards developing innovative approaches to instruction delivery.
Participated in training sessions related to eLearning tools and techniques.
Delivered feedback using positive reinforcement techniques to encourage, motivate and build confidence in students.
Helped students master learning concepts through one-on-one and small group tutoring.
Tutored students one-on-one to help progress through program.
Prepared lesson materials and visual aids to reinforce lesson concepts.
Contributed to positive, educational setting by delivering gentle discipline and promoting student success.
Monitored students in use and care of classroom equipment and materials to prevent injuries and damage.
Organized student performance and enrichment activities to facilitate learning.
Cleaned and organized classrooms, materials and supplies.
Devised special strategies for reinforcing material or skills based on needs, interests and abilities of individual students.
Displayed student work in manner appropriate for eye levels and perceptual skills.
Prepared lesson materials, bulletin board displays, exhibits and demonstrations to assist teachers in classroom preparation.
Kept students safe inside and outside classrooms by proactively monitoring behaviors and tracking student movements, safety hazards and visitors.
Distributed textbooks, workbooks, papers and pencils to students.
Created and coordinated age-appropriate enrichment activities to drive social, emotional and intellectual development.
Maintained professionality and efficiency while working closely with leadership.
Conducted product demonstrations to explain details, highlight features and show use.
Cleaned and organized spaces to maintain neat promotional spaces.
Delivered public demonstrations for crowds at stores, trade shows and conferences.
Teamed with other demonstrators to put on large-scale promotions.
Incorporated costumes and attention-grabbing techniques to boost promotional success.

Sandwich Artist

Subway

Firestone, CO

07.2019 - 05.2021

Greeted customers and provided product knowledge.
Prepared food items such as sandwiches, salads, soups, and drinks according to customer orders or company recipes.
Operated cash registers to process payments from customers.
Maintained cleanliness of work area throughout shift.
Stocked shelves with products and supplies.
Ensured all menu items were prepared in accordance with health and safety standards.
Organized inventory for efficient restocking of products.
Provided excellent customer service by addressing inquiries promptly and professionally.
Checked expiration dates on products to ensure freshness of items served to customers.
Assisted in the training of new staff members on proper sandwich-making techniques.
Inspected equipment regularly for proper functioning and sanitation standards.
Trimmed meats and cheeses for sandwiches as needed.
Followed established procedures for handling money transactions accurately.
Cleaned tables, chairs, counters, floors, trays, dishes, silverware after each shift.
Upsold additional items to increase store profits.
Replenished condiments and other supplies at front counter areas.
Verified that prepared food met quality standards prior to serving it to customers.
Adhered strictly to cash handling policies and procedures.
Monitored temperature of freezers and coolers throughout shift.
Communicated effectively with co-workers regarding customer needs and concerns.
Assisted team members during peak hours when necessary.
Completed opening, closing and shift change tasks by following company guidelines.
Kept customer and food preparation areas clean and well-organized.
Used POS system and cash register to receive payments by cash, check, credit card and voucher.
Operated cash register to accept cash or credit card payment and issue receipt for transaction.
Prepared sandwiches using assortment of meats, veggies and other ingredients to meet customer specifications.
Sanitized food storage and preparation areas to comply with food health and safety requirements.
Restocked counter supplies and condiment stations, cleaned windows and emptied trash cans during slow periods.
Prepared sandwiches and salads using quality ingredients and tailored to customer requests.
Delivered superior customer service focused on quality and meeting customer needs.
Communicated with customer to provide menu offering details and assist with decision-making.
Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
Organized food preparation stations and regularly replenished supplies.
Stored food properly to prevent spoilage, cross-contamination and illnesses.
Trained sandwich artists to apply attention to detail and commitment to quality.
Answered guest questions, delivering most accurate and updated information available.
Discussed menu options with customers and offered suggestions to meet individual needs and drive sales.
Informed customers of regular deals or monthly specials to upsell orders.
Restocked kitchen supplies by rotating food according to dates and [Action].
Verified orders and bagged items for easy transport.
Performed food preparation tasks by making salads, brewing coffee and tea and slicing meats.

