Summary
Overview
Work History
Education
Skills
Activities
Certification
Accomplishments
Timeline
Generic

Albert Carbonneau

West Hartford

Summary

Dynamic professional with extensive experience at Headrest, specializing in staff training and emergency response. Demonstrated leadership in team management and data handling, resulting in improved hotline operations. Recognized for enhancing collaboration and achieving operational excellence, providing high-quality support for clients in crisis situations.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Hotline Manager

Headrest
02.2020 - Current
  • Participate in interviewing and hiring appropriate Hotline counselors
  • Train new hotline staff
  • Provide staff evaluations
  • Manage schedule
  • Review call logs and provide feedback
  • Manage ICarrol database
  • Provide reports as necessary
  • Facilitate monthly staff meetings
  • Participate in management meetings
  • Provide on-call support
  • Work within assigned hotline budget
  • Outreach into the hotline catchment area

Shelter Staff, Shelter Team Leader, Program Associate/Recovery Support

Upper Valley Haven
06.2010 - 12.2020
  • Tasks included working on meeting shelter guest’s day to day needs.
  • Doing house laundry, making meals when necessary.
  • Keeping notes, entering data, sorting mail, providing transportation when necessary.
  • Attending shelter staff meetings.
  • Oversee Family and Adult Shelters.
  • Assist Shelter staff with their jobs.
  • Maintain shelter staff schedule.
  • Fill in shifts when necessary.
  • Facilitate shelter staff meetings.
  • Submitting supply orders.
  • Oversaw operation of Seasonal Shelter.
  • Transport and advocate for guests, help in food shelf, deliver food to outside programs.
  • Support guests struggling with recovery.

Residential Manager, Recovery Assistant, Hotline Counselor

Headrest
06.2002 - 02.2020
  • Oversee Residential program.
  • Facilitate groups, transport clients, observe medications.
  • One on One counseling.
  • Oversee staff.
  • Maintain schedule.
  • Minor maintenance repairs.
  • Write daily notes for individual as well as group.
  • Enter data into multiple databases.
  • Answer calls on the National Suicide Prevention Hotline, make appropriate referrals.
  • Notify and work with 911 for emergency interventions as needed.

Education

High School -

Jonothan Law High School
06.1981

Skills

  • Effective collaboration skills
  • Data management
  • Staff training
  • Call monitoring
  • Team leadership
  • Scheduling coordination
  • Outreach coordination
  • Emergency response
  • Work prioritization

Activities

  • Motivational Interviewing
  • CBT
  • DBT
  • Recovery Coach
  • Ethics
  • Trauma informed practices
  • Bridges out of Poverty
  • 12 Core Functions
  • MAT
  • De-escalation techniques
  • Relapse prevention
  • Trained on HMIS Service Point
  • NH WITS programs
  • ICarol
  • Vibrant Unified Platform
  • Certified Crisis Counselor
  • Certified Peer Support Specialist
  • Trained Survivor of Suicide Loss Voices speaker
  • Counseling on Access to Lethal Means
  • NAMI Connect training

Certification

  • Certified Crisis Worker
  • Certified Peer Support Specialist

Accomplishments

  • Trained Survivor of Suicide Loss Survivor Voices Speaker
  • Member of Board of Directors for the NH Chapter of the American Foundation for Suicide Prevention

Timeline

Hotline Manager

Headrest
02.2020 - Current

Shelter Staff, Shelter Team Leader, Program Associate/Recovery Support

Upper Valley Haven
06.2010 - 12.2020

Residential Manager, Recovery Assistant, Hotline Counselor

Headrest
06.2002 - 02.2020

High School -

Jonothan Law High School

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Albert Carbonneau