ALBERT CASANOVA
Kissimmee,FL
Summary
Well-qualified representative, familiar with skills and abilities needed to succeed. Possessing strengths in task prioritization and customer service. Ready to leverage training and experience to take on new professional challenges. Experienced in delegating, teamwork, event planning, assertion, administrative tasks and excellent in interpersonal and communication skills.
Overview
5
5
years of professional experience
Work History
Brand Representative
Hollister
11.2023 - Current
- Increased brand awareness by conducting product demonstrations and engaging with customers.
- Enhanced sales performance through effective communication of product features and benefits.
- Provided excellent customer service, resulting in positive feedback and repeat business.
- Established strong relationships with store management, ensuring ongoing support for the brand''s presence.
- Achieved consistent sales targets by actively engaging with potential customers and addressing their specific needs.
- Handled customer complaints professionally, resolving issues promptly to maintain positive brand perception and customer satisfaction.
- Organized and stocked merchandise to keep necessary levels for sales demand.
- Showed understanding of customer's personal style and preferences when offering product advice.
- Assisted with daily opening and closing tasks to maintain clean, neat, and professional store.
Cast Member
Walt Disney World
08.2022 - 08.2023
- Operated two attractions in two different park resorts in a safety manner to maintain the safety of all guests and fellow co-workers
- Providing exceptional guest services
- Give knowledgeable information to guests about the ride, park, and the My Disney Experience App
- Maintain utmost discretion when dealing with sensitive topics
- Maintain exceptional communication amongst co-workers, coordinators, and leaders to showcase amazing team work.
Resident Assistant Supervisor
American Campus Communities
01.2019 - 05.2021
- Provide exceptional customer service to residents and applicants
- Assist in leasing, accounting, and administrative duties
- Build a residential community through programming
- Leader of other resident assistants and part of the administrative committee
- Serve as an intermediate in roommate mediations and co-workers conflicts
- Serve as shift scheduler
- Act as a mentor for students
- Be a familiar first source for students with academic or institutional questions
- Enforce resident policies to provide exceptional safety for the students.
Education
Bachelor of Arts in Biology -
Texas A&M INTL University
Laredo, TXBachelor of Arts in Psychology -
Texas A&M INTL University
Laredo, TXSkills
- Adaptability
- Attention to detail
- Analytical thinking
- Brand Building
- Communication Skills Trained
- Effective Communicator
- Creative problem-solving
- Problem Solving
- Supervising Skilled
- Revenue Generation
- Time Management
- Web and Tech Savvy
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Brand Representative
Hollister
11.2023 - Current
Cast Member
Walt Disney World
08.2022 - 08.2023
Resident Assistant Supervisor
American Campus Communities
01.2019 - 05.2021
Bachelor of Arts in Biology -
Texas A&M INTL University
Bachelor of Arts in Psychology -
Texas A&M INTL University