Albert Gamez

· Connect with existing ADP clients in assigned territory. Demonstrate effective and efficient ways to process payroll.

· Grow ADP business in assigned territory by building new relationships with partners such as bankers and accountants. These relationships lead to new client introductions to drive revenue, close sales, and achieve month to month sales quota.

· Implement strategic sales strategy to connect with owners and decision makers. Present solutions and benefits of ADP payroll platforms.

· Cultivate new business opportunities and drive strategic discussions around Human Resources and 401k retirement plans.

· Collaborate daily, serve as a trusted advisor, partner, and ADP ambassador to clients, internal partners, and overall network while demonstrating grace under pressure and the highest ethical standards.

· Managed and enforced strict up-to-date cleanliness and social distancing policies regarding Covid-19 outbreak to ensure both employee and safety customer satisfaction.

· Meet and exceed daily sales goals, and consistently earned top satisfaction scores.

· Strategized with my team to maintain smooth operations and high standards of customer service during high volume rushes.

· Apply advanced problem-solving skills to resolve customer inquiries and disputes and escalate using appropriate channels when necessary.

· Evaluated monthly performance outcomes with my team to identify strengths and opportunities.

· Embrace new challenges and develop new skills to help support T-Mobile Integration with Sprint.

· Demonstrate relationship building skills to create a positive working environment and implement T-Mobile Values.

· Inspire others to go above and beyond for customers to increase customer satisfaction and surveys.

· Collaborate with leaders throughout district and share best practices for all T-Mobile operations and metrics.

· Coordinate Sunday workshop meetings with my peers to review best practices and opportunities to achieve metric goals.