Highly-motivated team member with the desire to take on new challenges. I have a strong work ethic, adaptability and exceptional interpersonal skills. Offering top-notch customer service while working in a demanding, time sensitive position.
Overview
32
32
years of professional experience
Work History
Front Office Coordinator
Richmond Heart and Vascular Associates
Mechanicsville, VA
04.2023 - Current
Greet and check in patients, updating patient information in computer system.
Verifying insurance coverage and eligibility up to 5 days before scheduled appointment. Collect account balances and copays. Update new insurance policy information and eligibility upon patient arrival.
Schedule patient appointments, verifying accuracy of appointment times with providers.
Answer incoming calls, responding to inquiries from patients and other medical offices.
Prepare registration packets for next day appointments.
Assist with filing of medical records and documents, maintaining accurate electronic files.
Clean reception area and coffee bar daily.
Notify the provider of patient arrival and monitoring patient wait time.
Responsible for managing the daily operations of the front office, including greeting guests, answering phone calls and emails.
Provided leadership to ensure that all Front Office team members are delivering excellent customer service.
Resolved customer complaints promptly and efficiently while maintaining a professional demeanor at all times.
Trained new staff on office procedures, software programs and customer service protocols.
Reviewed employee time sheets for accuracy before submitting them for payroll processing.
Oversaw day-to-day operations of the front desk area to ensure efficient flow of patients through check-in and checkout processes.
Performed administrative tasks such as preparing correspondence or maintaining personnel files.
Interviewed and trained medical office teams and conducted performance reviews.
Worked with management team to improve workflows and eliminate unnecessary tasks.
Team Lead/Medical Secretary
Glen Allen Pediatrics
Glen Allen, VA
05.2017 - 04.2023
Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
Developed office strategies to increase productivity and efficiency in the front office.
Resolved escalated customer complaints or queries promptly and efficiently.
Ensured compliance with company policies and procedures throughout the team.
Supported the providers in developing plans for future projects, initiatives and objectives.
Maintained accurate records of employee attendance and task completion times.
Held regular one-on-one coaching sessions with staff members to encourage personal development.
Oversaw training and development programs to enhance team skills and knowledge.
Motivated staff through positive reinforcement techniques.
Verified insurance coverage for appointments and collected co-payments and balances as required.
Answered incoming calls, responding to inquiries from patients and other medical offices.
Performed data entry tasks related to billing and collections procedures.
Processed referrals for specialist care when requested by physicians or patients.
Maintained supply inventory for office area, ordering items as needed.
Checked patients in and out for appointments and collected co-payments.
Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
Entered insurance, demographics and health history into patient database.
Delivered high-quality administrative and customer service to sustain patient and work flows.
Trained new staff on office procedures, insurance processes and medical terminology.
Adhered to HIPAA requirements to safeguard patient confidentiality.
Generated monthly invoices for patients based on services provided according to established fee schedules.
Worked closely with clinical staff to ensure accurate coding practices were followed.
Prepared daily reports summarizing payments received from insurers or other sources.
Identified errors and re-filed denied or rejected claims quickly to prevent payment delays.
Prepared billing statements for patients, ensuring correct diagnostic coding.
Posted charges, payments and adjustments.
Applied payments, adjustments, and denials into medical manager system.
Maintained timely and accurate charge submission through electronic charge capture, including billing, and account receivables (BAR) system and clearing house.
Submitted refund requests for claims paid in error.
Real Estate Agent
Era Woody Hogg & Associates
Mechanicsville, VA
04.2014 - 06.2018
Advised clients on market conditions, prices, mortgages, legal requirements and related matters.
Developed networks with appraisers, lenders, and home inspectors to facilitate real estate transactions.
Conducted property inspections to ensure compliance with applicable regulations and standards.
Negotiated purchase agreements and contracts with buyers and sellers.
Managed marketing strategies for properties including advertising campaigns and open houses.
Generated leads through networking activities such as cold calls and referrals from past clients.
Provided guidance to clients throughout the entire buying or selling process.
