Albert Davis Jr.
Brandywine,MD
Summary
Goal-driven Sales Management professional bringing more than 7 years career history in sales and proven track record of strategic business growth. Skilled at aiding in product marketing efforts. Adept at cultivating productive client relationships through positive rapport, tailored solutions, and client engagement. Seasoned Operations Manager and talented leader with 10+ years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Operations Manager
CVS Pharmacy
01.2023 - Current
- Under the supervision of the Store Manager, responsible for overall store management, sales and inventory management, employee staffing, training, financial management, and customer service leadership.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Reported issues to higher management with great detail.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Sales Account Manager
PepsiCo
01.2016 - 01.2022
- Managed weekly order writing, created marketing displays, communicated with store managers, developed sales strategies, and analyzed profit and loss reports.
- Increased sales revenue by identifying and pursuing new business opportunities.
- Managed a diverse portfolio of accounts, ensuring each client received personalized attention and support.
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Managed revenue models, process flows, operations support and customer engagement strategies.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Built relationships with customers and community to establish long-term business growth.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Managed accounts to retain existing relationships and grow share of business.
Supervisor
CVS Pharmacy
01.2014 - 01.2016
- Maintained a safe work environment, ensured team efficiency, established daily goals, resolved customer complaints, and complied with company policies.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Led successful project completions under tight deadlines, coordinating effectively across multiple teams.
- Collected, arranged, and input information into database system.
- Educated staff on organizational mission and goals to help employees achieve success.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
Education
Associates Business Administration & Marketing -
Strayer University
Suitland, MD05.2018
Associates Business Information Technology -
University of the District of Columbia CC
Washington, DC05.2016
Skills
- Microsoft Office Suite 2018/2021
- Time Management
- Mac Operating Systems
- Profitability Assessments
- SharePoint
- Sales Records Management
- Web Page Development/HTML
- Decision Making
- Graphic Designing
- Salesforce Software
- 50 wpm typing speed
- Verbal and Written Communication
- Installation of Hardware and Software for PC
- Admin performance work
- Problem-Solving
- Switchboard 25 lines
- Product and Service Management
- Security Training
- Profit and Revenue-Generating Strategies
- Operation of Camera monitors
- Sales Statistics Analysis
- Sales individual and Bulk Accounts
- Sales Tracking
- Merchandising
- Persuasive Negotiations
- Handyman work
- Maintenance work
- Public Notary/Loan Signing Agent
- Risk Management
- Cash Management
- Active Listening
- Relationship Management
- Multitasking
- Critical Thinking
- Tech Savvy
- Deductive Reasoning
- Advanced analytical skills
- Advanced Communication Skills
- Advanced Leadership Skills
Customer Service
Operations Management
Team Leadership
Operations Monitoring
Operational Efficiency
Decision-Making
Employee relations and conflict resolution
Planning and Implementation
Certification
- Public Notary, Maryland, 01/22/25
- Loan Signing Agent, Maryland, 03/07/23
Timeline
Operations Manager
CVS Pharmacy
01.2023 - Current
Sales Account Manager
PepsiCo
01.2016 - 01.2022
Supervisor
CVS Pharmacy
01.2014 - 01.2016
Associates Business Information Technology -
University of the District of Columbia CC
Associates Business Administration & Marketing -
Strayer University