Summary
Overview
Work History
Education
Skills
Timeline
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Albert Donkoh

Dracut,MA

Summary

Dynamic and adaptable professional with a proven track record at Costco, where I leveraged problem-solving skills and effective team collaboration to enhance service delivery. Excelled in multitasking and organization, significantly improving efficiency. Skilled in Microsoft Office and known for a goal-oriented mindset, I thrive in fast-paced environments, consistently meeting and exceeding employer expectations.

Overview

8
8
years of professional experience

Work History

Cashier Assistant

Costco
Nashua, NH
11.2022 - Current
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Answered customers' questions and provided information on store procedures or policies.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Operated pallet jacks to efficiently stock and organize warehouse inventory.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.

Store Associate

Marshalls
Lowell
07.2020 - 10.2022
  • Unloaded and moved merchandise to maintain aisles and set up product displays.
  • Engaged positively with each customer, providing professional, and polite support for sales and service needs.
  • Maintained store cleanliness by sweeping floors, dusting shelves, and removing trash.
  • Stocked, replenished, and organized inventory to keep store merchandise fresh.

Barista

Dunkin' Donuts
Lowell, MA
09.2018 - 03.2019
  • Assisted customers with menu selection, offering recommendations based on personal preferences and dietary restrictions.
  • Input orders into point of sale system and handled customer payments.
  • Provided excellent customer service by responding to inquiries quickly and professionally.
  • Maintained calm demeanor during high-volume periods and special events.

Dishwasher

Lenzi's Catering & Function Facility
Dracut, MA
08.2017 - 01.2018
  • Managed dish area organization and cleanliness.
  • Swept and mopped floors in the kitchen area at regular intervals throughout shift.
  • Developed great team spirit with other personnel by pitching in and helping with task completion.
  • Scrubbed and sanitized dishes, pots, pans, utensils, and other kitchen equipment.

Education

Bachelor of Management - Leadership And Organizational Change

University of Massachusetts, Boston
Boston, MA

Skills

  • Effective Team Collaboration
  • Problem identification
  • Flexible and adaptable
  • Goal-oriented mindset
  • Microsoft powerpoint, excel, and Word
  • Organization and time management
  • Analytical and critical thinking
  • Multitasking Abilities

Timeline

Cashier Assistant

Costco
11.2022 - Current

Store Associate

Marshalls
07.2020 - 10.2022

Barista

Dunkin' Donuts
09.2018 - 03.2019

Dishwasher

Lenzi's Catering & Function Facility
08.2017 - 01.2018

Bachelor of Management - Leadership And Organizational Change

University of Massachusetts, Boston

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Albert Donkoh