Albert Ives
Jacksonville,FL
Summary
Aspiring Help Desk Technician with many years of customer service experience. Dedicated to exceeding client expectations by verifying satisfactory resolutions for every issue. Skilled at maintaining positive communications even in stressful situations. Ready to leverage technical knowledge and amiable personal interactions to provide superlative technical responses.
Overview
13
13
years of professional experience
Work History
Landscape Technician
Shoreline Lawn Care
Jacksonville, FL
05.2017 - Current
- Designed programs for landscape maintenance, pest management, composting and other related topics.
- Trimmed greenery, shrubs and hedges to maintain uniform appearance.
- Performed equipment maintenance and repairs to keep tools functional for projects.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Help Desk Intern
Florida State College At Jacksonville
Jacksonville, FL
09.2021 - 05.2022
- Provided Tier 1 Support for college helpdesk
- Managed Help Desk tickets in a timely manner using AzureDesk Ticket System
- Respond to customer issues via phone, email and computer chat
- Authentication and Password resets
- Ran diagnostics to resolve customer reported issues for Windows and Outlook
- Escalate issues to the next Tier with next level of difficulty
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Assessed, troubleshot and repaired various machines such as desktops, printers and sorters.
- Configured hardware, devices and software to set up work stations for employees.
Sales Executive
Cue&Case Sales Inc
Jacksonville, FL
01.2014 - 03.2017
- Billiard Industry Sales
- Managed 403 accounts worldwide
- Began with zero client base - brought it to 1.3 million within first year
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
Product Assembler
Desktop Digital Lab
Jacksonville, FL
01.2012 - 01.2014
- Updated logs and completed production reports.
- Adhered to safety practices and quality standards at all times.
- Assembled as many as 50 plaques each day.
- Packaged finished products, labeled boxes and stacked for shipment.
Freight Handler
FedEx
Jacksonville, FL
05.2010 - 12.2011
- Loaded and unloaded trucks.
- Verified and noted count and condition of cargo received.
- Attached labels to finalized products before shipment.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
Education
Associate of Arts - Information Technology
Florida State College At Jacksonville
Jacksonville, FL05.2024
High School Diploma -
Lee High School
Jonesville, VA05.2004
Skills
- Critical Thinking
- Microsoft Windows and Office
- System Performance Assessment
- VPN Configurations
- Computer Hardware Knowledge
- Troubleshooting Network Issues
- Resolving Problems and Incidents
- Collaborative Team Player
- Tracking and Documentation
Timeline
Help Desk Intern
Florida State College At Jacksonville
09.2021 - 05.2022
Landscape Technician
Shoreline Lawn Care
05.2017 - Current
Sales Executive
Cue&Case Sales Inc
01.2014 - 03.2017
Product Assembler
Desktop Digital Lab
01.2012 - 01.2014
Freight Handler
FedEx
05.2010 - 12.2011
Associate of Arts - Information Technology
Florida State College At Jacksonville
High School Diploma -
Lee High School
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