Albert Melby
Las Vegas,NV
Summary
Service-oriented Spa Leader committed to building engaged team and superior guest relations for maximum return on investment. Understands spa operations thoroughly and troubleshoots and resolves technical and personal issues resourcefully. Trains team members to deliver luxury service and empowers staff members to take creative and independent action.
Overview
7
7
years of professional experience
Work History
Spa Manager
Resorts World Las Vegas
2023.10 - Current
- Collaborated with other departments to create a seamless Luxury guest experience throughout the resort or hotel property.
- Trained and mentored staff members to achieve FORBES 5 Star Standards and maintain luxury standards of service.
- Established a atmosphere of ultra luxury for guests through FORBES 5 Star service interactions from arrival to departure.
- Coached employees on upselling techniques, resulting in higher average ticket sales per guest visit.
- Managed inventory control, reducing waste and lowering product costs.
- Greeted spa guests warmly to create positive first impression of establishment.
- Resolved conflicts between staff members or customers swiftly and professionally, fostering a positive work environment for all parties involved.
Spa Director
OneSpaWorld
2019.06 - 2023.10
- Managed spa budget and resources, ensuring optimal efficiency and profitability.
- Identified areas of improvement in operations, leading to increased efficiency in daily tasks.
- Directed all day-to-day operations of 2 busy Las Vegas Strip Spas
- Recruited, and hired technical and support staff to deliver luxury standards.
- Managed activities related to staff training, treatment procedures, inventory management and marketing.
- Oversaw upkeep of entire facility and notified maintenance for service repairs.
- Developed and implemented marketing and promotional strategies to increase awareness of spa and attract new customers.
- Conducted regular staff meetings, informing team members of new spa services and policies.
- Trained and supervised spa staff on best practices, sales techniques and customer service.
- Managed expenses and controlled costs through proper salon budget development and monitoring.
Spa Director
Spa Lago
2017.06 - 2019.06
- Achieved high employee retention rates through competitive compensation packages and fostering a positive work atmosphere.
- Resolved customer issues promptly to build loyalty.
- Administered payroll, accounting and purchasing.
- Opened and closed spa according to standard procedures.
- Increased staff productivity through effective training and performance evaluations.
- Organized special events aimed at attracting new clients and increasing brand visibility within the community.
- Oversaw facility maintenance, ensuring a clean and safe environment for guests and staff.
- Promoted a culture of exceptional customer service among the spa team members.
- Identified areas of improvement in operations, leading to increased efficiency in daily tasks.
- Coordinated staff schedules efficiently, ensuring appropriate coverage during peak hours while avoiding underutilization of personnel.
- Implemented new booking system, streamlining appointment scheduling process for clients.
- Collaborated with marketing team to create promotional materials for spa offerings.
Education
High School Diploma -
Pasadena High School
Pasadena, CA06.1987
Skills
- Large and small Staff Management
- Luxury Spa operations
- Employee Coaching
- Performance Evaluations
- Upselling Services
- Budget Planning
- POS System Operation
- Schedule Management
- Service Marketing
- Hiring procedures
- Forbes Staff Training
- Membership promotion
Timeline
Spa Manager
Resorts World Las Vegas
2023.10 - Current
Spa Director
OneSpaWorld
2019.06 - 2023.10
Spa Director
Spa Lago
2017.06 - 2019.06
High School Diploma -
Pasadena High School
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