Albert Giles
Glen Allen,VA
Summary
Dynamic Peer Recovery Specialist with extensive experience at Virginia Recovery Center, excelling in crisis intervention and resource coordination. Proven ability to foster therapeutic environments and facilitate group support, enhancing clients' recovery journeys. Skilled in active listening and conflict resolution, I empower individuals to overcome challenges and achieve personal growth. Peer Support Specialist lends skilled supervision, activity planning and organization to individual patient assessment and treatment. Adeptly navigates stressful environments to deliver optimized outcomes. Dedicated to balancing high degree of compassionate care with privacy and understanding. Peer Support Specialist brings familiarity with numerous diagnoses and treatment protocols. Adept response to emergency situations with direct, calm, respectful demeanor. Passionate promoter of patient support and resource advocacy. Dutifully juggles tasks related to customer privacy and treatment.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Peer Recovery Specialist
Virginia Recovery Center
Mechanicsville, VA
03.2025 - Current
- Helped clients diagnosed with addictive disease disorders increase skills, explore talents and build self-esteem.
- Remained calm, stayed professional, even when interacting with difficult individuals.
- Organized recreational activities that promote healthful living and socialization among peers in recovery.
- Listened to personal stories, asked probing questions and offered knowledgeable advice for different situations.
- Compiled personal information and compared against professional knowledge to determine needs and optimum strategies for success.
- Encouraged development of relevant skills to help overcome specific concerns.
- Assisted in daily groups, to improve patient success in treatment.
- Coordinated resources to support clients and help each achieve targets.
- Developed and maintained therapeutic environment within recovery groups, encouraging open communication.
- Incorporated different treatment methodologies and evidence-based practices to meet clients' specific needs.
- Encouraged clients to participate in self-help programs such as Alcoholics Anonymous or Narcotics Anonymous meetings.
- Responded to crisis situations when severe mental health and behavioral issues arose.
- Supported clients by providing encouragement during difficult times of relapse prevention.
- Developed and maintained positive relationships with clients
- Facilitated weekly support groups for individuals in recovery from substance use disorder.
- Communicated with external organizations, social workers and others regarding patient's benefits and resources.
- Utilized conflict resolution skills to handle objections and resolve disputes amicably.
- Educated community members on the importance of peer-based recovery support systems.
Van Driver
Virginia Recovery Center
Mechanicsville, VA
03.2025 - Current
- Adhered to all safety regulations when transporting passengers
- Operated manual and mechanical equipment safely to minimize injury and accident risks.
- Drove vehicles safely, obeying traffic laws and transportation procedures to avoid accidents.
- Followed the most efficient route for each delivery in order to minimize fuel costs.
- Promote positive customer service by delivering clients on-time to meetings and groups.
- Identified potential hazards during trips and took appropriate action to avoid them.
- Adhered to company policies and procedures related to safe driving practices.
- Conducted pre-inspections to keep vans reliable and well-maintained.
Peer Support Specialist (Internship)
Virginia Recovery Center
Mechanicsville, VA
10.2024 - 02.2025
- Responded to crisis situations when severe mental health and behavioral issues arose.
- Encouraged development of relevant skills to help overcome specific concerns.
- Shared details regarding recovery and wellness principles focused on helping others struggling to stay focused on personal recovery journeys.
- Maintained strict data confidentiality and privacy on information related to individuals.
- Active listening , problem solving ,and conflict resolution
Trucker Driver
Nolan Transportation
Richmond, VA
08.2021 - 12.2022
- Ensured that any necessary paperwork related to shipments was completed accurately and on time.
- Loaded and unloaded cargo in a safe manner, using proper equipment and techniques.
- Inspected cargo before loading it into the truck to ensure it is secure and properly loaded.
- Inspected and maintained vehicle supplies and equipment to ensure vehicles remained in proper working condition.
- Provided excellent customer service upon arrival at each stop by communicating promptly with customers about their orders.
