Albert Gomez Martinez
Avondale,AZ
Summary
Dynamic and customer-focused professional with a proven track record at the United States Postal Service, USPS, and Panda Express. Excelled in route management and interpersonal communication, enhancing customer satisfaction and operational efficiency. Skilled in safe food handling and mail delivery, demonstrating adaptability and a commitment to excellence. Achieved significant improvements in service delivery and team collaboration.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
6
6
years of professional experience
Work History
Mail Carrier
United States Postal Service, USPS
10.2023 - Current
- Developed strong relationships with customers, providing exceptional service by addressing concerns promptly and professionally.
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
- Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
- Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Upheld the integrity of sensitive materials by properly handling confidential documents, registered mail, and certified packages according to USPS regulations.
- Utilized advanced knowledge of local streets, neighborhoods, routes for optimal navigation while minimizing delays in delivery timeframes.
- Kept an organized vehicle workspace, ensuring quick access to necessary tools and materials for successful deliveries.
- Displayed professionalism when interacting with customers at their homes or businesses while delivering their mail promptly and courteously every day.
- Handled mail and packages with care to prevent damage during delivery.
- Communicated customer complaints, requests, and feedback to company management for swift resolution.
- Directly interacted with customers to deliver mail, packages, and ordered goods.
- Proactively communicated route changes or potential delays due to construction or road closures with supervisors for alternative planning purposes.
- Enhanced customer satisfaction with timely and accurate mail delivery to both residential and commercial addresses.
Fast Food Worker
Panda Express
10.2018 - 04.2023
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Collaborated with team members to maintain a well-stocked inventory and ensure smooth operations during peak hours.
- Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
- Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced environment.
- Contributed to maintaining a positive work environment by fostering effective communication among team members.
- Responded to customer inquiries and concerns with empathy and professionalism, working to resolve issues in a timely manner.
- Assisted in training new employees, ensuring they quickly became proficient in their roles and responsibilities.
- Demonstrated flexibility in schedule availability, ensuring adequate staffing levels were maintained during peak hours or unexpected absences.
- Trained newly hired employees on routine tasks and customer service.
- Promptly resolved customer complaints, escalating major issues to supervisor.
- Implemented proper food handling techniques when receiving shipments, reducing the risk of contamination and ensuring fresh products were served to customers.
- Improved food quality by adhering to strict preparation guidelines and consistently checking for freshness.
- Expedited food preparation tasks such as chopping vegetables, grilling meats, and assembling sandwiches to meet high demand while maintaining quality standards.
- Increased repeat business through exceptional customer service and rapidly addressing any concerns or complaints.
- Assisted with preparing salads and cold food items.
- Supported kitchen staff by washing dishes promptly after use, allowing chefs more time to focus on preparing meals.
- Maintained strict adherence to health and safety regulations, contributing to safe dining environment.
- Conducted thorough cleaning and sanitation of kitchen equipment, upholding high standards of hygiene.
- Implemented waste reduction strategy, contributing to cost savings and environmental sustainability.
- Collaborated with team members to introduce new menu items, driving increased interest from regular customers.
- Assisted in inventory management, ensuring availability of all necessary ingredients and supplies.
- Participated in ongoing training sessions to stay up-to-date on industry trends and best practices.
- Developed system for quicker food preparation without compromising quality, meeting customer expectations for speed and taste.
Education
High School Diploma -
Cesar Chavez High School
3921 W Baseline Rd05.2017
Skills
- Safety awareness
- Parcel delivery
- Weather tolerance
- Package handling
- Vehicle loading
- Mail sorting
- Postal regulations
- Route management
- Mail distribution
- Vehicle maintenance
- Hand-eye coordination
- Load management
- Street orientation
- Geographical expertise
- Scan parcels
- Documentation & recordkeeping
- Registered mail coordination
- Technology use
- Sorting mail
- Route deliveries
- GPS use
- Vehicle inspections
- Schedule management
- Interpersonal communication
- Registered mail protocols
- Route planning
- Mail-sorting and delivery sequence
- Cultural awareness
- Change-of-address orders
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Punctuality
- Multitasking Abilities
- Reliability
- Excellent communication
- Critical thinking
- Organizational skills
- Team collaboration
- Active listening
- Effective communication
- Adaptability and flexibility
- Decision-making
- Teamwork skills
- Physical strength
- Team building
- Task prioritization
- Self motivation
- Logbook maintenance
- Interpersonal skills
- Analytical thinking
- Conflict resolution
- Goal setting
- Professionalism
- Record keeping
- Time management abilities
- Continuous improvement
- Physical stamina
- Inventory management
- Adaptability
- Written communication
- Equipment maintenance
- Vehicle operation
- Professional demeanor
- Problem-solving aptitude
- Stress management
- Delivery scheduling
- Analytical skills
- Manual dexterity
- Package scanning
- Mileage documentation
- Address verification
- Insured mail procedures
- High-priority mail
- Collect packages
- Hospitality and accommodation
- Mail collection
- Deliver mail
- Negotiation skills
- Communication skills
- Attendance oversight
- Positive attitude and enthusiasm
- Cleaning and sanitation
- Fast and efficient service worker
- Patience and empathy
- Engaging personality
- Safe food handling
- Listening and comprehension
- Organized multi-tasker
- Reliable and punctual
- Cash handling proficiency
- Late-night shift availability
- Stress tolerance and resilience
- Sanitation and cleanliness
- Personal hygiene maintenance
- Organization and planning
- Accustomed to shift work
- Valid state driver's license
- Customer response
- Time management mastery
- Attention to detail focus
- Initiative and proactivity
- Basic math
- Food safety compliance
- Meal preparation
- Physical stamina and endurance
- Good with numbers and math
- Order management
- Upselling and cross selling
- Food presentation
- Food preparation expertise
- Interpersonal relationship building
- Restaurant operations
- Food safety
Timeline
Mail Carrier
United States Postal Service, USPS
10.2023 - Current
Fast Food Worker
Panda Express
10.2018 - 04.2023
High School Diploma -
Cesar Chavez High School
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