Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Albert Galzote

Mililani Town,HI

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.

Overview

20
20
years of professional experience

Work History

Operations Manager

Universal Equipment Rental Hawaii LLC
10.2021 - Current
  • Led hiring, onboarding and training of new hires to fulfill business requirement
  • Developed and maintained relationships with external vendors and suppliers.
  • Trained new employees on proper protocols and customer service standards.
  • Restock showroom with equipment and accessories
  • Order parts and supplies for customers and service department.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Interacted well with customers to build connections and nurture relationships.

General Manager

Aloha Power Equipment
04.2017 - 10.2021
    • Oversee warehouse, sale floor, and service department
    • Manage 8-9 employees on current shift
    • Restock showroom with equipment and accessories
    • Order parts and supplies for customers and service department
    • Receive and accept incoming parts, and equipment orders into POS system
    • Developed and implemented strategies to increase sales and profitability.
    • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
    • Implemented operational strategies and effectively built customer and employee loyalty.
    • Developed and maintained relationships with customers and suppliers through account development.
    • Introduced new methods, practices, and systems to reduce turnaround time.
    • Trained new employees on proper protocols and customer service standards.
    • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
    • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
    • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
    • Managed purchasing, sales, marketing and customer account operations efficiently.
    • Reported issues to higher management with great detail.

Service Manager

Aloha Power Equipment
01.2014 - 01.2016
  • Oversee three technicians
  • Call to get equipment pre-approved for repair
  • Keep customers informed about equipment that is in shop for repair (i.e
  • Parts on backorder, completed jobs, ready for pickup or delivery)
  • Complete and file warranties as needed.

Technician

Aloha Power Equipment
04.2011 - 01.2014
  • Diagnose and repair 2 & 4 stroke outdoor power equipment
  • Equipment and parts sales.

Lead Technician

Waipahu Lawn Equipment
03.2008 - 03.2011
  • Equipment Repair
  • Equipment and parts sales
  • Managed company when owners were out on business
  • Inventory control.

Warehouse, Order Selector

South Shore Equipment
10.2003 - 03.2008
  • Pull orders from pick sheet
  • Assemble equipment
  • Delivery Driver
  • Load and unload incoming and outgoing freight.

Education

Kapiolani Community College
Honolulu, HI
01.2003

Mililani High School
Mililani Town, HI
06.2002

Skills

    • Customer Service
    • Inventory Management
    • Process Improvement
    • Incidents Management
    • Document Control
      • Customer Retention
      • Data Management
      • Retail Operations Management
      • Management
      • Vendor Sourcing

Additional Information

Microsoft Word, Excel and a variety of programs., True, True, True, True, Exceptional, Great, Operate fax machine, data entry, ability to multitask

Timeline

Operations Manager

Universal Equipment Rental Hawaii LLC
10.2021 - Current

General Manager

Aloha Power Equipment
04.2017 - 10.2021

Service Manager

Aloha Power Equipment
01.2014 - 01.2016

Technician

Aloha Power Equipment
04.2011 - 01.2014

Lead Technician

Waipahu Lawn Equipment
03.2008 - 03.2011

Warehouse, Order Selector

South Shore Equipment
10.2003 - 03.2008

Kapiolani Community College

Mililani High School

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Albert Galzote