- Evaluated driving routes and maps to find shorter routes to expedite delivery time.
- Maintained consistent on-time delivery record of of orders arriving ahead of schedule.
- Performed regular inspections and completed vehicle repairs.
- Followed all applicable laws and safety regulations while driving truck.
- Managed multiple stops at different locations while adhering to assigned delivery schedule.
CDL Truck Driver
Double A Trucking
Chesterfield, VA
03.2013 - 06.2017
- Conducted pre-inspections to keep trucks reliable and well-maintained.
- Loaded and unloaded vehicles at distribution center and delivery address.
- Established relationships with customers through use of interpersonal, active listening and inquiry response skills.
- Contacted customers prior to delivery to coordinate delivery times.
- Operated heavy-duty trucks and trailers to complete long-distance deliveries of products.
- Inspected vehicles' condition, supplies and equipment before and after trips
- Performed daily pre-trip inspections of the truck, including checking fluid levels and tire pressure.
- Communicated with dispatcher to relay and receive information about route changes and delays, quickly adjusting plans to maintain schedules.
- Kept accurate records of deliveries made by noting names and addresses of customers on delivery documents.
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
- Filed vehicle logs, cargo records or billing statements according to company regulations.
- Demonstrated safe driving by observing road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
CDL Truck Driver
Amazing Grace Transportation
Chesterfield, VA
01.2011 - 02.2013
- Inspected truck for defects and safe operating condition before, during and after trips.
- Checked loads against shipping papers to verify contents and identify special handling requirements.
- Notified dispatchers about arrival times at destinations so that unloading schedules could be coordinated accordingly.
- Checked vehicle before and after trips for mechanical items and safety issues.
- Coordinated shipping papers, customer documents and daily logs to maintain accurate records.
- Identified mechanical problems with vehicles, completed basic repairs and helped coordinate more serious maintenance needs.
- Maintained logbook of working hours, following federal regulations on rest breaks.
- Delivered goods to customers in a timely manner, ensuring accuracy of delivery.
- Determined optimal routes based on GPS application information and knowledge of local routes.
- Kept vehicles in good operating condition with thorough inspections and basic maintenance.
- Wrote receipts for loads picked up and collected payment for goods delivered and for delivery charges.
- Kept accurate logs of all deliveries and trips.
CDL Truck Driver
Owens & Minor
Ashland, VA
02.2008 - 01.2011
- Followed detailed route plans provided by dispatcher; adjusted routes as required due to road closures or other factors.
- Conducted pre-inspections to keep trucks reliable and well-maintained.
- Loaded and unloaded vehicles at distribution center and delivery address.
- Established relationships with customers through use of interpersonal, active listening and inquiry response skills.
- Reported mechanical problems encountered with vehicles to dispatch.
- Operated heavy-duty trucks and trailers to complete long-distance deliveries of products.
- Inspected vehicles' condition, supplies and equipment before and after trips
- Performed daily pre-trip inspections of the truck, including checking fluid levels and tire pressure.
- Kept accurate records of deliveries made by noting names and addresses of customers on delivery documents.
- Communicated with dispatcher to relay and receive information about route changes and delays, quickly adjusting plans to maintain schedules.
- Operated manual and mechanical equipment safely to minimize injury and accident risks.
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
CDL Truck Driver
Sims Metal Management
Richmond, VA
01.2006 - 01.2008
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Inspected vehicles' condition, supplies and equipment before and after trips
- Performed daily pre-trip inspections of the truck, including checking fluid levels and tire pressure.
- Contacted customers prior to delivery to coordinate delivery times.
- Operated heavy-duty trucks and trailers to complete long-distance deliveries of products.
- Reported mechanical problems encountered with vehicles to dispatch.
- Established relationships with customers through use of interpersonal, active listening and inquiry response skills.
- Followed detailed route plans provided by dispatcher; adjusted routes as required due to road closures or other factors.
