Albert Dumas, Jr.
New Orleans,LA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
Work History
Visitor Service Assistant
The Historic New Orleans Collection
New Orleans, LA
09.2014 - Current
- Greeted visitors and provided them with information on the museum's exhibits and services.
- Provided assistance to museum guests in navigating the facility, locating exhibitions, and providing directions.
- Prepared reports summarizing number of visitors served per day, week, monthly basis.
- Assisted in training new staff members on customer service protocols and operational policies.
- Answered questions from patrons regarding museum policies, hours of operation, and available services.
- Documented performance, safety and customer service needs to improve operations.
- Directed guests to correct location by documented ticket seats and answered questions about facility amenities.
- Maintained safe and clean atmosphere, contacting appropriate staff to handle spills or incidents.
- Greeted and assisted customers to foster positive experiences.
- Maintained positive working relationship with fellow staff and management.
Rececptionist
The Historic New Orleans Collection
New Orleans, LA
07.2013 - Current
- Greeted visitors and provided them with assistance, answered general questions and directed to appropriate locations.
- Responded to inquiries from internal staff members regarding office operations.
- Assisted with special projects assigned by management when required.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Handled mail distribution, including sorting and forwarding incoming mail and preparing outgoing mail.
- Answered and directed incoming calls using multi-line telephone system.
- Greeted and directed visitors to appropriate departments or individuals, ensuring a welcoming environment.
- Sorted incoming mail and directed to correct personnel each day.
Education
Bachelor of Arts - Studio Arts
Cardinal Stritch University
Milwaukee, WI12-2010
Skills
- Interpersonal Communication
- Active Listening
- Effective Communication
- Customer Service
- Strong interpersonal skills
- Cultural Awareness
- Cash handling experience
- Ticket Collection
- Patron Directions
- Visitor Check-in
Accomplishments
- ARTWORK SHOWCASED IN CMYK GALLERY NIGHT EXHIBIT (2010
- ARTWORK SHOWCASED IN UNDERGRAD SHOW EXHIBIT (2010)
Languages
Spanish
Limited
French
Elementary
Affiliations
- Fine Artist, specializing in Portriature through Drawing and Painting
- Genealogy, actively researching family history and learning new things
- Franciscan Art Award (2010)
References
References available upon request.
Timeline
Visitor Service Assistant
The Historic New Orleans Collection
09.2014 - Current
Rececptionist
The Historic New Orleans Collection
07.2013 - Current
Bachelor of Arts - Studio Arts
Cardinal Stritch University
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