Albert Hawkins
Phoenix,AZ
Summary
A dynamic leader with a proven track record at Chief Building Services, LLC, enhancing operational excellence and fostering organizational leadership. Spearheaded strategic partnerships and cultivated a high-performing team, driving revenue growth and operational efficiency. Skilled in crisis management and staff training, achieving notable improvements in employee relations and customer satisfaction. Results-oriented security service executive with a demonstrated record of streamlining operations, increasing profits, and maximizing market penetration. Decisive leader promoting operational improvements, market expansion, and positive corporate culture as keys to success. Versatile business leader bringing 27 years of experience as an accomplished manager. Strategic problem-solver, change manager, and visionary executive with success in implementing plans to meet current and future needs. Key expertise in security. Talented President with excellent employee development, customer service, and analytics skills coupled with more than 27 years of experience. Comfortable giving engaging presentations to clients to drive new business, expand accounts, and establish a brand profile. Excellent team builder and leader of initiatives. Results-oriented security executive with a demonstrated record of streamlining operations, increasing profits, and maximizing market penetration. Decisive leader promoting operational improvements, market expansion, and positive corporate culture as keys to success.
Overview
38
38
years of professional experience
Work History
President
Chief Building Services, LLC
04.2010 - Current
- Mentored and coached a high-performing sales team, cultivating a positive work environment that fostered collaboration and achievement of sales targets.
- Established robust performance metrics to monitor team progress, focusing on data-driven insights for informed decision-making and targeted coaching efforts.
- Negotiated strategic partnerships with key industry players, expanding the company''s market reach and competitive advantage.
- Organized regular training sessions for staff members that emphasized skill development, product knowledge enhancement, as well as industry trends awareness in order to stay ahead of competition.
- Increased customer satisfaction through continuous improvement initiatives and excellent customer service.
- Managed crisis situations effectively while minimizing disruption to daily operations.
- Enhanced company performance by implementing strategic plans and overseeing daily operations.
- Prepared annual budget forecasts and monitored performance to meet organizational objectives.
- Drove revenue growth by expanding product offerings and identifying new market opportunities.
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
Military Police (31B)
Arizona Army National Guard
01.2005 - 12.2015
- Aided in the development of enhanced security protocols for base access control points, streamlining the entry process while upholding high security standards.
- Ensured swift apprehension of suspects by collaborating with other military police units in coordinated efforts.
- Conducted investigations into criminal activity, gathering evidence and interviewing witnesses for successful case resolution.
- Enhanced overall security by conducting thorough vehicle inspections at checkpoints.
- Assisted in disaster relief efforts following natural disasters or emergencies, facilitating evacuations and providing aid to affected populations.
- Managed sensitive information as a part of investigations, ensuring proper handling and storage of classified materials to maintain operational integrity and security.
- Conducted thorough building inspections and perimeter checks, ensuring the safety of sensitive facilities and assets from potential threats.
- Improved response time for emergency situations by coordinating closely with local law enforcement agencies.
- Provided crowd control during large events, ensuring public safety and maintaining order.
Senior Vice President, Operations
Chief Security, Inc.
08.2004 - 04.2010
- Negotiated contracts with vendors and suppliers, securing favorable terms while maintaining quality standards.
- Managed large-scale projects from conception through execution, delivering results on time and within budget parameters.
- Championed innovation within the organization, promoting creative thinking and problem-solving techniques to drive business growth.
- Implemented risk management strategies to minimize potential losses and protect company assets.
- Established robust compliance programs to ensure adherence to industry regulations and mitigate legal risks.
- Optimized resource allocation by conducting a thorough analysis, reducing waste while maintaining high-quality output.
- Cultivated strong relationships with key stakeholders, fostering collaboration and partnerships for mutual success.
- Developed strategic plans for operational growth, leading to an expanded market presence and increased revenue.
- Collaborated with sales teams to develop strategies for driving revenue increases while maintaining operational excellence.
District Manager
Argenbright Security, Inc.
04.2000 - 07.2002
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
- Fostered an environment of open communication between management teams across the district to share best practices in operations optimization and problem-solving techniques.
General Manager
Vigilante Security Services
03.1997 - 04.2000
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Manager of Operations
Iternational Total Services, Inc.
11.1994 - 03.1997
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
- Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
- Implemented cost-saving initiatives, reducing overall operational expenses without compromising service quality.
- Ensured compliance with industry regulations, maintaining a safe working environment for staff members.
- Streamlined operational processes by implementing efficient workflow management strategies.
- Evaluated employee performance regularly, promoting professional growth opportunities through coaching methods.
Security Police Officer
United States Air Force, USAF
11.1986 - 09.1993
- Contributed to improved workplace morale by actively participating in team-building exercises and professional development opportunities for colleagues.
- Assisted in the development of comprehensive security plans, addressing potential vulnerabilities and risks.
- Assessed airman'' proficiency in various physical fitness tests as part of the selection process for Security Police Officer positions.
Education
Bachelor of Science - Clinical Child Psychology
University of Georgia
Athens, GAAssociate of Arts - History of Air Power
Community College of The Air Force
Montgomery, ALSkills
- Leadership Team Building
- Organizational Leadership
- Strategic Planning
- Operational Excellence
- Integrity and ethics
- Employee Relations
- Crisis Management
- Staff Training
- Operations Management
Affiliations
- American Society of Industrial Security (ASIS)
- Military Police Regimental Association (MPRA)
Timeline
President
Chief Building Services, LLC
04.2010 - Current
Military Police (31B)
Arizona Army National Guard
01.2005 - 12.2015
Senior Vice President, Operations
Chief Security, Inc.
08.2004 - 04.2010
District Manager
Argenbright Security, Inc.
04.2000 - 07.2002
General Manager
Vigilante Security Services
03.1997 - 04.2000
Manager of Operations
Iternational Total Services, Inc.
11.1994 - 03.1997
Security Police Officer
United States Air Force, USAF
11.1986 - 09.1993
Bachelor of Science - Clinical Child Psychology
University of Georgia
Associate of Arts - History of Air Power
Community College of The Air Force
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