Albert Gallegos
Albuquerque,NM
Summary
Customer service representative possessing over eight years of combined academic study and practical experience which includes collaborative team work along with problem-solving abilities and critical thinking skills together with proficient written and verbal communication expertise. Seeking to integrate these experiences into customer support.
Overview
9
9
years of professional experience
Work History
Advisor, Customer Experience
PNM Resources
03.2021 - Current
- Handle 50+ customer interactions per day, giving detailed, personalized, friendly, and polite service to ensure customer retention and satisfaction.
- Process utility meter readings, connects/disconnects/transfers of service, customer inquiries regarding KWH consumption.
- Manage accounts and assist commercial, solar, and residential customers with questions or concerns they have regarding high bill inquiries, meter reading cycles, billing, and collections activity.
- Provide help to homeowners and business owners with Landlord Standby through call and emailed transactions.
- Mentor fellow Customer Service Representatives, so we can provide the best possible service for our customers.
- Submit service orders for New Mexico and Texas to maintain company equipment and provide power to customers’ homes/businesses.
- On Call Home Agent to assist dispatch with call overflow/coverage when needed.
- Follow safety protocols and report dangerous customers to leadership to ensure PNM personnel safety.
Assistant Store Manager Trainee
Walgreens
10.2020 - 12.2020
- Schedule employees to the needs of the store.
- Submit Payroll at the end of each pay period.
- Conduct interviews, onboarding new staff, and providing training.
Pharmacy Technician
Walgreen's Pharmacy
02.2017 - 12.2020
- PTCB (Pharmacy Technician Certification Board) registered.
- CPR (Cardiopulmonary Resuscitation) certified.
- Register new patients into the system.
- Update information for existing patients.
- Fill and sell prescriptions.
- Fax doctors and type in new prescriptions.
- Complete delete list for prescriptions that have not been picked up in 7 days or were refused.
Inventory Specialist
Walgreens
03.2020 - 10.2020
- Control incoming shipments from vendors. (Review Invoices)
- Order and replenish shelves with inventory for purchase.
- Complete resets and revisions in different departments to match company planogram.
- Advertise items on display for an easy sale.
- Receive warehouse.
Shift Lead
Walgreens
02.2017 - 03.2020
- Opening Duties: prepare registers, count the safe, review deposits from the previous night, review emails and compass tasks sent down from corporate.
- Nightly Duties: count drawers and reset them for the next day, count the safe, face product down each aisle.
- Solve customer complaints by offering solutions, for example: discounts, returns, refunds, exchanges.
- Process and complete customers photo orders.
Education
Associate of Applied Science - Accounting
Central New Mexico Community College
Albuquerque, NM12-2025
High school diploma - Secondary Education
Valley High School
ABQ, NM05-2014
Skills
- Time Management
- Customer Service
- Organization
- Problem-Solving/Critical Thinking
- Detail Oriented
- Written and Verbal Communication
- Team Player
- Interpersonal
- Cross Trainable
- Active listener
- Outgoing personality
- Adaptability
- Computer skills
- Multitasking
- Strong Work Ethic
Timeline
Advisor, Customer Experience
PNM Resources
03.2021 - Current
Assistant Store Manager Trainee
Walgreens
10.2020 - 12.2020
Inventory Specialist
Walgreens
03.2020 - 10.2020
Pharmacy Technician
Walgreen's Pharmacy
02.2017 - 12.2020
Shift Lead
Walgreens
02.2017 - 03.2020
Associate of Applied Science - Accounting
Central New Mexico Community College
High school diploma - Secondary Education
Valley High School