Albert James

As a Program Manager at U-Haul, I have successfully led process improvements and knowledge expansion all across the US, which has contributed to increasing the number of successful independent labor providers we currently hold on the market which around the time I started we had around 2,200 to current day we have 3,103 over a 41% increase.

My role requires collaboration across multiple programs, coordinating with stakeholders from various departments, and ensuring alignment with organizational goals to increase overall transactions. I have attended U-Haul trade shows as a subject matter expert, gathering feedback and implementing long-term improvements.

As the Program Coordinator

Successfully organized and built new system features to streamline transactions and improve efficiency.

As a subject matter expert, I have mentored and trained staff, helping them grow professionally and enhance their expertise. Designed reports that identified up to $200,000 in lost revenue, implementing long-term solutions to prevent future losses. Developed customized strategies for leads across the U.S. to increase transactions and revenue.