ALBERT Kufuor-Mensah
Tustin,CA
Summary
Motivated and results-driven retail management professional with leadership experience in store operations, team development, sales performance, and customer service. Proven ability to lead teams in fast-paced retail environments while maintaining operational excellence and delivering exceptional customer experiences in positions such as an Assistant Store Manager at Pacsun and Operations Lead at Edikted. Holds an Associate Degree in Criminal Justice and is pursuing a Bachelor of Arts in Criminology at California State University, Fullerton. Combines strong leadership, analytical thinking, communication, and problem-solving skills developed through professional experience, higher education, and a competitive athletic background.
Overview
2
2
years of professional experience
Work History
Part-Time Assistant Store Manager
PacSun
Mission Viejo, CA
02.2026 - Current
- Support daily store operations while leading sales floor activities and maintaining high standards of customer service.
- Coach, train, and motivate team members to achieve sales goals and deliver exceptional customer experiences.
- Assist with employee development, performance management, and daily task delegation.
- Oversee opening and closing procedures, cash handling, and operational compliance.
- Support inventory management, stock replenishment, and loss prevention initiatives.
- Ensure visual merchandising standards align with company expectations and brand presentation.
- Resolve customer concerns professionally while promoting customer loyalty and satisfaction.
- Collaborate with store leadership to drive sales performance and achieve operational goals.
- Maintained store's LP and readership score over 98% for the past two months.
- Boosted store's fulfillment report from SFS and transfers to an average 95% of satisfactory score per week.
Operations Lead
Edikted
Irvine, CA
11.2024 - 01.2026
- Managed daily operational functions to support efficient store performance.
- Coordinated inventory management, shipment processing, stock replenishment, and inventory accuracy.
- Maintained organized back-of-house operations to maximize productivity and efficiency.
- Assisted with employee training and operational compliance.
- Supported visual merchandising initiatives and overall store presentation.
- Collaborated with management and sales associates to improve workflow and customer satisfaction.
- Contributed to achieving store sales and operational objectives.
- Streamlined operational workflows to enhance efficiency and reduce processing time.
- Consistently met and exceeded company's UPH of 240 during shipment operations.
Sales Associate
PacSun
Irvine, CA
06.2024 - 08.2024
- Delivered exceptional customer service and product recommendations.
- Assisted customers with styling suggestions and purchase decisions.
- Maintained store presentation through merchandising, restocking, and organization.
- Processed transactions accurately using point-of-sale systems.
- Supported inventory management and loss prevention efforts.
- Worked collaboratively with team members to achieve sales goals and maintain a positive shopping environment.
- Maintained store's UPH of 90 during shipment operations.
Education
Bachelor of Arts - Criminology
California State University, Fullerton
Fullerton, CA06-2026
Associate of Arts - Criminal Justice
Irvine Valley College
Irvine, CA05-2026
IB Diploma -
International Baccalaureate (IB) Diploma Programme
Tema, GH05-2023
Skills
- Team Leadership
- Employee Development
- Retail Operations
- Inventory Management
- Visual Merchandising
- Operational Efficiency
Timeline
Part-Time Assistant Store Manager
PacSun
02.2026 - Current
Operations Lead
Edikted
11.2024 - 01.2026
Sales Associate
PacSun
06.2024 - 08.2024
Bachelor of Arts - Criminology
California State University, Fullerton
Associate of Arts - Criminal Justice
Irvine Valley College
IB Diploma -
International Baccalaureate (IB) Diploma Programme
ATHLETIC ACHIEVEMENTS
- Multi-Sport Athlete
- Participated in:
- Basketball
- Soccer
- Volleyball
- Badminton
- Handball
- Achievements:
- Earned volleyball trophies representing high school athletics.
- Earned handball trophies representing high school athletics.
- Developed teamwork, leadership, discipline, resilience, adaptability, and a strong work ethic through competitive sports.
PROFESSIONAL INTERESTS
- Criminology
- Criminal Justice
- Public Safety
- Leadership Development
- Retail Management
- Community Engagement
- Crime Prevention
- Research & Analysis