ALBERT DOAN
Cumming,Georgia
Overview
6
6
years of professional experience
Work History
Commercial Parts Professional
Advanced Auto Parts
Cumming, GA
07.2021 - 07.2023
- Ensured orders were placed in a timely manner to meet customer needs.
- Coordinated delivery schedules for parts orders with logistics department.
- Prepared quotes for potential clients based on their part requirements.
- Performed quality assurance checks on all incoming parts shipments.
- Developed processes for tracking warranty claims and returns from customers.
- Resolved customer complaints regarding part selection or order accuracy.
- Received, examined and reshelved returned parts.
- Reduced process lags, managing daily parts operations such as fulfilling service requests, generating orders, tracking inventory and maintaining profit margins.
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Maintained positive customer service ratings for 30 consecutive months by effectively delivering personable client relations.
- Increased productivity, effectively managing 3 employees and crew while coordinating dispatching activities and daily ordering processes.
- Increased productivity, effectively managing 3 employees while coordinating crew dispatching activities and daily ordering processes.
- Developed and administered aggressive wholesale parts program, producing $1.2 million in profit.
- Resolved customer concerns and promptly answered inquiries to maintain satisfaction.
- Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
- Used POS systems to receive payment or obtain credit authorization.
- Communicated effectively with clientele to maintain customer satisfaction and loyalty.
- Wrote and recorded orders for merchandise or entered orders into computers.
- Collaborated with other members of sales team to reach targets.
- Assisted customers during selection process and helped choose perfect products to meet individual needs.
- Networked to build client base and promote products to new and existing clients.
- Taught and trained new sales personnel on customer service and sales techniques.
- Made recommendations to customers to promote brand effectiveness and product benefits.
- Contacted satisfied customers to offer additional services.
- Negotiated and closed deals with minimal oversight.
- Cross-sold additional products and services to purchasing customers.
Assistant Service Manager
Pep Boys Auto Service & Tire
Cumming, GA
07.2019 - 07.2021
- Assigned tasks to technicians based on their skill level and experience.
- Resolved escalated customer complaints in a timely manner while keeping customers informed throughout process.
- Collaborated with customers to offer solutions to service needs.
- Worked closely with sales team to ensure proper warranty coverage was being applied when necessary.
- Created written estimates and obtained customer consent to proceed.
- Adhered to customer service standards to foster satisfaction and retention.
- Motivated and supported employees to maintain low turnover.
- Monitored technician performance and provided feedback on areas needing improvement.
- Provided oversight for staff of technicians, ensuring productivity and quality standards were met.
- Pitched in to complete various duties during peak periods or employee absences.
- Reviewed invoices from vendors and suppliers to ensure accuracy before authorizing payment.
- Ensured accurate documentation of customer service activities and maintained records of all customer interactions.
- Analyzed data from previous repair jobs to identify trends in common problems or malfunctions that could be addressed proactively.
- Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
- Performed daily inspections of tools, vehicles, facilities, and other equipment used by technicians.
- Maintained relationships with vendors to ensure competitive pricing on parts and materials needed for repairs.
- Prioritized and delegated daily work tasks to meet anticipated project goals.
- Defined department goals and monitored performance to direct and enhance daily operations.
- Guided department employees on changes from management.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Reviewed completed work to verify consistency, quality and conformance.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
Parts Warehouse Manager
Auto Tech Supply
Cumming, GA
06.2017 - 07.2021
- Established safety protocols and inspected warehouse daily for hazardous conditions.
- Monitored shipments to ensure timely delivery of parts.
- Coordinated with other departments within organization regarding status of orders placed.
- Conducted regular audits of inventory levels to identify discrepancies or shortages in stock.
- Managed inventory and restocking of parts in warehouse.
- Maintained accurate records of parts received, stored, and shipped out.
- Supervised staff members, providing guidance and training as needed.
- Organized warehouse layout to maximize space utilization.
- Generated warehouse shipping documents, packing lists and invoices.
- Oversaw inventory of incoming and outgoing materials based on physical counts and bar-code systems.
- Partnered with leadership team to resolve order management challenges, safety or regulatory issues.
- Processed requests and supply orders and pulled materials to successfully prepare orders.
- Read computer-generated move tickets, put-away labels and delivery labels to properly move merchandise.
- Established and maintained good relations with customers, vendors and transport companies.
- Coordinated and monitored inbound and outgoing deliveries, keeping abreast of delays and other issues.
- Supervised activities of workers engaged in receiving, storing and shipping products or materials.
- Prepared inventory for shipment by attaching tags and labels.
- Tracked orders using functional systems and coordinated with warehouse workers to ensure proper storage and distribution of products.
Education
High School Diploma -
Forsyth County High School
Cumming, GA06-1988
Timeline
Commercial Parts Professional
Advanced Auto Parts
07.2021 - 07.2023
Assistant Service Manager
Pep Boys Auto Service & Tire
07.2019 - 07.2021
Parts Warehouse Manager
Auto Tech Supply
06.2017 - 07.2021
High School Diploma -
Forsyth County High School