Albert Craig
Norlina,NC
Summary
Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Overview
16
16
years of professional experience
Work History
Regional Sales Supervisor
Charter Communications, Spectrum
10.2017 - Current
- Provided leadership, guidance and direction to sales team members in order to exceed KPI goals.
- Closing 20% over expected New Customer Relationship establishment and Monthly Recurring Revenue metrics each fiscal quarter.
- Built and nurtured relationships with senior management and executives of partner accounts to facilitate successful launch and management of strategic partnerships.
- Managed end-to-end partnership lifecycle for strategic accounts, ensuring seamless project deliverables and milestones.
- Performed all staffing-related activities including recruiting, hiring, onboarding, goal setting, monitoring, measuring, and coaching performance.
- Developed a robust pipeline with a 2:1 conversion rate, consistently exceeding quarterly revenue targets by 20%.
Outbound Sales Representative
Charter Communications, Spectrum
09.2013 - 10.2017
- Made 200 cold calls per day resulting in client base growth by 30%.
- Cold contacting customers to initiate upselling or establishment of core lines of business: Video, Data, telephone, and Intelligent Home utilizing consultative sales approach.
- Achieved 120% of quarterly revenue and margin quotas by implementing strategical sales initiatives and effectively closing deals.
- Contacted customers after sales process to drive ongoing customer satisfaction and resolve issues and complaints.
- Developed and maintained professional relationships with key clients, including C-level executives, resulting in a 20% increase in client loyalty and trust.
- Orchestrated sales pipeline activity, nurturing and advancing opportunities, leading to a 30% increase in the conversion rate from opportunity to closure.
Sales Lead
Best Buy, Geek Squad
11.2007 - 09.2013
- Demonstrated expertise in software and technology sales, driving customer engagement in transformative business solutions.
- Achieved a 30% increase in revenue over two consecutive quarters by aligning sales strategies with customer pain points and solution offerings.
- Increased deal closure rate by 30% through personalized presentations showcasing the value of products and services.
- Collaborated effectively with cross-functional teams to deliver comprehensive customer solutions, ensuring high levels of satisfaction.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Embraced challenges and ambiguity with a startup mindset, fostering continuous growth and adaptability within a dynamic sales environment.
Education
Bachelor Of Business - Accounting And Business Management
North Carolina Central University
Durham, NCSkills
- Sales Strategies
- Financial Reporting
- Business Leadership
- Supply Chain Management
- CRM Software
- National Account Management
- B to B Sales
- Financial Management
- Building Customized Solutions
- Cold Calling
- Microsoft Office
- Team Leadership
- Data Analysis
- Territory Management
- Sales and Marketing
Timeline
Regional Sales Supervisor
Charter Communications, Spectrum
10.2017 - Current
Outbound Sales Representative
Charter Communications, Spectrum
09.2013 - 10.2017
Sales Lead
Best Buy, Geek Squad
11.2007 - 09.2013
Bachelor Of Business - Accounting And Business Management
North Carolina Central University