Albert Cummins III
Lancaster,CA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
Work History
Fact Finding Agent
Maximus
03.2022 - Current
- Provided legal support by assembling documentation for settlement action.
- Documented specific claims by completing and recording forms, reports and logs.
- Investigated and analyzed requirements to improve timeliness of reports to customers.
- Provided quality customer service to assigned, insured and claimants throughout claims process to deliver timely service to customers.
- Supported efficient handling of complex claims and followed up on open, denied or suspended claims to complete required line items.
- Reviewed documentation and accounts to gain full picture.
- Determined liability, compensability and benefits due on each claim.
- Monitored reports to identify claims issues and worked with adjusters to resolve problems.
- Resolved claims by approving or denying documentation, calculating benefits due and determining compensation settlement.
Deli Clerk/Customer Service
Stater Bros Markets Inc
Lancaster, CA
06.2021 - 10.2022
- Executed company policies, procedures, and safety standards to ensure proper cleanliness and safety of the office and equipment
- Provided customer service and was involved in training 1-3 new team members each month
- Maintained high standards of customer service during high-volume, fast-paced operations
- Communicated clearly and positively with coworkers and management
- Resolved complaints promptly and professionally
- Took initiative to find extra tasks when scheduled duties were completed
- Followed procedures for safe food preparation, assembly and presentation.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices
- Listened to customer requests and suggested additional menu items as appropriate to upsell products
- Greeted customers at counter to fulfill requests and answer questions
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures
- Learned other teammates' work tasks to train as backup
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods
Seasonal Cashier
Six Flags Magic Mountain, Six Flags America
06.2019 - 06.2021
- Receive payment by cash, check, credit cards, vouchers, or automatic debits
- Issue receipts, refunds, credits, or change due to customers
- Assist customers by providing information and resolving their complaints
- Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners
- Greet customers entering establishments
- Answer customers' questions, and provide information on procedures or policies
- Process merchandise returns and exchanges
- Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans
- Stock shelves, and mark prices on shelves and items
- Train new employees.
- Helped customers complete purchases, locate items and join reward programs
- Answered questions about store policies and addressed customer concerns
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance
- Stocked, tagged and displayed merchandise as required
- Restocked and organized merchandise in front lanes
- Greeted customers entering store and responded promptly to customer needs
- Processed customer refunds and exchanges according to established guidelines
- Worked flexible schedule and extra shifts to meet business needs
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels
- Mentored new team members on sales software system operation
- Addressed customer needs and made product recommendations to increase sales
General Merchandise Clerk
Target
11.2020 - 02.2021
- Helps provide strong guest focus culture that exceeds guest expectation
- Maintain clean and organized store
- Trains new team members
- Makes sure product placement, pricing and labels are in order
- Maintains department to specific brand standard
- Quick to resolve guest concerns, cross train team members and able to work in other departments as needed. Pursued learning opportunities to advance knowledge and take on leadership position
- Contributed to team success by completing jobs quickly and accurately
- Continuously checked products for quality assurance according to strict guidelines
- Sought out ways to go above and beyond job requirements
- Worked scheduled shifts and remained available to work during coworker absences, holidays and busy periods
- Maintained productive, efficient approach to all tasks
- Learned all required tasks quickly to maximize performance.
- Monitored merchandise for damage and un-saleable or returnable condition to submit damage claims and minimize store loss
- Coordinated efficient shipping and receiving for 2-4 trucks each day while implementing continuous improvement strategies to optimize team performance
Education
HS Diploma -
Empower Generations
Bachelor of CyberSecurity -
WGU
4001 S 700 E #300, Millcreek, UT 8410709.2025
Skills
Adaptability
- Dependability
- ServSafe
- Quality control
- Safe food handling
- Food assembly
- Exceptional time management
- Retail merchandising
- Information verification
- Customer service
- Multitasking
- Conflict resolution
- Reliable & trustworthy
- Problem resolution
- People skills
- Team management
- Reading Comprehension
- Critical Thinking
- Application Verification
- Complex Problem-Solving
- Customer Relationships
- Time Management
- Customer Inquiries
- Customer Experience
- Efficient Service
Languages
English
Native or Bilingual
Timeline
Fact Finding Agent
Maximus
03.2022 - Current
Deli Clerk/Customer Service
Stater Bros Markets Inc
06.2021 - 10.2022
General Merchandise Clerk
Target
11.2020 - 02.2021
Seasonal Cashier
Six Flags Magic Mountain, Six Flags America
06.2019 - 06.2021
HS Diploma -
Empower Generations
Bachelor of CyberSecurity -
WGU