Achieved significant revenue increase for the Internal Revenue Service by implementing strategic tax collection methods and enhancing taxpayer compliance. Excelled in research and investigative techniques, surpassing performance targets. Demonstrated exceptional communication and organizational skills, adept at negotiating with delinquent taxpayers and identifying fraud, leading to substantial recovery of unpaid taxes.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Internal Revenue Officer
Internal Revenue Service, IRS
11.1990 - 07.2023
Increased revenue by implementing effective tax collection strategies and monitoring taxpayer compliance.
Maintained detailed case documentation, ensuring accurate recordkeeping and streamlined communication among team members.
Exceeded performance targets consistently by prioritizing tasks effectively and managing caseloads efficiently.
Negotiated payment agreements with delinquent taxpayers, ensuring prompt debt resolution.
Identified potential fraud cases, leading to the recovery of unpaid taxes and prevention of revenue loss.
Conducted research, interviews and investigations for information pertaining to alleged criminal violations.
Utilized advanced software tools to analyze financial data, pinpointing discrepancies for further investigation.
Collected delinquent federal taxes and secured all delinquent returns.
Processed tax payments, set up payment plans and worked with delinquent taxpayers to resolve issues.
Supported management with ad hoc reporting needs, enabling informed decision-making regarding revenue collection efforts.
Promoted transparency through clear reporting of findings during audits, enhancing understanding between taxpayers and the agency.
Provided guidance and service on various financial problems in order to assist taxpayers' in resolving tax issues.
Professionally negotiated and dealt with taxpayers in confrontational situations.
Education
Bachelor of Arts - Economics
Rowan University
Glassboro, NJ
05.1990
Skills
Researching abilities
Partnered with other federal, state and local agencies
Collaborated with IRS regional and national council
Investigative techniques knowledge
Excellent Communication
Organizational Skills
Tax code interpretation
Interpersonal communication skills
Account Monitoring
Accomplishments
Received outstanding performance awards, each year of employment
Member of the IRS Pacific Asian Committee
Testified for the United States Government in tax court cases
Instructor for the agency roll out of the Integrated Collection Systems( ICS) program
Fully proficient in research utilizing the IRS Integrated Data Research System( IDRS)