Albert Martinez
Salida,CA
Summary
Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols. Talented kitchen leader offer over 4 years of experience in preparing and serving diverse foods. Motivates employees to exceed customer expectations in high-volume settings while maintaining strong quality and cost controls. Service-oriented with good multitasking, safety management and decision-making skills.
Overview
3
3
years of professional experience
Work History
Assistant Kitchen Manager
Red Lobster
01.2024 - Current
- Improved customer satisfaction by addressing feedback promptly and implementing necessary adjustments to kitchen procedures.
- Maintained a clean and safe work environment, conducting regular inspections to ensure compliance with health and safety regulations.
- Assisted in hiring and training new kitchen staff, fostering a positive team atmosphere for efficient productivity.
- Supported timely service by coordinating with front-of-house staff to ensure accurate order completion and prompt delivery.
- Maintained detailed records of food costs, assisting management in making informed decisions regarding budgeting and pricing strategies.
- Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
Head Chef
Falcon's Lair
01.2023 - 01.2024
- Handled and stored food to eliminate illness and prevent cross-contamination.
- Developed kitchen staff through training, disciplinary action, and performance reviews.
- Fostered a positive working environment by promoting teamwork and open communication among all kitchen staff members.
- Led staff meetings to discuss upcoming events, address concerns or challenges, and reinforce company values as well as expectations within the workplace environment.
- Implemented new recipes and modern cooking techniques to continuously improve the menu offerings and overall dining experience for guests.
- Collaborated with front-of-house team to ensure seamless service during high-volume periods, resulting in increased customer satisfaction rates.
Assistant Store Manager
Habit Burger Grill
03.2021 - 01.2023
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
Education
High School Diploma -
Come Back Kids
Modesto, CA12.2022
Skills
- Waste Reduction
- Food Preparation
- Scheduling Staff
- Multitasking and Organization
- Kitchen equipment operation and maintenance
- Staff Management
- Inventory Control
- POS Terminal Operation
- Reliable and Responsible
- Money Handling
Timeline
Assistant Kitchen Manager
Red Lobster
01.2024 - Current
Head Chef
Falcon's Lair
01.2023 - 01.2024
Assistant Store Manager
Habit Burger Grill
03.2021 - 01.2023
High School Diploma -
Come Back Kids
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