Albert Diahn
Maplewood,NJ
Summary
Proven leander and efficient problem-solver, adept in customer service and workplace safety, honed at Amazon and through self-employment. Excelling in time management and complex issue resolution, I significantly enhanced customer satisfaction and operational efficiency skilled in both team collaboration and independent work,I bring a flexible and results- oriented approach to meet and exceed employer expectations.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Amazon Associate
Amazon
Carteret, NJ
11.2024 - Current
- Scanned and sorted incoming packages by destination and priority, maintaining accuracy.
- Managed time efficiently to meet or exceed productivity targets.
- Sorted packages to appropriate slide, line or belt for final distribution.
- Maintained clean and organized work area, adhering to safety standards.
- Protected company inventory by maintaining and organizing storage areas.
- Packed, sealed, and labeled shipments adhering to company standards and protocols.
- Packed boxes and stock using organizational guidelines.
- Applied barcodes to cargo and used digital scanners to track and locate materials during transportation.
- Placed bracing, straps and other protective devices onto items in transit to prevent damage.
- Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
- Assisted in training new employees on package handling processes.
- Adapted to various environmental conditions in warehouse and outdoor settings.
- Organized packages according to type, size, destination, and other specifications.
Slef -employed
Alberto Money Exchange ccenter
Monrovia, Liberia
04.2019 - 01.2024
- Processed incoming and outgoing payments accurately and efficiently.
- Researched and resolved customer inquiries regarding money transfers.
- Acted as buyer or seller representative when arranging sales.
- Developed strategies for improving customer experience when using money transfer services.
- Investigated financial resources and creditworthiness.
Education
High School Diploma -
R. B Richardson Baptist High School
Zwedru, Grand Gedeh County, Liberia07-2014
Skills
- Customer service orientation
- Cash handling
- Customer relationship management (CRM)
- Attention to detail
- Cross-functional teamwork
- Public relations
- Problem-solving abilities
- Multitasking and organization
- Customer service
- Workplace safety
- Service assistance
- Inventory management
- Verbal and written communication
- Preparing reports
- Data collection and analysis
Certification
- Armed Security Officer Licenses
Timeline
Amazon Associate
Amazon
11.2024 - Current
Slef -employed
Alberto Money Exchange ccenter
04.2019 - 01.2024
High School Diploma -
R. B Richardson Baptist High School