Lynn Pint
Lyndora,PA
Summary
Dynamic Cleaner Supervisor at Affordable Maids with proven expertise in team management and quality assurance. Recognized for enhancing customer satisfaction through effective conflict resolution and strategic project coordination. Adept at training staff and maintaining high sanitation standards, ensuring operational efficiency and compliance with health and safety regulations.
High-energy professional successful at working with all departments to facilitate communication, quality and service initiatives. Hardworking and resourceful with strong communication skills and adaptable approach. Maintains proper documentation of duties accomplished during work shift and reports safety hazards or maintenance deficiencies for proper handling.
Efficient professional in facility maintenance management, known for high productivity and ability to complete tasks swiftly and accurately. Possess specialized skills including staff supervision, inventory control, and regulatory compliance. Excel in communication, leadership, and problem-solving, ensuring smooth operation and team cohesion in fast-paced environments.
Proficient professional trained in cleaning procedures, and health and safety regulations. Organizes and assigns housekeeping tasks to divide workload evenly amongst personnel. Maintains specified standards of cleanliness to promote guest comfort.
Overview
10
10
years of professional experience
Work History
Cleaner Supervisor
Affordable Maids
Monroeville , PA
06.2023 - Current
- Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
- Handle disciplinary issues according to established procedures; document warnings given in accordance with organisational guidelines.
- Managed team of employees, daily progress reports and overall project planning.
- Monitored supply levels and requested new items to maintain completing daily cleaning tasks.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Organise regular deep cleans in critical areas such as bathrooms or kitchens; monitor progress throughout the process.
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.
- Inventoried incoming supplies and placed items in stock for use by personnel.
- Verified each completed room against standard plans to maintain consistency.
- Respond promptly to customer complaints regarding cleanliness issues or any other related matters.
- Carry out regular inspections of work areas to ensure cleanliness standards are met and that health and safety regulations are adhered to.
- Delegated work to staff, setting priorities and goals.
- Defined and monitored personnel and project schedules to ensure on-time project completion.
- Explained goals and expectations required of trainees.
- Mixed water and detergents or acids to prepare cleaning solutions.
- supervising and monitoring daily performance.
- Provide guidance, support and direction to cleaners, ensuring they have the necessary resources to complete their duties.
- Schedule staff shifts according to operational requirements while considering individuals' availability.
- Polished furniture and room accessories to keep all areas bright and fresh.
- Established and enforced procedures and work standards, promoting team performance and safety.
- Collaborated with multiple departments to maximize workflow and efficiency.
- Ensure compliance with company policies relating to health and safety at work; provide advice where appropriate.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Prepared rooms for meetings and arranged decorations, media equipment and furniture for social or business functions.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed employee performance and devised improvement plan to achieve goals.
- Practiced safe work habits and wore protective safety equipment.
- Monitor stock levels of consumables such as soap, toilet paper and order additional supplies when needed.
- Ensure all machinery is in good working condition by carrying out regular checks; arrange repairs as necessary.
- Ensure all cleaning materials, equipment and supplies are available as needed and that they are used correctly.
- Promote good working relationships between cleaners by encouraging team spirit among colleagues.
- Prepared work schedules for associates to promote proper staffing levels.
- Train new cleaners on job procedures, safety protocols and proper use of cleaning products and equipment.
- Investigate accidents or incidents involving employees within the team; take corrective action where necessary.
- Reported damage or theft to management.
- Coached staff on strategies to enhance performance and improve customer relations.
- Assist in developing budgets for cleaning operations; identify cost-saving opportunities wherever possible.
- Participate actively in recruitment processes by interviewing candidates for cleaner positions; make recommendations accordingly.
- Stocked carts with supplies to keep carts organized and clean.
- Collaborated with management to respond promptly to guest requests and promote positive experience.
- Assessed daily assignments and oversaw numerous projects.
- Work closely with management to develop strategies for improving cleaning services across the organisation.
- Supervise and coordinate the daily cleaning activities in assigned areas, ensuring all tasks are completed to a high standard.
- Sustained safety protocols to support proper and cost-effective equipment and material usage.
- Communicated with maintenance team on damages to repair.
- Recognized by management for providing exceptional customer service.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Worked effectively in team environments to make the workplace more productive.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Updated databases with current information.
- Managed inventory and supplies to ensure materials were available when needed.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Utilized various software and tools to streamline processes and optimize performance.
- Strategic planning and informed decision-making.
- Manage errands and other essential duties.
- Achieved cost-savings by developing functional solutions to problems.
Cleaner Supervisor
Handy Al
Butler , PA
06.2015 - 05.2023
- Same tasks and duties
Education
High School Diploma -
Butler Senior High School
Butler, PA06-1998
Skills
- Team management
- Inventory control
- Quality assurance
- Staff training
- Customer service
- Project coordination
- Conflict resolution
- Effective communication
- Problem solving
- Attention to detail
- Time management
- Leadership development
- Policy enforcement
- Health and safety
- Chemical handling
- Waste disposal
- Scheduling
- Mopping floors
- Task delegation
- Washing windows
- Ordering cleaning supplies
- Performance improvements
- Staff motivation
- Cleaning practices
- Supply inventory management
- Invoice processing
- Expense tracking
- Staff scheduling
- Staff evaluations
- Workload prioritization
- Customer relationship management
- Housekeeping
- Staff training
- Health and safety compliance
- Folding clean laundry
- Team performance management
- Window cleaning
- Sanitation standards
- Task assignment
- Cleaning techniques
- Budget administration
- Dusting furniture
- Regulatory compliance
- Customer service-focused
- Room inspection
- Quality assurance controls
- Team building
- Performance evaluation
- Cleaning and sanitation
- Cleaning bathrooms
- Training and mentoring
- Vacuuming and sweeping
Timeline
Cleaner Supervisor
Affordable Maids
06.2023 - Current
Cleaner Supervisor
Handy Al
06.2015 - 05.2023
High School Diploma -
Butler Senior High School