Albert Dunn Jr.
Spokane,United States
Summary
Experienced advocacy, operations, and program management professional with over 30 years of experience supporting individuals and families in highly regulated environments. Demonstrated ability to advocate for clients, resolve complex issues, coordinate across organizations, analyze trends, and ensure compliance with federal and organizational policies. Extensive background in customer service, stakeholder coordination, program oversight, documentation, and leadership support. Seeking to serve as a Housing Advocate supporting military members and their families through education, advocacy, and resolution of complex housing-related concerns.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Office Executive to the 92d Air Refueling Wing Commander
United States Air Force
Fairchild Air Force Base, WA
08.2024 - Current
- Provide executive-level administrative and advisory support to Wing Commander and Deputy Commander, ensuring accurate communication, documentation, and compliance with federal policies.
- Coordinate, track, and manage correspondence, inquiries, and taskings requiring follow-up and resolution across multiple installation organizations.
- Represent Wing leadership in cross-functional coordination efforts to resolve issues impacting Airmen, families, and mission readiness.
- Serve as liaison between senior leadership, base agencies, and external stakeholders to ensure timely resolution of complex issues.
- Process official travel and DTS vouchers in compliance with federal financial and audit requirements.
- Hours Worked Per Week: 40
Manager – Patient Transport and Linen Distribution Services
Providence Sacred Heart Medical Center
Spokane, WA
11.2022 - 08.2024
- Directed daily operations supporting patients, families, and clinical staff, ensuring safe, timely, and respectful service delivery.
- Advocated for service recipients by identifying systemic operational issues, coordinating corrective actions, and resolving complex, unresolved concerns.
- Directed supervision and training initiatives for 85 staff members, focusing on accountability and compliance in customer service practices.
- Administered $8 million budget, implementing strategies for responsible resource utilization and maintaining fiscal accountability.
- Utilized Epic enterprise system for comprehensive tracking of service movements, enhancing operational insights and strategic planning.
- Investigated and documented recurring service challenges to facilitate trend analysis and implement effective process modifications.
- Hours Worked Per Week: 40
- Analyzed rental bed program, resulting in improved inventory strategies and a $1.5 million reduction in operational expenses while enhancing service availability.
Regional Linen Manager
Providence Sacred Heart Medical Center & Holy Family Hospital
Spokane, WA
05.2016 - 10.2022
- Coordinated efforts between hospitals' regional leadership and external vendors to ensure alignment and support operational needs.
- Conducted data-driven analysis to address service complaints, vendor performance issues, and contract disputes, ensuring alignment with organizational standards.
- Analyzed data and delivered comprehensive performance and KPI reports to senior leadership for strategic insights.
- Managed emergency vendor support arrangements after unplanned contract termination to maintain operational continuity.
- Executed regional asset review processes amid COVID-19 response, significantly improving essential inventory availability to 98 percent in 45 days.
- Hours Worked Per Week: 40
Director, Mobility Warehouse Operations
United States Air Force – 92d Logistics Readiness Squadron
Fairchild Air Force Base, WA
03.2015 - 05.2016
- Directed comprehensive warehouse operations, safeguarding $14.8 million in government-owned inventory, specifically chemical warfare defense equipment.
- Facilitated comprehensive documentation reconciliation and reporting to maintain oversight of high-value assets.
- Hours Worked Per Week: 40
- Evaluated and benchmarked KC-135 boom handling training program, achieving designation as a best practice by higher headquarters.
Education
Bachelor of Science - Transportation and Logistics Management
American Military University
Charles Town, WV06.2016
Associate of Science - Logistics Management
Community College of the Air Force
Gunter AFB, AL07.2013
Skills
- Housing Advocacy and Client Support
- Issue Resolution and Case Coordination
- Policy Interpretation and Compliance
- Stakeholder and Agency Liaison
- Program Oversight and Accountability
- Data Tracking and Trend Analysis
- Customer Service and Conflict Resolution
- Documentation and Records Management
- Training and Education
- Continuous Process Improvement
- Microsoft Word and Excel
- Enterprise Resource Planning Systems (EPIC)
- Data Analysis and Reporting
- SOP Development and Documentation
Certification
Six Sigma Green Belt
Timeline
Office Executive to the 92d Air Refueling Wing Commander
United States Air Force
08.2024 - Current
Manager – Patient Transport and Linen Distribution Services
Providence Sacred Heart Medical Center
11.2022 - 08.2024
Regional Linen Manager
Providence Sacred Heart Medical Center & Holy Family Hospital
05.2016 - 10.2022
Director, Mobility Warehouse Operations
United States Air Force – 92d Logistics Readiness Squadron
03.2015 - 05.2016
Associate of Science - Logistics Management
Community College of the Air Force
Bachelor of Science - Transportation and Logistics Management
American Military University