Albert Lorenzana
Seattle
Overview
8
8
years of professional experience
Work History
Expo and Barback
Re:Public
12.2023 - Current
- Coordinate with dining room and bar staff to provide efficient service of food.
- Establish rapport with customers by providing friendly and attentive seating and water service.
- Assist in setting up and breaking down restaurant area for special events.
- Clean and restock bar glassware, and organize supplies.
Bar Manager
Red Star Taco Bar
07.2022 - 11.2023
- Maintained high standards of customer service by staying up to date on bar and menu options and providing food & drink recommendations for guests.
- Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies.
- Resolved customer service issues quickly.
- Closed out cash register and prepared cashier report at close of business.
- Crafted drink and cocktail menu items for special offerings.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
Bartender & Line Cook
Red Star Taco Bar
01.2020 - 06.2022
- Served high customer volumes during special events, nights, and weekends.
- Kept bar presentable and well-stocked.
- Obtained cash bank and stocked service bar to prepare for operation.
- Cultivated strong relationships with repeat customers to promote loyalty.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Prepared and cooked menu items according to recipes and customer specifications.
- Note: Due to pandemic, restaurant was closed Apr 2020 - Apr 2021. I was recruited & rehired as soon as the restaurant reopened.
Retail Sales Associate
Pappardelle's Pasta Of Pike Place Market
04.2021 - 08.2021
- Developed strong rapport with customers and recommended purchases of pasta and olive oils in the busy atmosphere of Pike Place Market.
- Managed efficient opening and closing of operations.
- Opened, shelved and merchandised products.
Warehouse Associate
Amazon
09.2020 - 04.2021
- Managed product staging to efficiently transfer items between Amazon fulfillment centers from across the country to shipping locations in the Puget Sound area.
- Prepared shipments by systematically picking, labeling and sorting boxes by handling up to 5,000-10,000 boxes per day.
- Used hand-held devices and computers to record and monitor inventory levels.
- Assured work areas were clean and obstacle free to keep work areas organized and hazard-free, including 6' separation between workers.
- Volunteered to assist with route staging, demonstrating willingness to learn new tasks and increase skill levels.
- Trained on and operated Amazon's software auditing process to identify where work flow improvements could be made.
- Manually or mechanically loaded and unloaded boxes from pallets, skids, platforms, transport devices or Amazon delivery trucks.
Customer Service Associate
Rudy's Barbershop
09.2020 - 11.2020
- Set up appointments with clients, greet & check-in clients, process payments.
- Helped 50-100 clients every day with positive attitude and focus on customer satisfaction.
- Answered questions about policies and concerns to support positive client experiences.
- Improved cleanliness by sanitizing stylist's stations, laundry and disposables.
Food Delivery Driver
Macadons Bakery
03.2020 - 04.2020
- Assembled online and phone orders and set them up for delivery.
- Completed on-time deliveries by choosing best and most efficient routes.
- Contacted customers prior to delivery to confirm, coordinate delivery times and provide photo of delivered items.
Line Cook
Garage Bowlero
10.2019 - 01.2020
- Received food and pizza orders and cooked items quickly to complete entire order together and serve hot.
- Prepared pizza, salads and hamburgers for large corporate events.
- Inventoried the walk-in freezer and refrigerator to assure appropriate stock levels.
- Opened and closed the kitchen.
Line Cook and Host
Galos Flame Grilled Chicken
08.2019 - 09.2019
- Host for front of house
- Prepared chicken and vegetables on a flat top and flame grill
- Opened and closed front and back of the house
Cashier and Line Cook
Wingstop Restaurant
04.2019 - 07.2019
- Operated cash register for cash, check and credit card transactions.
- Through friendly customer service, helped customer complete purchases.
- Received food orders from cashiers and cooked items quickly to complete entire order together and serve hot.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
Sales Associate and Cashier
Old Navy, Gap
11.2018 - 06.2019
- Helped customers complete purchases, locate items and join Old Navy reward/credit card programs to promote loyalty, satisfaction and sales numbers.
- Operated cash register to record all transactions accurately and efficiently.
- Replenished sales floor merchandise, organized shelves, racks and bins including folding clothing for best appearance.
- Promoted customer loyalty and increased sales through friendly service and knowledgeable assistance.
Meat Cutting Apprentice
Uwajimaya Grocery
09.2017 - 10.2018
- Cut, trimmed and ground meats such as beef, pork and poultry to prepare for packaging and sale.
- Prepared and placed meat cuts and products in display counter to ease shopping experience of customers.
- Verified proper inventory levels, product quality and freshness to prevent sale of spoiled products.
- Maintained and stocked display cases by transporting wrapped products from work area or cooler to display cases.
- Prepared customized meat orders and cut requests.
- Adhered to safety and cleanliness standards and maintained equipment.
- Attended South Seattle Meat Cutter Apprenticeship program.
Produce Clerk
Uwajimaya Grocery
01.2017 - 06.2017
- Performed daily inventory checks of produce on hand.
- Checked for outdated and overripe produce items and removed from inventory.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Pleasantly greeted customers and provided prompt and courteous service at all times.
- Readied produce for sales floor.
Education
Meat Cutter Apprenticeship Program
South Seattle College
Seattle WAEngineering (Pre-Engineering)
University of Idaho
Moscow, IDHigh School Diploma -
Kennedy Catholic High School
Burien WA06.2016
Skills
- Leadership oriented to problem solving & positive results
- Reliable & accountable
- Team Player
- Hiring & Evaluation
- Train New Employees
- Daily Account Balancing
- Inventory Maintenance
- Customer Service
Timeline
Expo and Barback
Re:Public
12.2023 - Current
Bar Manager
Red Star Taco Bar
07.2022 - 11.2023
Retail Sales Associate
Pappardelle's Pasta Of Pike Place Market
04.2021 - 08.2021
Warehouse Associate
Amazon
09.2020 - 04.2021
Customer Service Associate
Rudy's Barbershop
09.2020 - 11.2020
Food Delivery Driver
Macadons Bakery
03.2020 - 04.2020
Bartender & Line Cook
Red Star Taco Bar
01.2020 - 06.2022
Line Cook
Garage Bowlero
10.2019 - 01.2020
Line Cook and Host
Galos Flame Grilled Chicken
08.2019 - 09.2019
Cashier and Line Cook
Wingstop Restaurant
04.2019 - 07.2019
Sales Associate and Cashier
Old Navy, Gap
11.2018 - 06.2019
Meat Cutting Apprentice
Uwajimaya Grocery
09.2017 - 10.2018
Produce Clerk
Uwajimaya Grocery
01.2017 - 06.2017
Meat Cutter Apprenticeship Program
South Seattle College
Engineering (Pre-Engineering)
University of Idaho
High School Diploma -
Kennedy Catholic High School