CDL Truck Driver
Reddy Ice
Richmond, VA
05.2002 - 02.2006
- Followed detailed route plans provided by dispatcher; adjusted routes as required due to road closures or other factors.
- Loaded and unloaded vehicles at distribution center and delivery address.
- Processed shipment documents neatly and efficiently for each load.
- Established relationships with customers through use of interpersonal, active listening and inquiry response skills.
- Reported mechanical problems encountered with vehicles to dispatch.
- Presented order bills and collected payments for deliveries.
- Contacted customers prior to delivery to coordinate delivery times.
- Operated heavy-duty trucks and trailers to complete long-distance deliveries of products.
- Inspected vehicles' condition, supplies and equipment before and after trips
- Performed daily pre-trip inspections of the truck, including checking fluid levels and tire pressure.
- Communicated with dispatcher to relay and receive information about route changes and delays, quickly adjusting plans to maintain schedules.
- Kept accurate records of deliveries made by noting names and addresses of customers on delivery documents.
- Filed vehicle logs, cargo records or billing statements according to company regulations.
- Conducted vehicle inspections before and after every trip and performed minor repairs to keep truck functional.
Youth Counselor
Hallmark Youthcare
Richmond, VA
08.1997 - 02.2002
- Assisted youth with practicing coping skills to achieve completion of treatment goals.
- Planned guidance and counseling programs to meet identified priorities and program objectives.
- Helped clients develop social skills needed for successful interactions with peers.
- Monitored and cared for youth in carefully controlled environment to promote safety.
- Conducted assessments to identify mental health needs of youth.
- Assisted clients with developing relevant skills to improve functionality in social, educational and vocational situations.
- Listened to personal stories, asked probing questions and offered knowledgeable advice for different situations.
- Responded to crisis situations when severe mental health and behavioral issues arose.
- Promoted a safe environment by enforcing rules and regulations while supervising youth activities.
- Encouraged positive behaviors through reinforcement techniques such as praise or rewards.
Education
Certificate - Phlebotomy
Northwest Phlebotomy School
2920 W Broad St #89,Richmond Va.2323001-2024
Peer Recovery Specialist
McShin Foundation
2300 Dumbarton Rd Richmond Va. 2322810-2018
CDL Class A - Commercial Driver License
Reddy Ice
Richmond, VA06-2001
Bachelor of Science - Psychology
Ashford University
San Diego, CACPR/First Aid AED Instructor -
American Safety Institute
Skills
- Crisis intervention
- Recovery coaching
- Group facilitation
- Resource coordination
- Treatment methodologies
- Customer service
- Conflict resolution
- Therapeutic communication
- Active listening
- Problem solving
- Relationship building
- Peer support
- Client relationship building
Certification
Class A Commercial Driver's License since 2001 ,it is the highest level of CDL, operating any combination of vehicles with gross weight of 26,001 pounds or more ,including tractor-trailers and other heavy duty vehicles.
Timeline
Peer Recovery Specialist
Virginia Recovery Center
03.2025 - Current
Van Driver
Virginia Recovery Center
03.2025 - Current
Peer Support Specialist (Internship)
Virginia Recovery Center
10.2024 - 02.2025
Trucker Driver
Nolan Transportation
08.2021 - 12.2022
CDL Truck Driver
Double A Trucking
03.2013 - 06.2017
CDL Truck Driver
Amazing Grace Transportation
01.2011 - 02.2013
CDL Truck Driver
Owens & Minor
02.2008 - 01.2011
CDL Truck Driver
Sims Metal Management
01.2006 - 01.2008
CDL Truck Driver
Reddy Ice
05.2002 - 02.2006
Youth Counselor
Hallmark Youthcare
08.1997 - 02.2002
Certificate - Phlebotomy
Northwest Phlebotomy School
Peer Recovery Specialist
McShin Foundation
CDL Class A - Commercial Driver License
Reddy Ice
Bachelor of Science - Psychology
Ashford University
CPR/First Aid AED Instructor -
American Safety Institute
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