Albert Febo Nales
Ocala,FL
Summary
Proven leader and enthusiastic team player with analytical approach to tackle day-to-day and complex challenges and deliver exceptional service and support. Strong multitasking, communication and interpersonal skills. Assisted General Manager in boosting team productivity and operational efficiency. Manage and encourage staff to achieve continuous improvements and maximize guest service standards while promoting an engaged and empowering work culture. Ready to take on dynamic, growth-oriented position where I can integrate my skills, experience and simultaneously be challenged to acquire new levels of achievement.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Assistant General Store Manager
Columbus Hospitality Management
Ocala, Florida
01.2021 - Current
- Oversee the General Store's operations, a subdivision of The Equestrian Hotel, managing 96 "Home Away from Home" three bedrooms, two-bathroom units, RV Park of nearly 300 slips, 500 Golf Carts, Fuel Island with 24 fuel pumps, C-Store and Laundromat.
- Recruit, interview, and hire the best-qualified applicants through proactive and consistent recruitment techniques.
- Staff and schedule department team members within staffing plan, budget, and business demands.
- Fully train and coach all associates on Opera Cloud, Visionline, Alice Hospitality, Micros POS, and Ruby2.
- Ensure all team members are greeting, registering, and assigning rooms to guests properly as well as making reservations correctly and reviewing guest accounts and charges upon guest check-out.
- Reviewed daily financial functions, records, and reports and identified deficiencies in need of attention.
- Effectively handle any elevated guest complaints or issues as well as ensure complete guest satisfaction.
- Coordinated with various departments such as In Room Dining, Housekeeping, Maintenance, and Security for all guest needs.
- Assist in inventory control (purchasing and receiving), in-stock position, merchandising, labor, expense control, and other operational processes.
- Ensure pricing integrity is maintained, including shelf labels and signs are correct and maintained including price changes, advertised items, etc.
- Assist and coach in F&B preparation and services.
- Coordinate incoming and outgoing mail and shipments for guests.
- Perform Group Rooms Coordinator, Rooms Controller, and Night Audit duties, as needed.
Front End Specialist
Winn Dixie
Multiple Locations, FL
11.2019 - 01.2021
- Oversee daily store accounting functions; perform and report weekly closeouts.
- Reviewed and resolved differences between accounting information and cash drawer.
- Audited and reconciled cash drawers at start and end of each shift, accounting for errors and resolving discrepancies.
- Prepared timely daily cash deposits and ensured adequate change on hand.
- Address customer issues/complaints immediately and resolve to full satisfaction of the customer, within company guidelines, while maintaining composure and professionalism; appropriately escalate issues to management with a positive attitude.
- Troubleshoot problems with front-end equipment as needed.
- Stock front-end products; restock and use supply items efficiently to eliminate waste and to maintain the lowest supply cost.
- Processed Western Union transfer and Money Orders.
- Managed lottery processes, purchases and counts.
- Perform cashier and pricing team member duties, as necessary.
- Stepped up to assist Customer Service Manager with complaints and issues.
Customer Service Lead
Winn Dixie
Ponte Vedra Beach, FL
07.2018 - 11.2019
- Promoted to team lead of customer service for displaying outstanding
enthusiasm and remaining calm in extremely trying situations. - Greeted customers and listened closely to problems described to
determine solutions. - Trained, oversaw, and mentored new team members to strengthen
performance and job expertise.
Cashier
Winn Dixie
Ponte Vedra Beach, FL
06.2018 - 07.2018
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
Education
No Degree - Business Administration
University of The People
2024
Skills
- Basic Bookkeeping
- Bilingual: Spanish & English
- Budgeting
- Critical Thinking
- Goal-Oriented
- Inventory Control
- Microsoft
- Multi-Tasking
- Office Management
- Problem Solving
- Resource Allocation
- Scheduling
- Time Management
- Business administration
Certification
- CPR
- ServSafe Food Handler
- Class A/B Operator Underground Storage Tank Training
- Master Certificate in Business Management: Management Skills & Leadership Development
Timeline
Assistant General Store Manager
Columbus Hospitality Management
01.2021 - Current
Front End Specialist
Winn Dixie
11.2019 - 01.2021
Customer Service Lead
Winn Dixie
07.2018 - 11.2019
Cashier
Winn Dixie
06.2018 - 07.2018
No Degree - Business Administration
University of The People