Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Timeline
Generic

Albert Fell Jr

Hockessin,DE

Summary

Organized and results-driven individual develops and implements operations strategies. Proven track record of improving operational efficiency and increasing profits by streamlining processes, reducing costs, and increasing customer satisfaction. Expert in developing and managing budgets, training and managing staff, and managing cross-functional teams. Possesses excellent communication, problem-solving, and leadership skills.

Overview

10
10
years of professional experience
1
1
Certification

Work History

FORENSIC INVESTIGATOR

State of Delaware
08.2023 - Current
  • Forensic investigator with extensive experience in criminal investigations, digital forensics, and evidence analysis. Recognized for solving the most cases in 2024 within the department and consistently exceeding investigative benchmarks.
  • Conducted detailed investigations in 150+ criminal cases, gathering physical and digital evidence, interviewing 250+ witnesses, and producing comprehensive case reports.
  • Solved more cases than any other investigator in 2024, contributing directly to a departmental clearance rate increase of over 15%.
    Utilized forensic software to analyze digital evidence in 300+ cases, uncovering financial fraud, cyber intrusions, and identity theft.
  • Extracted and recovered data from 500+ suspect devices, including encrypted drives, damaged storage, and remote cloud environments.
    Conducted advanced image and video analysis on 1,000+ media files, uncovering key evidence from surveillance, mobile footage, and deleted image caches.
  • Maintained 100% compliance with chain-of-custody procedures across all investigations, ensuring legal admissibility and evidence integrity.
    Delivered expert testimony in 60+ court proceedings, clearly presenting complex forensic findings to attorneys, juries, and judges.
    Identified and documented 100+ critical network vulnerabilities while investigating incidents, supporting major security enhancements.
  • Reviewed and approved 100+ investigative reports from peers, ensuring accuracy, completeness, and adherence to legal and forensic standards.
    Led the collection, preservation, and forensic examination of digital evidence across 200+ criminal investigations, coordinating with multi-agency task forces.
  • Aided in the identification and tracing of 75+ firearms, using ballistics analysis and serial number restoration to support weapons trafficking cases.
    Reconstructed events in 50+ firearm-related crime scenes by analyzing gunshot residue, bullet trajectories, and bloodstain patterns.
  • Upheld a zero-incident safety record throughout career by rigorously following laboratory safety protocols and evidence handling standards.

Theater Manager

AMC Theatres
05.2024 - 12.2024
  • Managed daily operations of an 8-screen movie theater generating $46,000+ in daily sales from ticket and concession revenue, serving an average of 2,560 patrons per day.
  • Supervised and coordinated a team of 40 employees, optimizing staff schedules to efficiently handle an average of 64 customers per staff member daily.
  • Increased per capita sales to $18 per customer by implementing targeted upselling strategies and improving concession offerings.
  • Developed staff training programs focusing on customer service and sales techniques, contributing to consistent growth in concession sales by 10% year-over-year.
  • Reduced operational risks while organizing data to forecast performance trends.

REGIONAL DIRECTOR OF OPERATIONS

Wingstop
03.2020 - 08.2023
  • Directed operations across 42 locations with full P&L accountability, overseeing $150M+ annual revenue, driving a 72% increase in regional sales over 3 years while maintaining profit margins above 18%.
  • Delivered comprehensive training to 72 district and store managers, boosting system adoption rates to 98% within 3 months and enhancing labor planning and sales forecasting accuracy by 20%.
  • Developed and executed strategic initiatives that resulted in a 72% increase in regional revenue and improved store performance metrics.
  • Led cross-functional teams in the analysis and implementation of new IT systems, including POS upgrades, digital ordering platforms, and labor scheduling tools.
  • Spearheaded rollout of people-related policies and programs across the region, contributing to a 15% improvement in employee retention and reducing turnover costs by $500K annually.
  • Gathered operational requirements and worked with IT teams to design enhancements to internal systems, aligning technology with business goals.
  • Contributed to the testing, feedback, and rollout phases of new software platforms, ensuring seamless adoption across all franchise locations.
  • Collaborated with technology vendors to customize reporting tools and analytics dashboards, improving operational visibility and decision-making.
  • Trained district and store managers on the use of information systems to optimize labor planning, inventory tracking, and sales forecasting.
  • Coordinated implementation of people-related services, policies and programs through departmental staff.