Assistant Manager

7-eleven

Firestone, CO

01.2019 - 08.2019

Assisted in the development of operational strategies to ensure efficient and productive operations.
Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
Conducted regular performance reviews for employees to identify areas of improvement.
Coordinated with other departments to ensure smooth flow of operations.
Developed a system for tracking inventory and ordering supplies as needed.
Ensured compliance with safety regulations and company policies.
Monitored employee attendance records, timekeeping, and payroll information.
Managed customer service inquiries and complaints in a timely manner.
Resolved conflicts between team members in an effective manner.
Maintained up-to-date knowledge of company products and services.
Organized training sessions for new hires to familiarize them with the workplace environment.
Collaborated with management on developing strategic plans for achieving business goals.
Communicated regularly with customers to gain insights into their needs.
Established processes for monitoring customer satisfaction levels.
Created reports on sales trends, inventory levels, and financial data.
Analyzed data from surveys or feedback forms to identify opportunities for improvement.
Implemented new procedures or systems to improve efficiency within the organization.
Facilitated interdepartmental communication by attending meetings or providing updates.
Supervised daily operations including scheduling shifts, assigning duties.
Served as a liaison between staff members and senior management personnel.
Collaborated with store manager to develop strategies for achieving sales and profit goals.
Enforced company policies and procedures to strengthen operational standards across departments.
Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
Delegated daily tasks to team members to optimize group productivity.
Completed inventory audits to identify losses and project demand.
Coached team members and delivered constructive feedback to promote better productivity and build confidence.
Directed and led employees, supervising activities to drive productivity and efficiency.
Delegated tasks to team members based upon skill level and to achieve organizational goals.
Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
Resolved customer inquiries and complaints requiring management-level escalation.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Delegated work to staff, setting priorities and goals.
Led employee performance evaluations and rewarded top performers to retain quality personnel.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Recruited and trained new employees to meet job requirements.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Reviewed completed work to verify consistency, quality and conformance.
Assigned work and monitored performance of project personnel.
Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Interviewed prospective employees and provided input to HR on hiring decisions.
Mediated conflicts between employees and facilitated effective resolutions to disputes.
Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
Planned and led team meetings to review business results and communicate new and ongoing priorities.
Analyzed business performance data and forecasted business results for upper management.
Created and managed budgets for travel, training and teambuilding activities.

Dishwasher

Lucky Strike

Denver, CO

08.2015 - 07.2018

Scrubbed and sanitized dishes, pots, pans, utensils, and other kitchen equipment.
Operated industrial dishwashers to clean plates, glasses, silverware, and cooking utensils.
Loaded dirty dishes into the dishwasher racks and unloaded clean dishes from the washer onto carts or shelves.
Stocked service areas with clean plates, bowls, cups, and other items as needed.
Cleaned food preparation areas such as countertops, cupboards, appliances exteriors, walls floors and sinks.
Removed garbage and trash to designated disposal areas in accordance with health regulations.
Disposed of glassware that had been broken or chipped according to safety procedures.
Checked temperatures of dishwashing machines to ensure proper functioning.
Maintained adequate levels of cleaning supplies for washing dishes.
Swept and mopped floors in the kitchen area at regular intervals throughout shift.
Assisted in preparing salads and desserts when requested by chefs or supervisors.
Filled out daily logs regarding temperature readings of dishwashers as required by health department regulations.
Inspected all returned dishes for cleanliness before restocking them on shelves.
Organized trays with cutlery prior to serving meals to customers.
Informed supervisors immediately if any machine malfunctions were observed during operation.
Followed all safety guidelines while handling sharp objects like knives or forks.
Performed routine maintenance tasks such as cleaning filters in the dishwashing machine.
Sanitized surfaces after each use following standard sanitation practices.
Ensured that workstations were kept neat and tidy throughout the shift.
Unloaded deliveries from vendors ensuring that all items were accounted for.
Replenished soap dispensers with detergent when necessary.
Maintained accurate records of all inventory used during shifts.
Scrubbed pots, pans and trays by hand or cleaned using industrial washing machine.
Kept dishware, glasses and utensils ready for customer needs by quickly scraping, washing and restacking items.
Loaded and unloaded dishwashers, washing by hand large pots or items used on continuous basis.
Sanitized counters and wiped down surfaces following food preparation to prevent cross-contamination from raw meats.
Developed great team spirit with other personnel by pitching in and helping with task completion.
Operated and maintained dishwasher, handwash stations, pot-scrubbing station and trash compactor.
Maintained assigned areas to keep organized and clean by mopping floor.
Replaced clean utensils in storage bins for easy access.
Backed up kitchen team members during heavy work periods to maximize team coverage.
Restocked main kitchen areas with items from shelves, coolers and freezers.
Removed built-up waste and potential contaminants from waste receptacles, machinery and cooking equipment.
Repaired and maintained dishwashing machine to keep dishes clean and kitchen running smoothly.
Studied methods of coworkers, successfully learning kitchen and food service skills.
Unloaded trucks to move food and supplies from delivery vehicle to storage areas.
Swept and mopped floors at end of shift to comply with sanitary regulations.
Sorted clean dishes in appropriate storage areas for easy and accessible use.
Washed and sanitized sinks, trashcans and surfaces to remove excess food waste.
Cleared trash and washed work area tables, walls, refrigerator equipment, cooking equipment and floors to keep sanitized kitchen.
Scraped and pre-rinsed food from dirty dishes and placed items in dishwashing machine.
Inspected dishes closely to check for remnants of food or dirt.
Transported clean dishes and supplies from kitchen to front of house staff for opening shift.
Followed proper procedures to clean large and unwieldy kitchen supplies.
Mixed soap, water and sanitizer together to create cleaning solutions for daily use.
Handled glassware, crystal and other fragile items with exceptional care to prevent breakage.
Adhered to sanitary regulations to prevent contamination with food products.
Used pressurized faucet sprayer effectively to wash large quantities of dishes.
Observed safety regulations and used protective gear to clean knives and other sharp kitchen supplies.
Assisted chef with food measurements, preparation and storage when necessary.
Re-stocked clean washcloths, paper towels, sponges and other cleaning supplies.

Summary

Overview

Work History

Manager

Learning Ambassador

Sandwich Artist

Assistant Manager

Dishwasher

Education

High School Diploma -

Skills

Affiliations

Timeline

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