Albert D. Brown
Lithonia,Georgia
Summary
Actively seeking a customer service position where I can optimize my problem-solving and organizational skills to contribute to increased customer satisfaction. Strong multitasking skills and fast learning ability ensure quick contribution to your customer service team.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Customer Service Representative
LIVE-OPP
ATLANTA GA
01.2021 - Current
- Addressed customer inquiries by employing effective communication and problem-solving techniques.
- Managed complex customer accounts to ensure satisfaction and retention.
- Trained new team members on customer service protocols and system navigation.
- Collaborated with cross-functional teams to enhance service delivery processes.
Driver
The Uber Company
01.2016 - Current
- Receive and follow customers' locations through the software, and follow the route as given by uber app.
- Ensure timely arrival at the customers' destinations, and inquire into further destinations.
- Greet passengers when they embark into the vehicle. Confirm passengers' identity by using their name to establish familiarity.
- Pick up food from the restaurants, and safely transport the food insulated food delivery bags.
- Ensure to keep hot food HOT and cold food COLD in an insulated container.
- Maintain a neat and professional approach at all times.
- over 19,100 rides and counting
Jimmy John's – Catering Manager
Jimmy John's Gourmet Sandwiches
Atlanta Ga
08.2014 - 01.2020
- Managed catering operations, ensuring timely delivery and setup of events.
- Developed customized menus based on client preferences and dietary restrictions.
- Trained and supervised staff to maintain high service standards during events.
- Coordinated logistics for large-scale catering orders, optimizing resource allocation.
- Led marketing initiatives to promote catering services, increasing brand visibility in local market.
- Hired and trained both permanent and temporary staff members.
- Handled catering scheduling, ordered food and planned events.
- Promoted catering packages with most profitable outcomes without sacrificing client desires.
- Handled payment collection and payroll of [Number] employees.
- Cultivated relationships with venue managers, broadening network and opportunities for business growth.
- Initiated marketing strategies that effectively increased brand visibility and attracted new clients.
Jimmy John's – Sampler
Jimmy John's Sandwiches
Atlanta, GA
05.2016 - 05.2020
- Conducted sampling procedures to ensure compliance with quality standards.
- Operated sampling equipment to obtain accurate product samples for analysis.
- Collaborated with team members to streamline sampling processes and improve efficiency.
- Trained new staff on proper sampling techniques and safety protocols.
- Analyzed sample results and provided feedback for production adjustments.
- Conducted comprehensive training sessions for new hires, ensuring they were proficient in all aspects of the sampling process before beginning independent work assignments.
Assistant Manager
Jimmy John's Gourmet Sandwiches
Decatur, GA
10.2019 - 06.2020
- Manages a staff of approximately 3 to 15 employees. Assigns, oversees and evaluates work. Recommends promotion, transfer, or termination of employees based on performance.
- Provides on-the-job training for new employees
- Delegates and is responsible for the ordering, receipt, storage and issuing of all food, labor, equipment, cleaning, and paper supplies for the unit to ensure a minimum loss from waste or theft.
- Assists inshoppers in greeting customers, taking orders, using the cash register, assembling order and checking for completeness and correctness.
- Supervises food preparation and service operations while on duty. Assists inshoppers during rush periods to ensure the maintenance of restaurant efficiency.
- Trained and mentored staff on best practices in food safety and customer interaction.
- Oversaw daily operations to ensure efficient service delivery and customer satisfaction.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Monitored sales trends to adjust pricing strategies for optimal profitability.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Customer Service Representative
Bath & Body Works
ATLANTA GA
05.2023 - 03.2024
- Collaborated with cross-functional teams to develop targeted marketing materials supporting direct sales initiatives.
- Collaborated closely with marketing teams to develop effective promotional materials for use in direct sales efforts.
- Contributed to the development of new products and services, offering valuable insights from a direct sales perspective.
- Streamlined administrative tasks such as order processing and inventory management through diligent attention to detail, enabling more time for direct sales activities.
Certified Trainer
Security Training And Resources
ATLANTA GA
04.2012 - 03.2013
- Designed and implemented comprehensive training programs on security protocols and best practices.
