Microsoft
Albert Cleveland
Facility Manager
Lincoln,CA
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
20
20
years of professional experience
1
1
Certification
1
1
Language
Work History
Director of Operations
CLTVTD Genetics
03.2020 - Current
- Provide the highest quality of service to the customer, staff, and visitors at the facility
- Participate in regular required communication with the President, Chief of Compliance, Chief of Business Relations, Chief of Finance, Team Leads and other staff
- Enforce safety rules and regulations
- Responsible for the day-to-day execution of the strategic vision of the company for each department
- Plan work assignments and manage resources to meet operational needs
- Monitor employees and the work process to ensure proper completion according to company standards
- Oversee designated work areas and support the team’s success through observations and coaching
- Enforce housekeeping standards for the health & safety for the employees and the facility
- Resolve employee problems and collaborate with employees, peers, and other stakeholders to facilitate problem resolution
- Collect team feedback and develop ways to drive efficiency through the team
- Research and resolve inventory issues
- Evaluate employee performance and prepare performance appraisals
- Ensure team members have the tools and resources necessary to focus on safety, cleanliness, and quality while maintaining a high level of production
- Counsel employees in work-related activities, personal growth, and development
- Recommend and implement measures to improve processes, performance, methods, or customer service
- Validate payroll for the team
- Conduct interviews and select candidates who fit well with company objectives
- Purchaser & Buyer of facility supplies & equipment.
Premier Chem-Dry
06.2012 - 12.2019
Sale Technician
01.2003 - 09.2018
- Of the Year” (2016, 2017 and 2019
Senior Technician/Sales Manager
01.2004 - 01.2017
- Provided quality cleaning (carpet, tile, grout, leather and upholstery) services and to upsell all products in residential/commercial properties all through Sacramento and Placer County
- Build a relationship of trust and respect with customers by always maintaining a professional standard of finished job quality and personal appearance
- Identified and analyzed customer's concerns about stains and damages, understanding and anticipating needs
- Highly organized, results-oriented, hands-on professional with experience providing outstanding leadership and cleaning service by ensuring customer satisfaction, delivering top rate service, and practicing exceptional interpersonal and team building skills with an aptitude for building rapport with a diverse range of clients, employees, and higher management
- Duties also include answering the phone, answering customer questions, providing quotes/estimates, scheduling jobs, confirming appointments, and calling customers back after the job is complete
- Awarded “Sales Rep of the Month” (4/15, 3/16 - 8/16
Sales Manager
TrueCar, Inc. / Yahoo! Cars / Talesfore
10.2011 - 06.2012
- I was hired to implement a pilot program which included hiring, training, and managing a high-volume call center for a well- established company in the automotive industry
- I was responsible for creating scripts, voice mail templates, email templates and FAQ’s that were all within our legal guidelines
- I created all Salesforce templates used to gather customers’ data and run compliance/status reports
- I handled inbound calls/emails and made outbound calls from sales leads that were provided to us from TRUECar
- My job also required me to assist our members configure their new vehicle of choice online, make sure our members understood the TRUECar program and to set the right expectations before buying a new car
- I worked directly with customers and new car dealerships as a client liaison and filtered problems prior to escalation.
Account Manager/Sales
TotalRewards Software
11.2010 - 06.2011
- Main duties included calling on new and existing customers to identify and convert possible sales opportunities
- Greet and assist with new clients’ implementations
- Facilitate the accurate and timely implementation of client plan design
- Answer all incoming inquiries and obtain appropriate information to direct/transfer calls or take messages
- Handle customer service issues
- Continue to track and follow-up on leads generated, meet clients face-to-face, set up educational webinars and drive through the steps of the sales funnel process to close business
- Maintain timely and accurate records regarding contacts call activity and opportunity management, as well as providing reports to upper management
- Work directly with Human Resource Manager and Accounting Manager offering technical support on how to design very detailed, professional looking reward statements.
Loan Officer/Sales
Paramount Equity Mortgage
11.2006 - 10.2010
- Main responsibility was to sell mortgage loans
- Responsible for all client communication, gathering necessary documentation from client, interfacing with operations and coordinating with Lender, Appraisal and Title to ensure all loans originated are completed in a timely and efficient manner
- Responsible for all client communication, gathering necessary documentation from client, interfacing with operations and coordinating with Lender, Appraisal and Title to ensure all loans originated are completed in a timely and efficient manner
- Maintain knowledge of all available loan programs and guidelines and educate sales team members on loan program availability and relevant loan program guidelines
- Main responsibility was to sell mortgage loans.
Skills
Winning, Excellence, Integrity, Gratitude, Humility, Teamwork and Trustworthyundefined
Software
Excel
Quickbooks/TSheets
Word
Outlook
ERP/Smartsheet
Certification
OSHA 30
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
OSHA 30
11-2022
Director of Operations
CLTVTD Genetics
03.2020 - Current
Premier Chem-Dry
06.2012 - 12.2019
Sales Manager
TrueCar, Inc. / Yahoo! Cars / Talesfore
10.2011 - 06.2012
Account Manager/Sales
TotalRewards Software
11.2010 - 06.2011
Loan Officer/Sales
Paramount Equity Mortgage
11.2006 - 10.2010
Senior Technician/Sales Manager
01.2004 - 01.2017
Sale Technician
01.2003 - 09.2018
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