Summary
Overview
Work History
Education
Skills
Timeline
SBA 2020 Minority Owner of the Year
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Albert Gonzales

Cedar Park

Summary

Dynamic business leader with a proven track record at Reid's Cleaners and Laundry, excelling in operations management and customer relations. Successfully optimized processes to enhance productivity and reduce costs, while fostering strong relationships with clients and staff. Adept at decision-making and implementing strategies that drive revenue growth and operational efficiency.

Business professional prepared for this role, bringing wealth of experience in strategic planning and operational management. Delivered impactful results through effective leadership and resource optimization. Focused on fostering team collaboration and achieving exceptional outcomes with adaptability and reliability. Skilled in financial management, strategic growth, and customer relations.

Professional with deep expertise and readiness for leadership. Proven track record in driving business growth and operational efficiency. Strong focus on team collaboration and delivering impactful results. Known for reliability, adaptability, strategic vision, and effective problem-solving. Skilled in business management, financial planning, and customer relations.

Overview

24
24
years of professional experience

Work History

Owner

GC Cleaners and Laundry
11.2016 - 07.2025
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Established foundational processes for business operations.
  • Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.

Plant Manager

Reid's Cleaners And Laundry
09.2007 - 10.2016
  • Increased production efficiency by optimizing plant layout and implementing process improvements.
  • Reduced costs by eliminating materials waste and unnecessary labor hours.
  • Directed employees and related programs to maximize team productivity and facility output.
  • Provided direction and leadership to all levels of employees and managers.
  • Led, trained and coached plant staff to facilitate high levels of productivity and quality.
  • Maximized plant safety through proactive strategies and well-structured training.
  • Identified and resolved process and equipment issues to minimize production downtime.
  • Established positive relationships with suppliers to obtain timely deliveries of materials and products.

Part-Time Supervisor

United Parcel Service, UPS
01.2002 - 08.2007
  • Proactively identified potential bottlenecks in project timelines and implemented solutions to ensure deadlines were consistently met or exceeded.
  • Enhanced team productivity by implementing efficient time management strategies.
  • Led cross-functional initiatives focused on improving overall organizational effectiveness through better resource allocation and time management practices.
  • Conducted regular performance evaluations for team members, providing constructive feedback to promote professional growth.
  • Collaborated with management to identify areas of improvement within the organization''s time management practices.
  • Continuously monitored workload distribution and adjusted assignments as needed to maintain optimal productivity levels among team members.

Education

No Degree - Business Administration And Management

Austin Community College
Austin, TX

No Degree - Business Administration And Management

St. Edward's University
Austin, TX

Bowie High School
Austin, TX
05-1996

Skills

  • Customer relations
  • Small business operations
  • Relationship building
  • Verbal and written communication
  • Operations management
  • Business management
  • Staff hiring
  • Customer service
  • Decision-making
  • Scheduling
  • Inventory management
  • Business leadership

Timeline

Owner

GC Cleaners and Laundry
11.2016 - 07.2025

Plant Manager

Reid's Cleaners And Laundry
09.2007 - 10.2016

Part-Time Supervisor

United Parcel Service, UPS
01.2002 - 08.2007

No Degree - Business Administration And Management

Austin Community College

No Degree - Business Administration And Management

St. Edward's University

Bowie High School

SBA 2020 Minority Owner of the Year

I was nominated in 2019 SBA Southwest Region and won the award for my work ethics and growth in my business.

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