ALBERT CASTRO
Hemet,CA
Summary
Efficient, accuracy-driven, successful at delivering key support to internal teams, customers, vendors. I’ve demonstrated to be successful in problem solving and boosting operational efficiency, easily adaptable to changes, self starter. I strive to be successful in every endeavor I encounter. Being a team player and providing support is a key factor in success for myself and the company.
Overview
9
9
years of professional experience
Work History
Sr Satellite TV Technician
DirecTV/AT&T
08.2010 - 08.2019
- Maintained excellent levels of customer service by efficiently meeting customer needs for all types of satellite systems.
- Troubleshot and diagnosed issues in order to determine appropriate repair procedures.
- Set up and programmed devices and educated customers on use.
- Fed cables through access holes, attics and floor spaces.
- Tested existing equipment for functionality, quickly and accurately diagnosing problems to provide comprehensive solutions.
- Calibrated newly installed and repaired equipment according to customer requirements and package plans.
- Stayed up-to-date on changes in technology to offer customers updated equipment and provide accurate and thorough operation demonstrations.
- Gave customers accurate quotes on satellite repair and installation packages .
- Configured internet connections, routers and wireless access for devices.
- Installed wiring, cabling and networking hardware on customer premises.
- Installed and configured new devices and system components.
- Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.
- Responded to service requests during and after business hours.
- Coordinated installation of new users and relocations of existing users.
- Worked closely with network administrators and server engineers to deliver quality service.
- Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP, and CTI applications.
- Researched and recommended network and data communications hardware and software.
Education
No Degree - General Studies
Fullerton College
Fullerton, CAGeneral Studies Summary
Some College
Fullerton, CAHigh School Diploma - Customer Service
Buena Park High School
Buena Park, CA06.1990
Skills
- Installation Expertise
- Safety Control
- Conflict Resolution
- Good Work Ethic
- Supervision & Leadership
- Customer Relations
- Active Listening
- Reliable & Trustworthy
- Organizational Skills
- Cable Pulling
- Diagnostic Procedures
- CPR/First Aid
- Product Knowledge
- Troubleshooting Skills
- Upselling Techniques
- Multitasking Abilities
- Bilingual in Spanish
Timeline
Sr Satellite TV Technician
DirecTV/AT&T
08.2010 - 08.2019
No Degree - General Studies
Fullerton College
General Studies Summary
Some College
High School Diploma - Customer Service
Buena Park High School