A. Lee Marshall Jr.

• Enhanced equipment reliability by performing regular maintenance and repairs on industrial machinery.
• Reduced downtime for production lines by swiftly diagnosing and troubleshooting mechanical issues.
• Improved workplace safety with diligent adherence to protocols, lockout/tagout procedures, and hazard identification.
• Streamlined maintenance processes through effective organization of tools, parts inventory, and work orders.
• Achieved greater precision in machine alignment by utilizing laser technology during installation and repair projects.
• Adeptly utilized a range of hand tools, power tools, and precision measuring instruments to ensure accurate workmanship in all tasks.
• Used hoisting and rigging equipment to move heavy machinery and equipment.
• Replaced defective parts of machines and adjusted clearances and alignment of moving parts.

• Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
• Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
• Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
• Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
• Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
• Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.

After the military, I pursued a college education as a full-time student.  Coursework included mathematics, English, foreign language (Spanish and German), and an emphasis in U.S. and world history.  I majored in history and minored in anthropology.  I graduated Magna cum Laude in December 2018 with a cumulative GPA of 3.872.

• Analyzed effectiveness of training programs at all levels and recommended updates.
• Coordinated ongoing technical training and personal development classes for staff members.
• Communicated all learning and performance objectives, schedules and training assessments to upper management.
• Conducted training courses and prepared videos for long-term use.
• Conducted orientation sessions and organized on-the-job training for new hires.
• Assessed skill gaps for employees in upgrade training or certification and developed a training course to meet those needs.
• Trained new hires to perform cross-training exercises with experienced workers.
• Organized and edited training manuals, multimedia visual aids and other educational materials.
• Drove departmental performance and achievement of service levels through focused team operational reviews, structured coaching and managing to enterprise targets.
• Implemented new learning strategies depending upon employees' skill levels.
• Applied adult learning and performance expertise to assess behavioral and ability issues impacting work performance.
• Developed surveys to identify training needs based on projected production processes and changes.
• Led daily, weekly and monthly coaching, counseling and feedback sessions.

• Performed scheduled and unscheduled maintenance tasks on a diverse fleet of general purpose and specialty vehicles. 
• Directed the day-to-day logistical operations for a 44-employee organization.
• Maintained an accurate inventory of all assigned equipment valued at $400k. 
• Customer service representative between customer and all maintenance activities
• Prepared work orders and processed maintenance requests
• Supervised/led deployed maintenance activity that maintained 90% in-service rate in austere combat conditions