Ensured all transactions followed state laws regarding real estate practices.
Performed administrative duties such as preparing paperwork for listing presentations, tracking sales data and updating internal databases.
Coordinated appointments to show homes to prospective buyers.
Responded promptly to client inquiries via phone or email.
Collections Manager/Billing Specialist
Virginia Cardiovascular Specialists
Glen Allen, VA
06.2011 - 06.2014
Managed accounts receivable, collections and credit activities.
Developed procedures to ensure timely collection of payments from patients.
Analyzed customer payment trends and developed strategies to reduce overdue accounts.
Submitted monthly collections report to physicians for review and approval.
Created reports for management on past due accounts.
Resolved escalated disputes between patient and the practice concerning collections matters.
Trained new staff members on proper collection techniques, policies, and procedures.
Collaborated with legal department to initiate litigation against delinquent customers when necessary.
Responded to patient inquiries about billing issues, account status, and payment options.
Trained new and existing employees on the practice management system.
Reported a weekly audit of physicians with missing hospital and clinic charges.
Responded to customer inquiries about billing issues, account status, and payment options.
Negotiated payment plans with customers in arrears or at risk of defaulting on payments.
Submitted refund requests for claims paid in error.
Posted charges, payments, and write-ups.
Communicated with insurance representatives to complete claims processing or resolve problem claims.
Completed and submitted appeals for denied claims.
Collected, posted, and managed insurance and patient payments.
Monthly report to providers with missing slips.
Medical Biller and Coder
Pediatric Center
Glen Allen, VA
04.1993 - 11.2006
Reviewed medical records and identified diagnosis codes, procedures, services and supplies for coding.
Verified accuracy of patient information and insurance data in billing system.
Submitted claims to insurance companies electronically or by mail.
Reconciled accounts receivable to ensure accuracy of payments received.
Maintained up-to-date knowledge of coding regulations and changes in reimbursement policies.
Provided customer service support to patients regarding billing inquiries.
Processed corrections and adjustments as needed to ensure accurate payment from third-party payers.
Worked closely with physicians to obtain additional clinical information when needed for accurate coding assignments.
Ensured timely filing of all claims within established guidelines.
Filed and submitted insurance claims.
Greeted and checked in patients, updating patient information in computer system.
Verified insurance coverage for appointments and collected co-payments as required.
Answered incoming calls, responding to inquiries from patients and other medical offices.
Performed data entry tasks related to billing and collections procedures.
Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
Education
Associate of Arts - Hospital Administration
MCED
Fresno, CA
Skills
Medical Billing
Billing Support
Insurance Verification
Medical Terminology
Payment Collection
HIPAA Compliance
Referral Verification
Account Management
Records Maintenance
Appointment Scheduling
Workflow Optimization
Telephone Etiquette
Excellent customer service
Office Administration
Patient Relations
Petty Cash Management
Front Desk Operations
Inventory Oversight
Team Supervision
Staff Training
Workflow Planning
Scheduling
Oral and Writing Communication
Exceptional patient Support
Staff Training and Development
Claims review
Claims Processing
Medicaid billing procedures
Timeline
Front Office Coordinator
Richmond Heart and Vascular Associates
04.2023 - Current
Team Lead/Medical Secretary
Glen Allen Pediatrics
05.2017 - 04.2023
Real Estate Agent
Era Woody Hogg & Associates
04.2014 - 06.2018
Collections Manager/Billing Specialist
Virginia Cardiovascular Specialists
06.2011 - 06.2014
Medical Biller and Coder
Pediatric Center
04.1993 - 11.2006
Associate of Arts - Hospital Administration
MCED
Similar Profiles
Tiffany JamesTiffany James
Patient Service Coordinator at Hartford Healthcare Heart and Vascular Middlesex Cardiology AssociatesPatient Service Coordinator at Hartford Healthcare Heart and Vascular Middlesex Cardiology Associates
Insurance Verification Specialist at San Diego Heart and Vascular AssociatesInsurance Verification Specialist at San Diego Heart and Vascular Associates