GENERAL MANAGER OF OPERATIONS

Marcus Theatres Corporation
09.2017 - 02.2020
  • Led operations for a 15-screen premium-format theater, generating $12M+ in annual revenue, recognized as the #1 highest-grossing location in the region for 3 consecutive years.
  • Directed a team of 90–120 employees, including floor staff, leads, department supervisors, and management trainees, to deliver service to 300,000+ guests annually.
  • Maintained 100% compliance with local, state, and federal regulations, with zero audit findings across multiple labor, health, and safety inspections.
    Managed and resolved 100+ employee relations cases, reducing workplace conflict incidents by 35% through early intervention and HR-aligned documentation.
  • Onboarded and trained over 150 new hires, improving retention by 25% and reducing average ramp-up time by 30% through structured on-the-job training.
  • Negotiated contracts that reduced annual operating costs by $150K, contributing to a 12% net margin improvement without impacting guest experience.
  • Recruited, trained, and built out the original team during launch phase, defining key roles across all departments and creating scalable SOPs still in use.
  • Oversaw purchasing, marketing, and sales initiatives, resulting in 15% year-over-year growth in concessions and record-breaking F&B upsell metrics.
    Monitored and addressed nightly cash discrepancies and inventory variances, reducing shrink and error rates by 40%, maintaining 99.9% accuracy.
  • Promoted 10+ high-potential team members into supervisor or management positions through ongoing mentorship and leadership development programs.
  • Implemented operational reporting dashboards that increased efficiency by 20%, streamlining scheduling, labor forecasting, and waste tracking.
    Launched company-first diversity, inclusion, and cultural engagement initiatives, improving employee engagement scores by 22% and strengthening team culture.

THEATRE MANAGER

Regal Entertainment Group
10.2015 - 08.2017
  • Managed daily operations of a 17-screen theater serving 400,000+ guests annually, leading a team of 60 employees across box office, concessions, and guest services.
  • Negotiated vendor contracts for concessions, merchandise, rentals, and services, reducing supply costs by 12% annually while improving product quality and delivery.
  • Designed and executed local marketing campaigns that boosted attendance by 18% year-over-year, utilizing social media, community partnerships, and targeted promotions.
  • Developed promotional materials—including flyers, posters, and digital signage—supporting blockbuster releases and special events, increasing advance ticket sales by 15%.
  • Maintained accurate financial records for $8M+ annual revenue, ensuring compliance with company policies and enabling real-time financial forecasting.
  • Monitored daily expenses against budget projections, controlling costs within a 2–3% variance and enhancing overall profitability.
  • Collected and analyzed audience feedback through surveys and interviews, improving customer satisfaction scores by 20% within one year.
  • Provided technical support for audiovisual systems, including projectors and sound equipment, ensuring consistent high-quality screenings.
    Built relationships with local schools, businesses, and community groups, increasing group sales and off-hour rentals by 25%.
  • Implemented creative ticket pricing and promotions that increased off-peak attendance by 22% and boosted concession sales by 12%.
  • Achieved recognition for maintaining a top 5 regional ranking in guest satisfaction and operational excellence.

Education

DIPLOMA - BIOMEDICAL SCIENCE

Delcastle Technical High School
Wilmington, DE

Some College (No Degree) - Biomedical Sciences

College Of Mount St. Vincent
The Bronx, NY

Skills

  • Crime scene analysis
  • Evidence collection
  • Document examination
  • Data-driven decision making
  • Operational efficiency
  • Cross-functional coordination
  • Workforce planning
  • Staffing optimization
  • Talent acquisition
  • Training development
  • Employee relations
  • Succession planning

Certification

  • NHCSA
  • CPR Certification
  • First Aid Certification
  • Serv Safe Food Certification
  • State of Delaware Forensic Investigator

Personal Information

Title: Director of Operations

Timeline

Theater Manager

AMC Theatres
05.2024 - 12.2024

FORENSIC INVESTIGATOR

State of Delaware
08.2023 - Current

REGIONAL DIRECTOR OF OPERATIONS

Wingstop
03.2020 - 08.2023

GENERAL MANAGER OF OPERATIONS

Marcus Theatres Corporation
09.2017 - 02.2020

THEATRE MANAGER

Regal Entertainment Group
10.2015 - 08.2017

Some College (No Degree) - Biomedical Sciences

College Of Mount St. Vincent

DIPLOMA - BIOMEDICAL SCIENCE

Delcastle Technical High School

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