Albert Hewitt
Envoy Air Inc an American Airlines Company Group
PENSACOLA
17
years of professional experience
Results-driven customer service supervisor with proven skills in conflict resolution, team leadership, and effective communication. Committed to enhancing customer satisfaction and fostering team collaboration.
Work History
Customer Service Supervisor
5 Months- Managed daily operations with a focus on maintaining high customer service quality.
- Trained staff on company policies and effective communication techniques.
- Facilitated effective communication with customers to resolve inquiries and strengthen loyalty.
- Monitored team performance, providing feedback for continuous improvement.
- Mediated disputes effectively to enhance customer satisfaction and loyalty.
- Cultivated a positive work environment by establishing open communication channels that enhanced team collaboration.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Managed customer interactions and effectively resolved complaints to foster positive relationships.
Hostler Driver
1 Year 4 Months- Managed transportation of trailers using yard trucks to streamline logistics and enhance operational flow.
- Performed thorough pre-trip inspections to uphold safety standards and regulatory compliance.
- Assisted in managing trailer inventory by tracking movements and maintaining accurate records.
- Coordinated with warehouse staff to prioritize loads for timely deliveries and pickups.
- Cultivated a supportive workplace culture by demonstrating professionalism and respect in all interactions with colleagues and customers.
Customer Service Supervisor
5 Years 1 Month- Supervised daily operations, ensuring adherence to customer service standards.
- Resolved customer inquiries, enhancing satisfaction and loyalty.
- Coordinated scheduling to optimize workforce efficiency during peak times.
- Implemented new procedures to streamline service delivery processes.
Linehaul Driver
6 Years 6 Months- Conducted safe and efficient operation of Class 8 trucks, adhering to designated routes for reliable freight transport.
- Trained new drivers on effective safe driving techniques to promote a culture of responsibility within the team.
- Facilitated thorough documentation of transportation activities, including pick-ups, deliveries, and incident reporting, to support logistical accuracy.
- Performed thorough pre-trip inspections to uphold safety compliance and ensure operational integrity.
- Coordinated delivery processes to meet customer expectations and maintain adherence to established timelines.
- Managed comprehensive logbook documentation of service hours, mileage, and cargo specifics to uphold regulatory standards.
Education
Bachelor of Arts - Management
- Honoree of [Honor Name]cum la
- Honor Roll [Semester a
Skills
Problem-solving
Time management
Customer service
Multitasking and organization
Training and mentoring
Team leadership
Customer relations
New hire training
Complaint handling
Verbal and written communication
Team building
Conflict resolution
Timeline
Customer Service Supervisor
Envoy Air Inc an American Airlines Company Group
03.2026 - CurrentRead More
Hostler Driver
Par Sec
10.2024 - 02.2026Read More
Customer Service Supervisor
Piedmont Airlines
05.2019 - 06.2024Read More
Linehaul Driver
Saia Motor Freight
10.2009 - 04.2016Read More
Strayer University
Bachelor of Arts from Management
Read More