- Assessed training needs to customize curriculum for diverse audiences and skill levels.
- Facilitated hands-on workshops to enhance practical application of security techniques.
- Evaluated participant performance through assessments to ensure competency in security measures.
Grill Cook
Waffle House
01.2011 - 12.2012
- Cooked foods to individualized taste of customers
- Managed production to comply with management guidelines to enhance revenues and profits
- Regular maintenance and cleaning of grills and other kitchen areas
- Arranged the menus and purchased the ingredients needed
- Ensured prompt service of food and service to the venue of the event
Deli Clerk
Wal-Mart
08.2010 - 01.2011
- Ensure high quality products are available in produce, deli, bakery, dairy, meat, and other departments
- Pack ready-to-sell products in proper containers and stock displays
- Prepare and serve ready-to-eat food
- Assist customers in ordering cakes, fulfilling deli orders, or finding the right produce
- Keep area clean, sanitized, and customer-ready
Assistant
Brown Daycare
01.2000 - 01.2011
- Planned and prepared meals in accordance with Federal nutritional guidelines
- Assisted school-aged children with homework and test preparation
- Communicated with parents and guardians regarding children's progress and daily activities
- Supervised play indoors and outdoors. Prepared, served and performed clean-up duties for lunch and snacks
- Assisted children with eating, proper hygiene and naptime preparation
- Performed housekeeping duties such as laundry, cleaning, dishwashing
Assistant Basketball Coach
Camp Of Champions
Lithonia, GA
12.2019 - 03.2020
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Documented customer interactions in CRM system to ensure accurate record-keeping and follow-up.
- Provided product knowledge and support to enhance customer satisfaction and loyalty.
- Trained new team members on customer service protocols and best practices for efficiency.
DRIVER
LYFT PLATFORM
ATLANTA GA
10.2020 - Current
- Delivered safe and timely transportation services to diverse clientele.
- Navigated efficiently using GPS technology and mapping tools.
- Maintained vehicle cleanliness and conducted regular maintenance checks.
- Communicated effectively with passengers to enhance overall experience.
Education
Bachelor of Science - Sports Management
Salem University
Salem,WV05-2012
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Tyler Junior College
06-2010
High School Diploma -
Penn Foster High School
Chandler, AZ05-2009
Skills
- Excellent communication skills
- Client support
- Culinary Skills
- Restaurant management experience
Accomplishments
- Built programs from the ground up, with athletes and $yearly budget.
- Facilitated by enacting POSITIVE CHANGE!.
- Directed STAFF TRAINER program to achieve RESULTS.
Certification
BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION IN SPORT MANAGEMENTS:
Timeline
Customer Service Representative
Bath & Body Works
05.2023 - 03.2024
Customer Service Representative
LIVE-OPP
01.2021 - Current
DRIVER
LYFT PLATFORM
10.2020 - Current
Assistant Basketball Coach
Camp Of Champions
12.2019 - 03.2020
Assistant Manager
Jimmy John's Gourmet Sandwiches
10.2019 - 06.2020
Jimmy John's – Sampler
Jimmy John's Sandwiches
05.2016 - 05.2020
Driver
The Uber Company
01.2016 - Current
Jimmy John's – Catering Manager
Jimmy John's Gourmet Sandwiches
08.2014 - 01.2020
Certified Trainer
Security Training And Resources
04.2012 - 03.2013
Grill Cook
Waffle House
01.2011 - 12.2012
Deli Clerk
Wal-Mart
08.2010 - 01.2011
Assistant
Brown Daycare
01.2000 - 01.2011
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Tyler Junior College
Bachelor of Science - Sports Management
Salem University
High School Diploma -
Penn Foster High School
PERSONAL REFERENCES
ROBERT LEWIS:
CONTACT INFORMATION! 470- 403- 9777
MENTOR COACH FOR SEVERAL OF YEARS!
ACHIVEMENTS
SALEM INTERNATIONAL UNIVERSITY:
DEAN'S LIST RECOGNITION
ACHIEVED A 3.5 OR BETTER GPA EARNING!